Details Residential Services

Really smooth experience from start to finish. Nice and helpful on the phone to book cleaning. Email follow up to ensure agreement on cleaning services requested. Cleaning day showed up within scheduled time frame. Actual cleaning results were very good, better than another highly rated company I've used previously. I will be using this company again in the future.

The service was fine. They came out like a week later after I purchased the Big Deal and I did not pay any additional cost to the $169 Big Deal. The service was pretty standard. They used wet cleaning solution.

I scheduled a one-time deep clean of our new house before we moved in. When making the initial arrangements, I was able to request a certain number of man hours and list the tasks in order of my preference. This way, I was in control of what was being done and how much to spend. The scheduling and customer service were excellent, and the cleaning crew did an amazing job. I would definitely hire them again.

The team did a superior job. They were efficiently organized by the team leader after he checked with me on the jobs I wanted done, and in which order of priority. They worked quietly and skillfully, and finished the job well within the time limit, even though I asked for some tasks that would have taken ME much longer to do. My house is clean and fresh, and I am more than satisfied with the quality of their work. I WILL arrange for them to come next time I need a thorough housecleaning. Thank you, Details!

They were trying to be very conscientious about things. They used something on my wood floors and I don't have any idea what it was. There was an issue with the scratching on the refrigerator. They came out and fixed that. They came out and rectified that on the refrigerator. Basically, they did a pretty good job. I was kind of curious about the mopping procedure that they used on the floor. That was one thing I was a little concerned about. They were very conscientious about dusting and doing all the things like the basic cleaning. At the end of the time, I had talked to the team about coming back the next week to do a light cleaning but they said that they didn't have time or something. I don't know what the situation was. I think the pricing was fair. They were very responsive. Their punctuality was good. The people that were running the organization were definitely an A. I think it was more difficult for the other people. One of them didn't speak English very well so the communication was a little bit difficult. I would possibly use them in the future.

We moved from our home after sale and wanted it cleaned for the news owners. Details sent 3 employees who were on time, pleasant, efficient. We had to leave the home during the cleaning. When we returned, they had finished, the home was locked properly and the house was fresh and immaculate. Excellent professional team. Very pleased.

Details did a terrific job on all of our windows, even the hard to get at one's. They were great! Very professional and friendly. I can finally see out of my windows again. Would highly recommend and will use again in the future.

Decent overall. Problems: arrived 1/2 hour late, broke an irreplaceable decoration and missed dusting the office nook in the kitchen. Bathrooms looked good.

two workers. did a nice job. open to suggestion to redue floor

It was great getting help with the spring cleaning. Setting up a date and time with administrator, crew arrived on time, crew was professional, pleasant and hard working. Everything went smoothly.

The technician showed up exactly on time. We did a tour of the house and I told him that I anticipated needing enzyme treatment because of our pets. He told me that it would be $25 if he did it but that was the price for the entire house. He said that he'd assess it as he went and only do it if it was needed because he didn't want to charge me for something if I didn't actually need it. After that, he promptly got to work. He was fast and efficient and left our carpets looking great! I have used at least a half dozen companies to clean my carpets in the past and this is the first/only time that I didn't pay a penny more than the quoted price. I'm still shocked. I normally am quoted a price and then when they get to my house they start adding charges to the tune of a couple hundred dollars extra, which is very frustrating. Thank you for not nickel & diming your customers, we will DEFINITELY use your company again and I will be giving referrals. I'm also hoping to try some of your other services in the future. Thank you!!

Spoke with a very helpful woman on the phone and the guy did a great job on the house.

Their price is fair and they are punctual. They score low in Quality and Professionalism and Responsiveness due to the following reasons: Low quality: Repeated cleaning quality problem even after I have written a "special cleaning instructions" and send them the copy to be included in their system. I have included pictures of trim / carpet with visible dog hair. They have involved "Operational Manager" and "Quality Manager" and assured me that the requirement has been documented internally and will not happen again. Next month cleaning...happened again. May 2015 cleaning - Visible dog hair on trim and carpet (see attached pic below) Special cleaning instruction communicated to clean dog hair after May 2015 cleaning (see attached pic below) June 2015 cleaning - Visible dog hair on trim and carpet (same spot, see attached pics) June 2015 cleaning - Notes from cleaners stating that it has been deep cleaned. (see attached pic) Low responsiveness and professionalism I have requested them to send me an invoice without me prompting after each cleaning. They cannot comply to this request. The owner's response to my request was "We do not have an automated system to send out invoices after each service. If you'd like an invoice after each service you will have to send us a request. We have over 540 full-time recurring customers and a few do request invoices but they just send a reminder and we happily send it out." With all due respect, since they have a system that allows them to bill / charge their customer every time after the service is rendered, the system should also send the customer an invoice. That's common business practice. In addition, their system never fails to send me a reminder email each time BEFORE the service is rendered. It would appear to me that their system should be capable to remind their own staff to send an invoice to the respective customer AFTER the service. Automatic or not, sending an invoice w/o a customer prompting is a reasonable request, one that they have confirmed their system can't do. I would also like to add that I received the response above from the owner after I have called and asked one of their representatives to send me an invoice. This, along w/ the repeating unsatisfactory cleaning result, I discontinued my scheduled cleaning services immediately.

1. they arrived on time at 8:30 am 2. did a walk through of the home (approx. 2600sq) and went over all that I wanted done and what areas needed special attention. 3. by 8:45am they work both working and they continued to work nonstop till 2pm. I offered to go out to buy them some lunch but they respectfully declined and said we will just keep working. 4. they were professional, respectful and courteous. 5. they were 2 of the hardest workers that I have ever seen. 6. all my expectations were met and some were exceeded, especially the bathroom/shower areas. 7. I have absolutely nothing negative to say about the services that I was provided. I would use them again in a heartbeat, no questions asked. I highly recommend them/this company without reservation. 8. when they were nearly finished a supervisor came to the home and asked me questions about the quality of the work, was I satisfied, any problems, etc. pretty impressive form of quality control in my opinion. 9. so would I use them again; YES. would I recommend them to friends and family; YES. Do I have anything negative to say about my experience with this company and specifically these two individuals; ABSOLUTELY NOT!!!

They never showed up. When I contacted the office at 9 am on the 19th, they told me that in spite of confirming they had never put our home on their schedule. They offered to come two days later and give me a 20% discount. Later they did offer to come the next day. Both of these options were inconvenient and unacceptable to me as I would have had a house full of out-of-town guests by then. Because I wanted this cleaning on a specific date, I had booked 3 weeks ahead. I usually do my own cleaning a bit at a time but since having health problems I bring in Details when I need to have the house clean all at once, usually 1-2 times a year. They have been reliable in the past.

The women arrived early and were friendly, quick and efficient. The apartment was spectacular when they were done. They answered questions and if they didn't know they found out. The overall service was excellent and the coordination of service was simple and timely.

The service was absolutely great! It's the cleanest my house has been since I moved in over 2 years ago.

Excellent work on all floors, and good communication with me as to start times and questions that arose.

They brought their own equipment and supplies and did a great job. Were a bit late because they got lost but other than that, everything went smoothly. The invoice sent the following day did not include the Angies List discount so I called and that was corrected immediately.

They just did not communicate in a timely manner. For a company to get an A grading, I assume that their communication is more timely

On time and was very thorough. Worth every penny.

The two ladies did good job

Great work ! The house was a mess after a big painting job. Dust everywhere. They took care of it and now we use them regularly. Thanks Mike !

It went very well. They came out with 2 people one worked upstairs one downstairs, very polite, prompt, and professional. They did an amazing job and we had no problems what so ever.

Job was done very well. They have now been in three times - once for a deep clean, once for a recurring cleaning, and once to clean our carpets. Each time they have shown up on time and done a great jobs. The deep cleaning was great - their level of detail was more than we expected. The carpet cleaning actually was able to clean up some stains we did not think they would be able to get out (nail polish), but they were successful and we're quite pleased. We have them set up to come in on a recurring basis and would recommend them to others. The only thing that "went wrong" was that our first cleaning and carpet cleaning were scheduled at the same time, but the contact us as soon as they realized it and we worked out an alternate plan that worked for everyone.