Details Residential Services

They do a good job. They use environmentally friendly supplies. They are easy to work with and show up on time.

Mike is the 4th cleaner we've had experience with and so far, the best quality (the other 3 businesses were in Texas where we moved from.) There have been a few times a trash can wasn't emptied or a garbage bag wasn't replaced, but that doesn't speak for the outstanding job his team does -- they NEVER miss a floor, countertop, sink, etc. The only reason I bring that up is because I'm a detail-oriented person and like to be up-front about everything. Mike and I communicate over email and he's sent preparation, insurance, and his teams' holiday/time-off (so I can setup another date) documents for the entire year, so there are never any surprises. On a couple of occasions, I forgot to leave a check, to which I emailed him and asked him what he would like me to do. He said to just add it to the next payment. To pay, I've just written a check and left it on the counter. I would like to pay by credit card or automatic debit, but I am unsure if he accepts those as I have never asked. I think by default, they use some eco-friendly cleaner but I requested that they use my cleaning products (which I leave out for them) which Mike had no issue with. We have 2 cats that shed a lot and we never have the whole place picked up completely for the cleaners, but that has not decreased their quality. All in all, I've been extremely happy with his service and believe it's an amazing price/quality ratio. Every couple of weeks I look forward to a nice clean home and I'm never disappointed. I will continue to use Detailed Residential Services and will recommend them to everyone.

I have had someone clean my house for the past twenty five years. Details is the most professional, well run company I have dealth with to date. The management team is awesome. A very nice ops manager came with the crew the first time to ensure they did a great job, which they did. They are quick, efficient, and thorough. If they were to miss something, all I would have to do is let Mike know and it will be corrected going forward. I would highly recommend them.

I just wrote an extremely favorable review for this company although I am extremely upset and insulted about the way Mike Newcombe treated me. Our house has been messy and disorganized on many occasions~ we have 2 teenagers and my husband and I travel for work. On the first meeting, we were told that the house should be organized. We said that we would try our best but that it would be a challenge. We both agreed constant communication with Mike,asking him to instruct the team to skip any rooms that were deamed unacceptable and charge us regardless. He specifically said that if we didn't communicate, someone might be dissatisfied. We were NEVER informed that there was a problem, as a matter of fact, during the last conversation, the only one that I even guessed that there might have been a problem, Mike asked that my girls pick up their rooms a little more. I asked if this was a problem, and he said he was only aware of 2 times and that it was no big deal. This morning, I called Mike to tell him that our house wasn't prepared and he tolld me that I would be charged anyway. I understood completely and asked if they could just do what they could. The team left without doing anything. I called Mike to ask why they couldn't do some of the rooms. He said it was too messy. We just disagreed. Then he sent me a very upsetting and insulting email after I said I wasn't sure if we should continue working together. He replied by saying we should not. Later I let him know that I had written a favorable review, one of two. We have been so kind and upheld our promise of constant communication. We have been overly generous, giving them a full week's pay for Christmas after just one cleaning. I don't understand why I have been treated in this aggressive and unprofessional manner. In his final email, Mike told me that he was going to post pictures of our messy home on Angie's List and embarrass our family. Please judge the character of this man for yourself and decide if you want a company to come into your home and take pictures to possibly post and embarrass you. We may be guilty of a messy home, but this is a honest mistake. Mike Newcome has proven to be a calculating, unkind businessman. Please review our kind previous comments and him embarrassing pictures of my family home, and again, judge for yourself if you would like to do business with this company.

First time ever having a house cleaning service and we were blown away. They were extremely fast and flexible. After 6 hours they had my list completed and were very accomidating to me adding things here and there and by the time they were done the house was cleaner than the day we moved in. Our only complaint is that we are out of their range for routine cleanings, but they do provide deep cleaning services out in Woodbury. So if Angie list customers can drum up enough interest in them to come out east perhaps we can get them to branch out to our neck of the woods. Overall, we had our expectation exceeded and would recommend to anyone that wants a professional cleaning at a reasonable price.

Based on its reputation on Angie's List, I had high expectations for my 1-time deep cleaning. The 3-man crew arrived on time and performed a walk around to see what the job entailed. They began the work and seemed to be moving along just fine. In my estimation, the crew seemed to be taking longer than I would have expected. It took over 8 1/2 man-hours to deep clean the requested areas. I received an e-mail from Mike (the owner) about how things went and he mentioned that a walk-through should have been performed...and it wasn't. If it had, maybe it would have identified certain "detailed items" that were missed: tops of the toilet paper holders weren't cleaned; one of the walls in the master bathroom wasn't cleaned; the door knobs on the cabinets in the master bathroom weren't cleaned; the tops of the edges of the counter in the master bathroom weren't cleaned. Overall, the crew did a good job cleaning, but the number of items they missed disappointed me based on my lofty expectations, which were created based on other reviews in Angie's List.

Mike of Detail Residential Services was very helpful and accommodating. He was very willing to tailor the services to meet our needs and even gave me the Angie's List discount. The young man (Chris) that came to do the cleaning was very pleasant and went over my special requests then got right to the work. He did an exceptional job in the kitchen--a huge difference in the cupboards and appliances--and did a fine job in the bathroom and basement. He spent almost 5 hours on the job (most of which was in the kitchen) and he worked non-stop the entire time.

The gentleman who owns the company, Mike couldn't have been easier to work with. He was very accommodating. He was very special. The young man, who is here cleaning now, is just a keeper. He knows what he is doing. He is always on the equipment and it is all very professional. I am very pleased with the way he did a walk through, the questions he asked, and the things he was willing to do. So far, it has been a wonderful experience. I yet have to check the quality of his work though. At his point, I will use them again. I have had cleaning services before but this has been the best interaction I have ever had with a cleaning company. The cleaning is now done. They were extremely professional, courteous an HARD WORKING! Eddie managed some difficult tasks with a smile and a can do attitude. I look forward to a continued relationship. This is the best housecleaning company that I have ever used and am extremely pleased with their service and quality. As an update, I just ready the Provider Response; It sounds too good to be true, but it is!

I have been using them for several years now, and am quite satisfied. I have pets and they are messy, so everything gets washed at least once a month. They also do general cleaning. They put together a cabinet for me once, which was quite nice. They are efficient, and will do other little things that I ask them to do.

2 people came to my house at the scheduled time. They cleaned my 2 bedroom rambler (upstairs only) in less than 2 hours. They dusted, cleaned the bathroom, vacuumed all floors and furniture & wet mopped all hard floors (kitchen, dining room, living room, utility room & hallway). They were very friendly, & professional. They did a great job!

they clean every other week. On time. Great work. Smells good after. Cleaners are nice and professional. Owner is accommadative and responsive! We have used them for over 1 year. Very Happy!

I orginally hired Details Residential Services a year ago to do a deep clean of a rental property. The work done was excellent however, I noticed something was missed. I talked to Mike and he promptly rectified the situation. We used the service again for our home before our holiday party. The house was spotless; it would have taken us days to get the house this clean. Mike is a great business owner and knows how to treat his customers. Will use again.

I called Mike on a Monday to have a moving out clean and some carpet cleaning done on our rental property. I needed a team for the same week, Saturday. Mike responded very quickly and reassured me that the house and carpets could be done on the day requested.The day of the clean the crew arrived promptly. They were courteous, obliging and hard-working. They made sure the rooms with carpets were cleaned first, so that the carpet cleaning crew could start once they arrived a little later.The house was very clean, including walls, inside cupboards and inside the fridge/freezer. The carpet cleaner Mike had organized for us also arrived at the pre-arranged time. The carpets looked like new in no time. I was amazed some of the stains came out!! The whole experience was a pleasant one. The result was that good that our landlady even asked us wether we had lived in the property (with our 3 kids!). It felt stress-free and easy to organize. It definitely made our rush-move a lot less stressful!

We have been using Details for the last year and thier service started out very good but has been diminishing over the last couple months. In the last 2 months we have found more dust bunnies and cobwebs in the missed corners of our home. Not to mention that we have nicks and marks on our walls a trim from the services provided. While I dont expect someone coming in to our home to be gentle I also expect a little care when navigating our home. he final straw is the lack of proper accounting skills on the part of the owner. The owner contacted me regarding a missed payment and I promptly sent a list of payments made and asked the owner to reconcile the services vs the payments. Mike stated that they do not have a way to track services against payments made. My criticism may be a little harsh since I am a business owner myself and expect the same level of professionalism that I display with my business. I would never approach a client about a missed payment without having an invoice number or date to back it up. When Mike was finally able to reconcile the services provided he was accurate in that we did have a missed payment which I promptly paid. We parted ways when we could not come up with a payment method that was mutually beneficial to both parties. My wife and I are technically adept and are free from checks and cash in general. We prefer to send automated payments using Paypal or Scheduled Bill Payments for traceability. Mike asked that I send payment before the service was provided and I am unwilling to do that. Details is unable to accept credit card payments at this time. To Mikes credit he has been in contact with me, I haven't made mention of our dissatisfaction since it was mildly acceptable until this occurred. I guess he has so many customers that he has the luxury of letting clients go. I would do everything In my power to retain clients and I expect more from a professional service that charges close to 3K per year.

Mike came for an initial assessment of our cleaning needs and to discuss the team's approach. We were impressed with his professionalism and organization. He has always been positive and enthusiastic about his work. It is a pleasure to do business with him.

Mike is very quick to respond and always accommodating. I originally hired them when I was on bed rest and they were very professional and nice about working around me! Since then, I've had 2 boys and nap times are always changing. Mike has been nice about working around our schedule. We have used the handyman service for many different projects around our house - Ian is awesome! The window cleaning and gutter cleaning crew is excellent as well. We have always been happy with the service and professionalism we have received from Details Residential. I also appreciate the fact that Mike finds various charitable ways to give back to the community. I have priced out competitors and found Details to be very competitive in price too. It is a great company!

First off - I was very pleased with how quickly Mike gets back to you. Communication is excellent. I called hoping to get a deep clean done within two weeks and they were able to accomodate me. The two man crew arrived promptly and were very pleasant - especially to my dogs! We walked thru the house and I showed them the rooms that needed to be cleaned. They immediately set to work and were happy to use products I had. They were here for about 5 hrs. and upon completion asked me to do a walkthru with them. My house was very dusty - and I found a few things that had been missed - but they happily went back and cleaned them. I was very pleased with my clean house - it smelled so good! I would definitely consider hiring them again.

The crew from Details were prompt, professional and did an amazing job. My kitchen and bathrooms have never been so clean. Very satisfied and will use them again.

Based on reviews through Angie's List, I was compelled to try this company. I am so happy with the result that I will be engaging them for regular cleanings. I have typically hired a service to clean once a month. Even though I was happy with our other company, I wanted to explore other options and see if we could get a less expense alternative. The team was prompt, friendly, inobtrusive, and efficient. The house looked great. They even asked if I wanted to do a walk-through inspection. I didn't have time for that while there were there, but after they left, I found everything to be as I had hoped. There are a few minor adjustments I would make for the next visit, but no difficiencies on the job (more personal preference around certain things). I highly recommend this company and will continue to use them going forward.

Details Residential Services has a window cleaning service (among others). They cleaned my front porch windows including the high dormer windows they sparked in the bright sunlight. They did such a good job I have hired they to do all my lower level widows this fall. I like that Details supports the Animal Human Society and other philanthropically activities. I would highly recommend them to clean your home.

We have our home cleaned every 2 weeks. I also have used this company for gutter cleaning in the fall, yard clean up in the fall and spring, and window cleaning. Mike is great to deal with, straight forward, honest, dependable and compassionate. I have been through many cleaning services and have never kept one for more than 12 months! This company is great!

Mike Newcome was quick to reply to my inquiry and was very clear in making all of the arrangements. He was able to set up the cleaning within a one week window. The staff clearly have a great system for organizing the work and tackled the task with great efficiency. They were also prompt, accommodating (I had a plumber there too), and polite. The team lead walked through the house with me at the beginning and the end. A day later, I will admit I could find a small spot or two that had been missed, but it wasn't significant enough for me to have seen it on the walk through. And the rest of the 2200 square feet was wonderfully clean.

We use Details Residential Services on a continuous basis and every experience has been a positive one. They are prompt, quick to respond to any requests, professional and always do an amazing job. Everyone on the team is really nice and great to work with. We just moved houses and Mike came out as soon as we called to reassess our cleaning needs and was able to quickly get us back in rotation after we took some time off to move. We also needed lawn care at the last minute before we went out of town and Mike was able to quickly get someone to come over the very next morning. Everything was taken care of before we went to work which was a huge relief for us. Again, we highly recommend Details Services - we have been extremely pleased and they are always the first person we call when we need help with the house.

Arrived at 8:10 AM and clocked in at that time. I gave them a tour of the spaces and outlined my expectations. They brought in their equipment and went to work. They used Restore Products, an environmentally friendly line of cleaning products. They were fast but did not rush. It was a very hot day and I offered them with lemonade which they seemed to enjoy. At about noon they were done with the attic. Both the attic and the basement are about 1,000 s.f. each...it was a big, nasty job. They finished and on the way out cleaned off the front steps.

Details cleaned my house on four occasions. The work was usually pretty good, especially on the third visit when they thoroughly removed plaster dust from my house. Things went pretty bad when one of their workers broke a bit of pottery that my aunt had made and given to me 20 years ago. The details are unimportant, but given that this item was in a room I didn't want anyone to go into and also that it was sentimental, more was at stake than would have been if it were something I had purchased from a run-of-the-mill retailer. I decided to stop using Details because of how Mike handled the situation. My first draft of this review was detailed. He wrote a retort that accused me of being a liar and a racist, to which I defended myself and moved on. Then, on the morning of October 11th, 2011 at 9:21am, seven weeks later, Mike sent this message to my personal email account : I just wanted to thank you for your Angies List reports. Your reports have generated more business for us based on your ?testimony? then(sic) any ?A-repost? ever has. I have had more members comment that I did the right thing and that you must have ?too much time on your hands?. It is easy for members to see when we have 95% ?A-reports? that there will always be one or two people, like you, that feel they need to be vindictive. They have also commented that you did the same thing to (another service provider), when they commented on your report. Thanks again, if you decide to do another posting please make sure you mention the glue, my employees, and the creamer, those have been big hits. In the future, keep in mind, while ?Angies List? is not liable for your words, you are. :-) In my business, you never send cocky messages like that to a disappointed customer. I took down my original review because, frankly, I just want him to leave me alone. In the end, it's his antagonistic attitude that was the greatest disappointment and I think his own words illustrate why better than mine did. I am very satisfied with the new company I am using to clean my home - whom I also found on Angie's List - and, though I wish him all the best, I would never recommend Mike to anyone. At this point, I'd just like to move on.