ANDERSON FURNITURE

For nearly a year we attempted to exchange our defective bed, We purchased a king sized pillow top Corsicana bed from Anderson Furniture around July 16 or 17th of 2013 . Within two weeks, the bed began to sag on my side and I am much smaller than my husband. We called Anderson?s and they sent someone out who told us that it was ?normal? and that until it was at least 1 ½ inches of sag there was nothing they would do. The sagging continued and got much worse so we continued to call Anderson?s and finally reached Jim Carlson who originally took credit for selling us the bed. He told us that they have had issues with Corsicana and no longer sell them. He said that they would take the bed back and give us a replacement bed that was not a Corsicana at no charge. He also told us if we wanted to upgrade we could pay the difference. We went into the store on one occasion when we had time and were in the area and Jim was not in. And old lady with short blonde/white hair who sounded like she had smoked a pack an hour ?helped? us. This woman was extremely snooty and rude. We explained who we were and what Jim had told us . She told us that they no longer carry Corsicana because too many people in the area carry it and that it is a good bed. She also said she had the paperwork in her hand and that according to Jim?s notes there was NO WAY we were going to get a king sized bed of any brand as an exchange unless we paid more. We told her that Jim said he had a couple of beds we could exchange it for in a king. She continued to argue with us and we told her we would NOT be shopping at Anderson?s for anything after the bed issue was resolved, she said? Oh Boy? or something to that effect loudly as we walked away. We called and spoke with Jim who said he did have a bed and we had to come in when he was working. He showed us two beds that were nothing like what we had. We wanted a pillow top, neither had one. He said we could have the one with the pillow top in a King, if we paid him $300 more. We contacted him a couple of weeks later after thinking about it in between our busy schedules and decided on the upgrade. I called Jim in mid May to let him know we would like the upgrade. He first told me I would have to come down, sign some things and pay for it. I asked him if we could scan and email it and pay over the phone with a credit card and he said he had to find out and get back to me. He did not so I contacted him and he said he was putting an order in the next day and wanted to include our order. He said it would be a couple of weeks and did not mention coming to sign anything or paying ahead of time. We assumed our bed would be in shortly. The week of June 1st, Jim called and said that he was waiting to see if Corsicana would give the store credit for the other mattress. This was NOT mentioned prior to this. He said he thought it would be ok and blamed the owner for this mistake. He contacted us on June 9th to ask if we could rip the tag off of the Corsicana bed and send it to them. I told him after what we?ve been through we would NOT rip the tag off because it would invalidate everything. He asked if I couldtake a picture of it and email it, however, I did not have email for two weeks because we moved. He asked me what he could do for me and I told him that he could get us the bed for the extra $300, THEN figure out what to do when they had our bed. I told him that I suspected they were trying to run the warranty out instead of replacing the bed. He hung up on me. I contacted Ed Amit, the owner of the store on 9/10. He was well aware of the situation and told me that I had to call Corsicana and figure it out myself because it was their warranty, not Anderson?s. I informed him that I had done that months ago and heard nothing. I also told him that I felt it was their issue, and that it should not take a year to resolve it when it was brought to their attention 2 weeks after purchase. He again told me I had to give them information AND call Corsicana to ask them to give Anderson?s a credit instead of a mattress. In all of my dealings this was the first time I was told that it had to be a Corsicana mattress or a credit from them and the first time I was told that I had to call Corsicana. I told Ed that Jim had promised me in writing a trade of a different brand or an upgrade of a different brand, he said he didn?t know why Jim would do that. I asked him if they could just take the mattress from Corsicana that was supposed to be mine and sell that, he claims the warranty wouldn?t be long enough. I asked him if they could just sell it at a discount without the full warranty and he refused, continuing to say I had to do the work. I asked him to do the following which he agreed to: Get me the specific number and person at Corsicana that I had to call. Get me the information that I needed to give them specifically. I asked him to leave a very detailed message if I did not answer. I received a call a bit later from ?Nancy? the woman I told him had been so incredibly rude to me during a prior visits. Her call just told me I had to call her to find out what information I had to give. I received a call shortly afterwards from Ed who told me to call Nancy to get the information. He said with that the problem should be taken care of. I left a message for Ed asking him to either leave a detailed voicemail OR have Nancy leave a very detailed voicemail letting me know specifically what information they needed and if I still needed to call Corsicana. 6/10 Called warranty office left message. Called back and left another message for a supervisor this time asking her to call me back and requested either a refund to myself for the price I Nancy called back and said Corsicana is requiring the manufacturer?s date, the barcode # and the model #. She said she wasn?t sure if there would be more. This fun continued on until we finally got our replacement bed, paid $300 a year after the purchase of our first defective bed. I will NEVER purchase ANYTHING from Anderson's again!! Upon walking in the door, I did not care for the snooty way they treated us the first time we went in. We tried beds all along Superior Street and the ONLY reason we purchased there was the comfort of the bed. We had a bad impression of the sales people the first time in there and it was correct. The way they treated us, dragging it out for a year on a product we purchased new and were told had a warranty, was appalling! There are so many other stores to shop at who have better prices, MUCH MUCH nicer sales staff, and the same or better quality...I'd SKIP Andersons if I were you!!