CARPET COURT

Ordered in January, it is now May and they are still not installed. Service is terrible and painfully slow. Asked. Special ordered a sink at their recommendation, won't work. This job is a nigtmare, would NEVER use them again for anything. Expensive, terrible service. Ended up not using them for flooring. Cant get my money back or I would go elsewhere.

I found out about an amazing deal to be had through CarpetCourt. I called their office, Britney promptly replied and met me at my house (at my convenience and on my schedule) to show me flooring options. She was courteous, friendly, and has solid knowledge about her products; what I hadn’t counted on was that she also had a great sense of design and I was thrilled with the product we selected. We scheduled the installation which her boss Gary helped coordinate and kept me informed on. The installers were punctual, professional and hard working. The two installers worked together well as a team and I was impressed with the efficiency with which they approached the project. It was a two day job and they left my home very tidy at the end of day 1. On day 2 we realized we were a smidgen short of materials but Gary happily delivered the additional supplies to my home so the project could be completed as scheduled. Flooring install was completed on time and as planned. I am elated with the final result and I smile every time I look at my new floors.

Great! There was a problem at the fabricating company. They cut the wrong size hole a little too small, in the Silestone Quartz countertop. The installer caught it, brought it to my attention and took it back to the fabricating company on the day of installation. They were (lucky for them) able to cut it too the right size. Not sure why they made that mistake as they had the sink at their location to check against. Gary had sent it to them so they could measure. The mistake was not by Carpet Court but at the Silestone fabricator. Carpet Court made sure all went well and worked hard to solve this situation. It added a few extra days on to our time table but we are so happy with the results and are glad we worked with Carpet Court. Gary knows his business well and gave good advice throughout the process. The original sink we had decided on didn't fit because of the small size of the space. Gary recommended a brand that I hadn't heard of that was a bit more expensive but would fit. He discounted it to his cost so we went with it. Really good decision. My wife is still telling me how much she likes the sink. It is deeper and somehow less noisy. I never thought I would be excited about a sink. :)

Installation went as scheduled. Installers arrived on time. Gary was very helpful and answered all my questions.

Buyer beware. This company told us we could return tile for any overage. We were not able to use the tile in one room, and he refused to take the tile back, and he had a very poor attitude. When I asked why he did not make this clear at the time of purchase, no good answer. I suggested he clearly state on the invoice that all tile is special order and non-returnable, he argued the point. A real downer of an experience. I will never use them again.

I thought that they were very professional and very honest, felt like you can trust them. They know their carpeting, probably had a limited selection on colors and styles maybe. They were a little expensive, but they were very good and I'll use them again.

I visited their booth at the Minnesota State Fair and was told how they were offering a great State Fair discount on Silestone. By putting down $25, I could lock in the prices for a few months, so I did that. When I went to price the countertop a couple months later, I learned that, although their prices on the Silestone itself may have been a good deal, the fabrication costs were much higher than other estimates I received. Therefore I was not interested in purchasing the product through them.

It went very well. They came to our house and helped us choose the carpet style and color. The installers were very professional and did the job within a day. The tile floor installer was very meticulous and cared about his work. The floor is outstanding.

The installation went well. The installers were punctual and professional. They did a nice job of stretching and securing the carpet so it looks great. I've worked with Carpet Court for the last 10 years and I will continue to recommend them.

We have used Carpet Court for all of our flooring needs in this house since the early 1980s. Gary's estimate was a bit higher than I expected, but as the project progressed over three days, I understood better and thought it was a reasonable price. Gary was prompt and professional and got back to us in a timely manner. Steve, the installer, did a great job. He was very careful in moving the appliances in the laundry room. The previous vinyl was almost 30 years old, and I really appreciated Steve's skill as he put the skim coat on the old vinyl, then applied the new DuraSupreme. The finished product looks spectacular--we are pleased with the color and pattern, and the grout that Gary suggested works perfectly with the tile and the colors in both rooms. Needless to say, we are very pleased with the result.

We got a very helpful in-home consultation and had a good experience in the showroom in Cottage Grove. They did a great job installing the laminate kitchen floor. Easy to work with and responsive.

Carpet Court opened at a new location in Cottage Grove. I am a believer in "shop local" to support local businesses. First, the inside sales staff spent a lot of time with us showing us all our options and colors. We left ordering a completely different color than we anticipated when we came in based on their recommendations and we couldn't be happier. Our special order carpet took a little longer to get in stock but it was installed quickly and professionally. My only service improvement recommendation would be to have the installer vacuum the leftover carpet nubbins a little better, but that is minor. I will definitely use again.

They called the day before to confirm the order, appointment, and time.They showed up on time and took about 5 hours to complete everything. It looks great!

I specifically told the rep when he came out to give me a quote that I had a problem area in my hallway. The floor was not level and I did NOT want any work done unless this could be addressed. He assured me that most floors weren't level and they had been in business for many years and had experience in dealing with this issue. Needless to say, when the installer got to that area, he had a problem matching up to the rooms in the hallway. He did not do anything to level the floor. When it was completed, you could feel a dip in the floor. I asked to have the installer come out and fix it but they had no real solution. The sales rep said it was not noticeable. I said I could feel it and it bothered me. We left it as is since they had no way to fix it. My main issue was I had specifically pointed out the problem from the start. I would not have had the work done had I known this would be a problem.

Our first contact with them was 3 years ago and we have done a lot of work with them over that time. This last year we decided to do a full make over for the kitchen and the bathroom. I called and a decorator came out to my home with samples. The decorator was not pushy and very knowledgeable. The process of selecting a kitchen design had to drive them crazy, but they took it all in stride. After we made the final selections, the installation was arranged and it took only about a month from the time of the order. The installation of all the products went very smoothly and the stone counter tops are the best part. We did have other estimates and they were much higher, but I wouldn't have gotten any better of a job.

Worked with this company in 2001. Paid cash in advance for carpet and vinyl flooring thoughout the house. HUGE mistake! After installing vinyl in kitchen, the installer could not get the nails back into the 1/4 round oak that trimmed the room. So, instead of drilling holes for the nails, he pounded the nails in as far as possible and then bent them over to finish - NO KIDDING! While installing the livingroom carpet, they scraped at least 1/3rd of the oak baseboard with their tools. When installing the pad under the livingroom carpet, they did not sweep the floor to remove the debris and pieces of foam left from the old pad removal. We can feel the "wads" when we walk over them. One bedroom carpet had to be stretched twice because it would not stay tight on the tack strips. In a family room area, they delivered the wrong weight carpet which we unwillingly accepted because all furniture had already been removed to an outdoor deck during a sub zero December day and we didn't want to deal with moving the furniture again in the cold. The steps to the basement area had rubber treads on wood steps. When the carpet on the steps was installed, those pieces were not removed. The installer cut the carpet short from one end of the step to the other so that the pad was exposed on both ends. When we told them to redo the steps, they ran short of the carpet so that the bottom 4 steps had the diamond cut pattern going in the wrong direction from the rest of the steps. Gary (the owner) would not order extra carpet to fix the problem. That same diamond pattern was installed in the basement area with a center seam running the length of the room. In the seam area, the diamond pattern was obviously compressed. Again, we complained to Gary. He said that the carpet was not wide enough for the pattern to be it's full width in that area. However, after several conversations with the carpet manufacturer, that was proven to be untrue. We had so many more issues of poor workmanship, that there are too many to list. We tried several times to stop the work and get a refund, but Gary refused. That's the problem with paying in advance. We finally took Carpet Court/Gary to small claims court for the scratched livingroom baseboard and the poor workmanship on the basement carpet installlation. We were awarded a fianancial settlement that Gary was to pay within 30 days. Of course, the payment was not sent. In desperation, we wrote to the Minnesota State Fair vendors board (where we met Gary in the first place) and asked if this was the kind of vendor they wanted representing them at the state fair. Apparently, their influence forced Gary into finally paying us, after which, Gary threated to sue us for harrassment!!! Unbelievable!!!! Unless these folks have cleaned up their attitudes and performance, I wouldn't let them install flooring in my dog's house! Lastly, I forgot to mention that one year later, I had to hire another flooring company to restretch the carpeting in every room (5) because all of it was not securely attached to the tack strips. Funny how I've not had one problem with the carpet loosening since it was restretched by the second company.

We were entirely santified with the installation and will use them again.

All work was professionally completed over a three week period. Two carpet installers did three rooms in one day. Base trim was installed in one day by professional installer including coat closet and pantry which previously had none. The bulk of the work to complete wood and ceramic floors was completed by one installer/supervisor with an additional professional who assisted with the wood floors only. What impressed me was the attention to detail, especially at the perimeter where different floor systems come together, and where some of these transitions were in areas of 45 degree angles. On the part of the primary installer, I observed a wealth of foreknowledge which prevented finishing problems that a less experienced installer would have had to deal with. There always seemed to be an attention to detail. My room design layout not only has typical walls at 90 degrees to each other, but several walls with 45 degree corners. As someone with experience in architectual design, I anticipated work in these difficult areas might be less then perfect. No job is flawless but I was surprised at how perfect the final finished work was. A week later I did notice three places requiring callback attention. Once informed, Carpet Court responded by coming out and fixing these things without additional cost. We're extremely happy and I would definetly use them again.

Our salesman was professional and punctual and had some good ideas on where to end the backsplash in the kitchen. We were under a time constraint and the salesman was able to meet our schedule. The problem came with the installers. A piece of granite for a shadow box ledge was broken under transit to our house. Another piece was fabricated and installed, but the piece was not properly polished. I called the installer back before he was out of the neighborhood, and he came back to work on the piece. When he left the piece was shiny, but the next morning it was dull again. It took at least 8 calls to our salesman, and the installer before he finally came back out to polish the piece again. This was approximately 9 weeks after the original installation. Our kitchen also had a lot of black dust from the final polishing job. The final polished piece is not as shiny as the rest of the countertop, but since it took 9 weeks to go from dull to semi-shiny, I do not have the patience to hope for anything better from them. I would hesitate to ever call them again.

Gary was very professional and knowledgeable. He made excellent suggestions. He was easy to work with. We were doing other major remodeling and the carpeting had to be coordinated with the other work. The carpeting work was done as scheduled. It was a major pain to move everything out of an area for the carpet work and then to move everything to free up another area. The only complaint I had was that the main installation man didn't clean up as good as I would have expected and he had a "cup half empty" outlook (i.e. he moaned and groaned and wanted to cut corners vs. a "can do" attitude). The work was all done well. We had one possible problem, but Gary suggested a reasonable solution - which has proved to be satisfactory.

I have had this company do work for me in the past and have been happy with the results. Gary came out to measure and ask some questions about our needs. We then dropped by their showroom a couple of times to look at some alternatives. Because we had to address a few "surprise" code issues during the remodel, our budget did not permit going with Carpet Court. To his credit, Gary did "sharpen his pencil" and offered a few alternatives which helped lower the total cost, but still not within budgt. A surprise that does not fit in the box below: while a custom countertop install would have permitted us to do more interesting things (and may have provided a somewhat tougher countertop), the work was for a galley kitchen with short, straight countertops. We bought countertops from a big-box store and materials and labor together came up to less than one-third of CC's price. We were lucky they had a pattern very similar to CC's and we didn't have a run longer than six feet, but, in our case, I have to question whether the price differential was worth it. Sometimes you don't need a BMW; a Hyundai will do fine.

Lots and lots of choices. We appreciated their advice on which types of flooring would work best under walkers and wheelchairs. Gary came out and measured and discussed some options on how to integrate the new floor with the adjoining floor. However, unexpected expenses during the remodel knocked Carpet Court out of our budget.

Everything turned out beautifully. I love the floor.

Saw representatives at the State Fair. Looked at samples of "corn carpet". Called and had a rep. come and measure. They were available for installation the day that I needed to have it installed. Installers showed up on time and completed job quickly. Very professional.

We are so pleased! Gary was very helpful in deciding which pattern, and was very knowledgeable about the products. The installer did a fantastic job! They finished in one day, and cleaned up beautifully.