JOHNSON MERTZ APPLIANCE INC

Absolutely terrible experience! Would not recommend! We bought and paid for in full, a full set of high end appliances. They were not ordered properly (forgot to order pieces of several of the appliances), were not installed properly ( had to hire a repair man to fix), and took them 20 months to get all of the pieces installed and working!!! Poor communication and follow up- very difficult to work with!

I called with an issue regarding my BRAND NEW, EXPENSIVE, top of the line, Speed Queen washing machine. I was have an issue with it. After I explained to the salesman he said he would contact service. He said it might be a couple of days before they contacted me?? I contacted Speed Queen directly and they walked me through a fix on the phone and I took care of it myself. Yesterday, after waiting over 3 1/2 weeks. their service people FINALLY called me back!!!!! I went the Johnson-Mertz because Dougherty Appliance was said to have poor service. Could it possibly be any worse than this. Johnson-Mertz used to have a reputable name in this area. As far as I'm concerned their name is MUD anymore. They're just like all the other crappy, no follow through retailers. Sell their junk and move on! No regard for customer service ANYWHERE, anymore!!

I wish the company would have taken broken parts for disposal after replacment. The cost of services is a bit too high. but this was the only service provider for the brands of appliances we have, they have the monopoly. Technishians were on time and new what they were doing, they were curtious.

It’s a very good appliance store. They provide excellent service, they have very nice sales people, they have top quality appliances, and they are reasonable in price.

Overall I have had a great experience with them and will use them again in the future if needed.

They are supposed to be a large wonderful establishment for appliances. I would never go to them again. They are 70 miles away and I bought all new appliances from them when I was a new widow. It was nothing but a nightmare. They gave me an estimate for a refrigerator that was over $3,000 and they ended up sending me a dented one. They said that I bought the floor model, which I didn't. I bought 5 appliances. They didn't do anything about it. They had sent somebody out to measure my kitchen and they said that all of them would fit and they didn't, so he had to cut my cupboards. He did a terrible, terrible job. He used my garage and left sawdust all over with my saw. There was something wrong with every appliance they put in. They cut too much from the bottom for the dishwasher so cement was showing and wasn't covered with ceramic tile. They chipped my ceramic top when they took off the old dishwasher. I tried to work with them and it was nothing but a nightmare. They sent somebody that wasn't a certified electrician to put in the cooktop and wall oven. I called my electrician because they had to be certified. My electrician even had to call them to set up an appointment to meet them here. He hooked up the wires and put it in. I finally had to hire an outside person to come and redo their work because I didn't want them in my house again. I bought the most expensive refrigerator and I didn't buy a dented one so I think they scammed me. They carry quality appliances but their workmanship is not quality. I had gone to them because I couldn't get top quality appliances around here. I bought a 5-year extended warranty from them and the icemaker went out. They hired somebody from Wisconsin to do the repair and he couldn't get here. There was ice all over the floor so I ended up calling another company and they called Johnson Mertz. There was supposed to be a local serviceman in Hibbig. Finally the other company sent the parts to my house and I found somebody else to do the work. It was a long, long nightmare and I would never use them in the future.