U-HAUL CENTER OF DULUTH

4.6(
6
)

Rentals - Trucks, Moving Companies, Rentals - Equipment,

... +1 more

Services we offer

RENTAL TRUCKS, TRAILERS, STORAGE, HITCHES, BOXES, PROPANE, CARPET CLEANERS.

Reviews

4.66 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
5.0
Write a review
Showing 1-6 of 6 reviews
Donna M H.
12/2015
1.0
truck rentals
  + -1 more
They had nothing available.
Description of Work: NOTHING
Rating CategoryRating out of 5
Jason B.
04/2014
5.0
moving companies, truck rentals
  + 0 more
unknown
Description of Work: I rented a truck, everything went well. The best service provided was from the web-site which directed me to a local moving company that was very affordable and helped move my household within the city.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Regina Z.
07/2012
5.0
truck rentals
  + -1 more
I had used them before. It went very well. The truck was in really good shape.
Description of Work: I used them for boxes and used a truck for moving.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jessica S.
06/2012
5.0
truck rentals, moving companies
  + 0 more
They were very nice, and did an awesome job. They were early, efficient, and the procedure was very easy to get the truck. Their pricing was excellent as well.
Description of Work: I used U-Haul to rent a truck to help me move.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Robert S.
03/2012
5.0
truck rentals
  + -1 more
They had my truck ready on time. There was no penalty for turning it in late. Manager was helpful and friendly. I would definitely recommend them to others.
Description of Work: I rented a moving truck from U-Haul.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Robert D.
03/2011
1.0
equipment rentals
  + -1 more
I rented an appliance dolly and damaged it. I told the manager I would pay for the dolly but that I should then be able to take it. He stated that I must pay for the dolly but would NOT be allowed to take it. I told him if I can't have it after I paid for it I would not pay for it. He then stated that they have my bank card number and would charge me anyway. I told the manager that he is specifically NOT authorized to take any funds from my bank account, except for the valid rental charges. For several weeks they were in my bank account charging, changing charges and finally stopped after the bank investigated. They still charged me $100. for the dolly and the manager still refused to give it to me. The last thing he said to me was that the dolly is in their shop. A shop is a place where you repair items. My belief is that they charged me for a new dolly and then repaired the one I damaged so they could continue to use it. I asked all the other rental stores in town what nthey would do if I damaged an appliance dolly and paid for it. ALL of them said if I pay for it, it belongs to me, I can take it home. Worse than not getting something I paid for is their practice of going into my checking account and taking money as they wish.
Description of Work: Appliance dolly rental
Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
1.0
responsiveness
1.0
$170
Response from U-HAUL CENTER OF DULUTH
Thank you for the chance to respond to this objection. We are sorry to hear that [the member] is unhappy with our service. Customer service is very important to us, and we at the U-Haul of Duluth work diligently to help everyone that does business with us to the best of our abilities. While the majority of our customers walk away satisfied with our level of service (as seen on our website www.uhaul.com), there are some circumstances that reach beyond our control which can affect the experience, such as when rental equipment is damaged. Unfortunately, [the member] admittedly damaged our rental equipment beyond repair. It was damaged to the point that it was taken to our regional repair facility (aka shop) to be scrapped and taken out of the rental fleet. Due to the extent of the damage, the equipment was deemed irreparable. This equipment is no longer renting; it was dismantled. Furthermore, it is our policy to rent our rental equipment and not to sell it - even in the event that a customer damages and then pays for those damages. For example, if a customer damages a trailer, they must pay for the damages done; the customer does not get to take the trailer home. With the exception of U-Haul Trucks, U-Haul does not sell rental equipment. This includes the Appliance Dolly that [the member] destroyed. [The member] paid for the rental and, as a result of the damage, the replacement of the equipment he damaged - nothing more. [The member] claim of us going into his account and taking money as we wished is simply false. We charged him according to our policies and procedures per the contract that he agreed to and signed for. [The member] will not receive the dolly he damaged per our policies. He has already been charged in accordance with our policies. He has not been, nor will he be, charged for anything more. This was all explained to [the member] at the time he returned the damaged equipment. Unfortunately, he rejected the explanation that was given to him and attempted to argue with management into going against policy and into giving him the damaged equipment. Although this situation can be uncomfortable, I can assure anyone renting from us that this situation is always handled with respect no matter what the circumstances. We are business people and we conduct ourselves as such. This particular occasion was no different. [The member] accepted responsibility for the damage but disagreed with the policy of our "Not to be sold" policy as described above. This is a strict policy and will be adhered to for this and any other similar situation regarding damage. Again, we are sorry that [the member] was unsatisfied with our service. However we appreciate the feedback and the opportunity to use this information so that we may increase our level of service in the future. Furthermore, we post un-edited customer reviews on our website at www.uhaul.com and they accesible to the public for viewing. Regards, James Hall General Manager U-Haul Center of Duluth

    Contact information

    4723 MILLER TRUNK HWY, Duluth, MN 55811

    www.uhaul.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 8:00 PM
    Saturday:
    7:00 AM - 7:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Rentals - Trucks,
    Moving Companies,
    Rentals - Equipment,
    Storage

    FAQ

    U-HAUL CENTER OF DULUTH is currently rated 4.6 overall out of 5.

    Sunday: 9:00 AM - 5:00 PM

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 8:00 PM

    Saturday: 7:00 AM - 7:00 PM

    No, U-HAUL CENTER OF DULUTH does not offer free project estimates.
    No, U-HAUL CENTER OF DULUTH does not offer eco-friendly accreditations.
    No, U-HAUL CENTER OF DULUTH does not offer a senior discount.
    No, U-HAUL CENTER OF DULUTH does not offer emergency services.
    No, U-HAUL CENTER OF DULUTH does not offer warranties.
    U-HAUL CENTER OF DULUTH offers the following services: RENTAL TRUCKS, TRAILERS, STORAGE, HITCHES, BOXES, PROPANE, CARPET CLEANERS.

    Contact information

    4723 MILLER TRUNK HWY, Duluth, MN 55811

    www.uhaul.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 8:00 PM
    Saturday:
    7:00 AM - 7:00 PM