Benjamin Franklin Plumbling

THIS COMPANY'S QUOTED PRICE OF $550 WAS THE BEST PRICE OF THE THREE I CHECKED AND WAS INCLUSIVE OF EVERYTHING--WATER HEATER, TAX, TRIP CHARGE, AND PERMIT. THEY HAD TO INSTALL A NEW AND LARGER VENT WHICH WAS AN EXTRA $75, BUT THEY INDICATED AHEAD OF TIME THAT THERE WOULD BE ADDITIONAL CHARGES IF FOUND TO BE NECESSARY--FAIR ENOUGH. THEY WERE ABLE TO COME THE SAME DAY I CALLED. THE TECH WAS VERY COURTEOUS, KNOWLEDGEABLE AND PROFICIENT. THE GAS LINE TO THE UNIT WAS OLD AND UNSIGHTLY AND THE TECH SAID HE COULD REPLACE IT FOR ANOTHER $100 IF I WISHED, BUT HE DIDN'T RECOMMEND IT BECAUSE HE FELT THE OLD LINE WAS PERFECTLY SERVICEABLE. THE TELEPHONE EXPERIENCE WAS ALSO VERY POSITIVE, EVEN WHEN I HAD TO CALL TO RESCHEDULE.

ESTIMATE GIVEN TO CUSTOMER BEFORE BEGAN ACTUAL WORK ($50.00 MINIMUM FOR HOUSE CALL IF YOU CHOOSE NOT TO HAVE WORK DONE). ESTIMATE SIGNIFICANTLY LOWER THAN AN ESTIMATE RECEIVED FROM ANOTHER COMPANY. COMPANY USES UNION PLUMBERS. JEFF WAS KNOWLEDGEABLE, EFFICIENT AND PLEASANT AND DID EXCELLENT WORK AND CLEAN UP.

PAUL DID THE WORK. HE OFFERED ME SEVERAL OPTIONS & PROVIDED A COST ESTIMATE OF EACH SO I COULD MAKE AN INFORMED CHOICE. HE WAS GREAT ABOUT EXPLAINING THINGS AND ANSWERING MY QUESTIONS. THE CUSTOMER SERVICE PERSON ON THE PHONE IS THE MOST CUSTOMER SERVICE ORIENTED PERSON I''VE ENCOUNTERED SINCE MOVING HERE.

OVERALL POSITIVE EXPERIENCE. I HAVE NO IDEA HOW THE PRICE POINT WAS ARRIVED AT, BUT IN AN EMERGENCY, IT SEEMED ACCEPTABLE. HE VACUUMED AND CLEANED UP AFTER HE FINISHED THE WORK

WORK AT NO CHARGE-CAULKED SINK AROUND VANITY.

A LITTLE CHATTY, BUT GOOD SERVICE OVERALL

DO NOT CALL FOR HOT WATER HEAT WORK. STICK TO PLUMBING.

THE COST WAS FOR THE TECH TO LIGHT MY PILOT LIGHT. HE TURNED OFF MY FURNACE. I SAW HIM FLIP A SWITCH BUT DID NOT KNOW WHAT THE SWITCH WAS UNTIL MY HOME STARTED TO GET REALLY COLD. IF I HAD NOT HAVE BEEN DOWN THERE TO SEE HIM FLIP THE SWITCH I WOULD HAVE NEVER KNOWN TO GO DOWN THERE AND TURN IT BACK ON. ALSO I WOULD HAVE BEEN OUT MORE MONEY TO HAVE SOMEONE COME OUT AND SEE WHAT IS WRONG WITH MY FURNACE.

JEFF DIAGNOSED THE PROBLEM AND GAVE ME REASONABLE REPAIR VS. REPLACE OPTIONS (IT WAS AN OLD WATER HEATER). OTHERS I CALLED PUSHED ME TO BUY A NEW WATER HEATER WITHOUT EVEN LOOKING AT IT. WORKED QUICKLY. EXPLAINED EVERYTHING.

HAD A VERY ODD EXPERIENCE. WAS QUOTED A PRICE OF $599. I MENTIONED THAT I HAD AN AL COUPON. HE BROUGHT HIS EQUIPMENT IN, BUT ONCE THE INVOICE WAS FILLED OUT THE PRICE JUMPED TO $630 (INCLUDING DISCOUNT). HE BROUGHT A RADIO THAT WAS PLAYED THROUGHOUT MY HOUSE (NOT APPRECIATED AS I WORK FROM HOME), DID NOT PUT DOWN ANY PROTECTION FOR MY WOOD FLOOR FROM TOOLS AND MUDDY BOOTS (ONCE I SAW THE MESS, I PUT DOWN RUGS). HE ACTUALLY TOLD ME HE PRICES JOBS AT $200/HR....AND THAT HE SHOULD HAVE CHARGED ME $800 (HARD TO HEAR WHEN THE GOING HOURLY RATE IS $80-90 + PARTS). I CLEANED UP THE ENTIRE MESS AFTER THE JOB WAS COMPLETED BECAUSE HE WAS LATE FOR HIS NEXT JOB. HE WAS AT MY HOUSE 3.5 HOURS TOTAL. I AM NOT A FAN OF THIS COMPANY''S FLAT PRICING....IT IS DIFFICULT TO KNOW UP FRONT WHAT THE JOB IS WORTH...I WOULD HAVE COME OUT FAR AHEAD PAYING $90/HR. THE JOB ITSELF WAS DONE WELL.

GAVIC & SONS WERE CALLED AT 8:00 A.M. THIS MORNING AND THE SERVICE TECHNICIAN ARRIVED BY 8:20 A.M.! GARY, THE SERVICE TECH, DID AN OUTSTANDING JOB REPLACING OUR TOILET (WHICH HAD DEVELOPED A CRACK IN THE WATER TANK). HE TOOK THE TIME TO EXPLAIN WHAT WAS TO BE DONE, OFFERED OPTIONS ON REPLACEMENT TOILETS AND DID A VERY THOROUGH JOB OF IT. HE TOOK THE TIME TO CLEAN UP HIS WORK AREA AS HE WENT THROUGH THE JOB AND WHEN HE LEFT, EXCEPT FOR THE NEW TOILET, THERE WAS NO SIGN THAT HE HAD EVEN BEEN THERE! I WAS VERY IMPRESSED WITH THE WORK, THE PROFESSIONALISM, THE COURTESY AND THE PROMPTNESS OF THIS COMPANY. WE WILL ABSOLUTELY CALL THEM FOR OUR FUTURE PLUMBING NEEDS!!

DEAN WAS GREAT, VERY PROFESSIONAL, POLITE, AND DID NOT MIND TAKING OFF HIS SHOES. HE IS ONE OF THE FEW SERVICE PROFESSIONALS IN MN THAT CAN TOLERATE QUESTIONS (AND EVEN ANSWER THEM!) AND THE CUSTOMER BEING IN THE SAME ROOM. HE ADVISED ME THAT HE WAS ON HIS WAY BEFORE ARRIVING. THE APPRENTICE, WHO WAS ALSO VERY NICE, TOOK OUT THE OLD SINK TO THE CURB (WHICH WAS PICKED UP BEFORE THEY LEFT AS IT WAS GARBAGE DAY).

THEY CAME OUT WITHIN A COUPLE OF HOURS OF MY CALL, DID WORK QUICKLY AND FIXED FAUCET FOR ME

I NEEDED AN IMMEDIATE REPAIR TO A CLOTHES DRYER GAS LINE. I CALLED AT 9 AM, THEY CAME AT 11 AM. THEY WORK BY THE JOB, NOT THE HOUR. QUALITY, SPEED AND PUNCTUALITY WERE GREAT. I WOULD USE THEM AGAIN IN AN EMERGENCY OR IF PUNCTUALITY WAS PARAMOUNT. I FELT THE PRICE WAS HIGH, BUT THE TRADE OFF WAS INSTANT, IMMEDIATE SERVICE.

IT WAS CHRISTMAS WEEK I CALLED ON MONDAY AND THEN CALLED ABOUT TWO MINUTES AFTER 8:00 AND SAID SOMEONE COULD COME OUT AT 11:00 THAT DAY. HE DID A COUPLE OF EXTRA JOBS THAT I HADNT EVEN MENTIONED ON THE PHONE. HE DID NOT CHARGE ME FOR LOOKING AT OTHER THINGS. HE DID NOT CHARGE ME FOR THE EXTRA JOBS. HE WAS VERY PLEASANT. SAID IF THERE WERE ANY PROBLEMS WITH THE JOBS HE HAD DONE TO CALL HIM AND GAVE ME HIS CARD. HE EXPLAINED THAT THIS COMPANY DOES NOT WORK OUT OF A CENTRAL OFFICE THEY WORK OUT OF THERE OWN HOMES.

REPLACED A WATER HEATER THAT SPRUNG A LEAK ON THANKSGIVING. WERE ABLE TO COME OUT ON FRIDAY TO DETERMINE THAT A NEW WATER HEATER WAS REQUIRED. INSTALLED A NEW WATER HEATER ON MONDAY. ONLY CHARGED US FOR THE INSTALLATION, AS THE OLD WATER HEATER WAS STILL UNDER THE MANUFACTURER''S WARRANTY.

I FELT THIS COMPANY WAS DISHONEST AND I WOULD NEVER USE THEM AGAIN.

FIRST TO RESPOND POSITIVELY TO MY REQUEST, WERE VERY COURTEOUS AND PHONED A FEW DAYS LATER TO SEE IF I WAS SATISFIED BUT OFFICE REP WAS UNABLE TO EXPLAIN CHARGE TO ME

I LIKE THIS COMPANY. A LITTLE PRICEY, AS THEY CHARGE PER JOB, WHICH KIND OF BOTHERS ME BECAUSE I HAVE NO WAY OF KNOWING HOW THEY COME UP WITH THEIR PRICE. I WONDER IF IT WOULD HAVE BEEN LESS EXPENSIVE TO HAVE SOMEONE COME OUT WHO WORKS BY THE HOUR. HOWEVER, THEY DID COME OUT SAME DAY I CALLED ON TWO OCCASIONS AND ANSWERED THE PHONE THE FIRST TIME I CALLED. I CALLED TWO OTHER PLUMBERS AND DID NOT GET CALL BACKS UNTIL THE NEXT DAY. SO GIVEN THEIR PROMPTNESS AND GOOD SERVICE, I DIDN''T MIND PAYING A LITTLE MORE.

I CALLED THEM MONDAY; WE SCHEDULED THEM TO COME AND CHECK ON THE NEEDED WORK FOR WEDNESDAY. ON TUESDAY THEY CALLED AND SAID A CREW WAS AVAILABLE THAT AFTERNOON AND ASKED IF I WANTED THEM THAT DAY. THE WORK WAS ALL COMPLETED TUESDAY AFTERNOON! THE CREW WORE PAPER BOOTIES OVER THEIR WORK SHOES IN THE HOUSE AND WERE VERY NEAT.

CALLED AT 10 AM AND THEY WERE HERE BY 1:00, WHICH WAS EXCELLENT. CALLED TO SAY THEY WERE ON THEIR WAY AND SHOWED UP WHEN THEY SAID THEY WOULD. GOT A FOLLOW-UP CALL FROM THE COMPANY TO BE SURE ALL WAS OK. PROMPT, PROFESSIONAL, SPEEDY. I WOULD USE THEM AGAIN.

THEY REPLACED THE PIPES MUCH QUICKER THAN EXPECTED. HE POINTED OUT THINGS THAT I DID NOT REALIZE WHICH SAVED ME MONEY. VERY FRIENDLY AND THEY CLEANED UP NICELY.

THEY ARE VERY HONEST, DEPENDABLE, AND ABSOLUTELY WONDERFUL! WHEN THEY CAME, THEY HAD THE TOILET IN 2 PIECES, AND 1 OF THE PIECES WAS THE WRONG COLOR. HE WENT AHEAD & INSTALLED IT ANYWAY SO WE COULD USE IT. HE CAME ALL THE WAY BACK TO OUR HOUSE TO INSTALL THE RIGHT TANK, WHICH IS THE RIGHT COLOR. HE ALSO HONORED OUR COUPON EVEN THOUGH IT WAS EXPIRED! THEY DO FIRST CLASS EXCELLENT CUSTOMER SERVICE AND EVEN WEAR SURGICAL BOOTIES OVER THEIR SHOES WHEN ENTERING THE HOUSE! THEY PAY GREAT ATTENTION TO DETAIL!!

THEY WERE PROMPT AND TOLD ME EXACTLY WHAT THEY WERE DOING. THEY ALSO GAVE ME A FREE ESTIMATE AND ENCOURAGED ME TO ASK QUESTIONS. THEY GAVE ME GOOD REFERRALS ABOUT WHO TO CALL TO GO FURTHER.

GAVIC & SONS WERE THE ONLY COMPANY I CALLED THAT WAS ABLE TO COME OUT THE DAY I CALLED (IMPORTANT WHEN YOU HAVE A MAJOR LEAK!). THEY WERE POLITE, COURTEOUS, AND RESPECTFUL. THE PRICE WAS REASONABLE. THE WHOLE PROCESS, FROM THE TIME OF MY PHONE CALL, UNTIL THE JOB WAS FINISHED TOOK ONLY 3 HOURS!