Service man was very rude and tried to blame everything from me to the installer for the problem. Said it was plugged with food and there was no food in any filters. Said I needed a new pump to empty dishwasher and the problem was not draining but filling with water. Spoke with a supervisor who never called back. I used to repair appliances, so I finished it myself and told them to not come back. Arrogance and incompetence. Do not use this company. Had same experience on a dryer repair.
Description of Work: dishwasher repair/ warranty
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Henry M.
09/2009
2.0
appliance repair
+ -1 more
Pretty bad, I wouldn't use them again, although all got resolved, finally.
Description of Work: Repair of 5 year old stove. A service rep came out and said it needed a new thermostat It's an electric range. He suggested we'd be better off to buy a new stove. This was 5 years old. We looked and didn't like any of them, and we like the one we have which otherwise worked great and the counter were designed for it. After numerous call backs on my part with no return calls (I couldn't even find out if the part was ordered let alone come in), I finally got a different person answering the phone. I was demanding the return of my $78 back for the appriasal of service need since they wouldn't repair it and wouldn't give me any inforamtion. The person answering the phone agreed, looked up the information, siad the part was there, scheduled an repair appointment for my convienence, and there sercieman was there as scheduled and repaired the stove. It appears to be working fine. Total cost of repair minus the appraisal was about $350.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
$425
John L.
02/2009
5.0
appliance sales
+ -1 more
I bought them because I like them and they are very well made appliances. They are very water and power efficient. The buying experience was very good. If you like the appliance and price, you give them the check and they deliver it.
Description of Work: I bought a Bosch washer dryer pair from Johnson Appliance Service
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Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
JOHNSON APPLIANCE SERVICE is currently rated 3.3 overall out of 5.
No, JOHNSON APPLIANCE SERVICE does not offer free project estimates.
No, JOHNSON APPLIANCE SERVICE does not offer eco-friendly accreditations.
No, JOHNSON APPLIANCE SERVICE does not offer a senior discount.
No, JOHNSON APPLIANCE SERVICE does not offer emergency services.
No, JOHNSON APPLIANCE SERVICE does not offer warranties.