Benjamin Franklin Plumbling

VERY PROMPT. COVERED THEIR SHOES AND LAID DROPCLOTHS ALL THE WAY UP TO THE BATHROOM. POLITE AND THOROUGH. I WAS A LITTLE DISAPPOINTED THAT THEY ONLY HAD ONE DELTA FAUCET ON THE TRUCK AND DIDN'T SHOW IT TO ME BEFORE THEY INSTALLED IT, BUT IT'S FINE. I JUST HAD A MORE STYLISH FAUCET IN PLACE AND WASN'T READY FOR THE UTILITARIAN STYLE OF DELTA. I WILL MOST LIKELY HAVE THEM COME BACK TO DO SOME ADDITIONAL WORK AT A LATER DATE.

THE PLUMBER WAS ON TIME AND GOT TO WORK IMMEDIATELY. HE WAS POLITE AND PROFESSIONAL. HE KEPT HIS CREW ON TRACK AND FINISHED THE JOB IN LESS THAN AN HOUR. HE CLEANED UP ALL OF HIS WORK AND WENT OUT OF HIS WAY TO RETURN OBJECTS, ETC. TO THE WAY THEY WERE.

DEAN ARRIVED ABOUT 15 MINUTES LATE, DIAGNOSED THE PROBLEM WITH THE PREVIOUS DRAIN. THE POP-UP MECHANISM NO LONGER WORKED BECAUSE THE METAL PORTION HAD RUSTED OUT. I HAD THE CHOICE OF REPLACING BOTH THE FAUCET AND DRAIN FOR MORE THAN $400 OR THE DRAIN ONLY FOR $269. I CHOSE THE LATTER AND USED A $15.00 ANGIE'S LIST COUPON.

THE FIRST PLUMBER WAS OVER AN HOUR LATE BECAUSE HE DID NOT GET THE PAGE FROM THE HEADQUARTERS. I WAS CHARGED $600 FOR 2 GUYS TO PERFORM 1.25 HOURS OF WORK. I COMPLAINED OF EXCESSIVE CHARGES TO OWNER, PLUS LEAKAGE FROM WORK DONE - HE CAME OUT RIGHT AWAY TO REPAIR & THEN INSTALLED WATER HEATER & SOFTENER. HE CREDITED ME $200 ON THE INITIAL WORK - WANTS CUSTOMERS TO BE HAPPY!

THE PLUMBER WAS VERY NICE, CLEAN, PROFESSIONAL AND PROMPT. HE INSTALLED A NEW SHOWER FAUCET AND SPIGOT FOR $225 THAT I PROVIDED. HE REMOVED AND REPLACED THE OLD DRAIN AND OVERFLOW FOR $199. EVERYTHING LOOKED FINE, BUT WHEN THE TILE MAN CAME HE COULD NOT WORK AROUND WHAT WAS LEFT AND HAD TO REMOVE PLASTIC THAT WAS LEFT AT THE FAUCET FIXTURE. WHEN THE TILE JOB WAS FINISHED THE PIPE TO ATTACH THE WATER SPIGOT FROM WALL WAS TOO SHORT. I HAD TO CALL THE PLUMBER BACK. WHEN HE RETURNED HE BLAMED THE TILE MAN FOR PUSHING THE PIPE BACK TOO FAR THEREBY NOT ALLOWING ENOUGH PIPE STICKING OUT OF THE WALL. HE CHARGED ME ANOTHER $199 TO CUT THROUGH THE WALL FROM THE BACK (ON THE INSIDE WALL OF MY CLOSET) AND REPLACE THE PIPE WITH A LONGER PIECE. WHEN WE CALLED BACK TO SAY THAT WE THOUGHT WE SHOULD NOT BE CHARGED ANOTHER $199 FOR THIS SINCE IT SHOULD HAVE BEEN DONE CORRECTLY THE FIRST TIME, HE DENIED THAT IT WAS HIS FAULT. SO THIS JOB COST $199 MORE THAN EXPECTED.

ASK FOR JEFF. HE WAS VERY PLEASANT TO WORK WITH. HE LISTENED AND EXPLAINED THINGS WELL. HE WAS VERY PROFESSIONAL, BUT PERSONABLE, COMPETENT AT WHAT HE DOES, AND HE WORKED FAST. I THINK THIS COMPANY IS KNOWN FOR ITS ATTENTION TO NOT MAKING A MESS. HE WAS VERY CLEAN, A FEW COPPER BITS FROM THE WELDING AROUND IN THE BASEMENT, WHICH IS TO BE EXPECTED. I WOULDN'T WANT TO BE CHARGED PLUMBING FEES IF HE HAD TO CLEAN UP EVERYTHING. JEFF DID EXTRA THINGS LIKE UPDATED/BROUGHT TO CODE THE FAUCET ON THE WASHER TUB IN BASEMENT, WHICH HAD TWO SEPARATE SPIGOTS FOR HOT AND COLD TO ONE SPIGOT. THAT WAS A SURPRISE AND REALLY APPRECIATED. HE REPLACED THE EXTERIOR FAUCET WITH A SPECIAL KIND WITH A NO DRIP FEATURE (NOT SURE EXACTLY WHICH KIND, BUT MEANT TO NOT FREEZE IN WINTER). HE WAS VERY THOROUGH AND RESPECTED THE ORIGINAL ESTIMATE. WE ARE VERY PLEASED.

POLITE AND THOROUGH. I WAS A LITTLE DISAPPOINTED THAT THEY ONLY HAD ONE DELTA FAUCET ON THE TRUCK AND DIDN'T SHOW IT TO ME BEFORE THEY INSTALLED IT, BUT IT'S FINE. I JUST HAD A MORE STYLISH FAUCET IN PLACE AND WASN'T READY FOR THE UTILITARIAN STYLE OF DELTA. I WILL MOST LIKELY HAVE THEM COME BACK TO DO SOME ADDITIONAL WORK AT A LATER DATE.

EVERYTHING WAS GOOD EXCEPT THE RECEPTIONIST DIDN'T WRITE UP THE WORK ORDER CORRECTLY, CAUSING THE WORK TO SPAN INTO TWO DAYS.

WE HAVE USED GAVIC & SONS TWICE BEFORE AND HIGHLY RECOMMEND THEIR BOTTOM-LINE PRICING. THEY LOOK AT A JOB AND TELL YOU EXACTLY WHAT IT WILL COST NO MATTER HOW LONG IT WILL TAKE. THEY ARE ON TIME, POLITE, AND DO A GREAT JOB.

ON TIME. KNOWLEDGEABLE AND CAPABLE. PRICING WAS BY THE JOB. I WAS A LITTLE SURPRISED BY PRICE, (THIS WAS TWO HOURS WORK FOR TWO MEN).

THEY ARE VERY CONCERNED WITH RESPECTING YOUR HOME. PIPES WERE FROZEN, THEY TOOK CARE OF ISSUE AND WERE EXTREMELY PROFESSIONAL. VERY PLEASED.

THEY HAD THE BEST PRICES AND BEST IDEAS FOR A HIGH QUALITY, YET AFFORDABLE MODEL.

MARK DID A FANTASTIC JOB INSTALLING NEW SHOWER AND PLUMBING IN BATH WHICH PREVIOUSLY DID NOT HAVE A SHOWER. INSTALLED EMERGENCY SHUT-OFF VALVES WHERE I WANTED THEM, SO AS TO NOT DESTROY A WALL IN ADJOINING ROOM. MARK WAS ON-TIME, CLEANED UP WORK AREA. GREAT COMPANY AND SERVICE.

GARY DID A GREAT JOB. LINDA IN THE OFFICE IS VERY HELPFUL.

SLIGHT MIX-UP IN CALLING BEFORE ARRIVAL (THEY CALLED THE WRONG NUMBER) AND WERE ABOUT 20 MINUTES LATER THAN THE 4 HOUR WINDOW GIVEN. THE COMPANY RETURNED ON 5-17-04 TO INSTALL A NEW WAX RING FOR THE TOILET. DEAN OBSERVED SOME IRREGULARITIES WITH MY FLOORING. HOWEVER, RESET THE TOILET AT NO CHARGE. I WAS ADVISED THAT I MAY NEED TO MAKE REPAIRS TO THE FLOOR IF THE WAX RING FAILS AGAIN. I WAS VERY PLEASED THAT THE COMPANY TOOK RESPONSIBILITY FOR A JOB MORE THAN SIX MONTHS AFTER THE WORK WAS COMPLETED. I COULD CLEARLY SEE THAT ADDITIONAL EFFORT WAS MADE TO FIX THE PROBLEM.

THE PLUMBER DID COME LATER THAN I EXPECTED AND I WAS NOT ABLE TO COMPLETE EVERYTHING.

THEY WERE PUNCTUAL AND WE WERE ABLE TO SCHEDULE THEM QUICKLY. THE SERVICEMAN GAVE ANGIE'S LIST DISCOUNT AND WAS NICE ENOUGH TO INSPECT OTHER GAS LINES.

IN THE FUTURE I WILL BE MORE FORTHCOMING IN MY OBJECTION TO COST OF SERVICE. I THOUGHT IT WAS APPROX. $50 TO $100 MORE THAN IT SHOULD HAVE BEEN. THEY WERE NOT HERE FOR MORE THAN 30 MINUTES AND A SMALL FITTING CAN'T BE THAT MUCH.

I WAS IMPRESSED WITH THEIR CUSTOMER-RESPONSIVE APPROACH TO SCHEDULING. THEY FIT MY SCHEDULE AND THEY WERE PROMPT--COMING RIGHT AT THE BEGINNING OF THE ESTIMATED WINDOW. THEY WERE ALSO GOOD AT EXPLAINING EXACTLY WHAT NEEDED TO BE DONE, AND IN TRYING THE LESS-EXPENSIVE ALTERNATIVE FIRST. I WAS VERY PLEASED WITH THIS COMPANY.

RESPONDED QUICKLY TO AN EMERGENCY. GOOD WORK OVERALL. I HAVE BEEN PROMISED DOCUMENTATION ON THE PUMP, BUT HAVE YET TO RECEIVE IT AFTER CALLS TO THEM.

THEY PRICE BY THE JOB AND GIVE AN UP FRONT QUOTE. A+. THIS WAS THE SECOND JOB THEY HAVE DONE FOR ME. THEY ARE NOW MY PREFERRED PLUMBER.

JEFF WAS VERY PUNCTUAL AND PROFESSIONAL. THERE WAS A MINOR PROBLEM WITH ONE OF THE TOILETS HE FIXED, SO HE RETURNED THE NEXT DAY TO FIX THE PROBLEM.

GAVE ME A SAME DAY APPOINTMENT. THEY CAME WITHIN THE TIME WINDOW PROMISED AND CALLED JUST BEFORE ARRIVING. QUICKLY FIGURED OUT AND REPAIRED PROBLEM. WAS CAREFUL WITH SHOES AND TRIED TO USE OUTSIDE DOORS AND NOT WALK THROUGH THE HOUSE. WAS HELPFUL IN GIVING ADVICE ON ANOTHER PLUMBING PROBLEM THAT I MIGHT WANT DONE. SEEMED EXPENSIVE, BUT CHARGED EXACTLY WHAT HE SAID HE WOULD.

THEY WENT, 'BEYOND THE CALL OF DUTY' AND LOOKED AT OTHER PLUMBING ISSUES AS WELL AS THE INSTALLS THEY DID.

I'M CURRENTLY IN THE PROCESS OF HAVING A BATHROOM REDONE BUT WHILE WAITING FOR OTHER CONTRACTORS TO DO THEIR PART I NEEDED SOME OTHER PLUMBING WORK DONE IN THE HOUSE. I CALLED GARY, WHO IS DOING THE BATHROOM REDO TO SEE IF HE COULD COME OUT AND MAKE SOME OTHER REPAIRS THAT WERE NOT URGENT. GARY WAS HERE IN A COUPLE OF DAYS. WHEN HE GOT HERE HE GOT RIGHT TO WORK AND EVEN THOUGH HE RAN INTO A PROBLEM NEITHER OF US EXPECTED, HE CORRECTED IT AT NO EXTRA CHARGE. GARY IS A PERFECTIONIST, HAS GREAT ENERGY AND REALLY KNOWS HIS STUFF. HE EVEN ADVISED ME ON ANOTHER PLUMBING MATTER THAT WOULD HAVE BEEN A MISTAKE IF I HAD GONE AHEAD WITH IT. HE IS GREAT AT PUTTING YOUR MIND AT EASE AND VERY COMFORTABLE TO ASK QUESTIONS OF. I'M CURRENTLY UPGRADING AND REPAIRING AN OLDER HOME AND I ALWAYS FEEL MORE CONFIDENT ABOUT THINGS BEFORE AND AFTER HIS WORK IS DONE. GARY HAS A GREAT WORK ETHIC. I WILL DEFINITELY CONTINUE TO USE THIS COMPANY FOR FUTURE PROJECTS.