PLATINUM PAINTING

They came out about 2 years ago and the paint still looks like new. They were very quick and the price they quoted us was exact. They are excellent and I would have them back.

WE CALLED FOR AN ESTIMATE. HE CALLED BACK 13 DAYS LATER. APOLOGIZED AND TOLD US THAT HE WAS HAVING DIFFICULTY WITH HIS VOICEMAIL SYSTEM. WE HAD ALREADY HIRED ANOTHER VENDOR.

THEY PAINTED THE OUTSIDE OF THE HOUSE, THEY HAD TO RE MOUNT THE OUTSIDE GARAGE LIGHTS TO PAINT, AND I ASKED THEM TO MOVE THE TIMER SCREW AROUND FOR ME, AFTER THEY PUT THEM BACK UP I NOTICED THAT NIGHT THAT DIDN'T WORK PROPERLY THEY HAVEN'T BEEN VERY RESPONSIVE ABOUT COMING BACK OR EVEN CALLING ME BACK. I FINALLY CALLED THE MANAGER WHO SAID HE WAS SENDING SOMEONE OUT TO TAKE A LOOK AT IT, BUT NO ONE HAS COME OUT AND IT HAS BEEN 2 WORKING DAYS. THE ACTUAL PAINT JOB WAS FINE, BUT THEY WERE A LITTLE HARD ON MY LANDSCAPING, AND I WANT THEM TO FIX THE LIGHT

I ASKED THEM TO WASH THE EXTERIOR OF THE WINDOWS WHILE STORMS WERE OFF HOUSE AND INCLUDED IT IN BID. THEY DIDN'T DO THIS JOB, EVEN AFTER MANY REMINDERS.

THEY HAD A VERY SLICK PRESENTATION AND PROMISED A GREAT JOB. THEY FINISHED THE JOB IN LESS THAN A DAY. IT WAS OF POOR QUALITY. THEY DID NOT SAND ANYTHING OR EVEN REMOVE THE LEAVES STUCK ON THE HOME PRIOR TO THE PAINTING. THE DOOR STARTED TO PEAL AND THEY WOULD NOT COME BACK. I GOT SO MAD THAT I ASKED THEM NOT TO COME BACK. THEY ENDED UP SHOWING UP ANYWAYS ON A DAY I WAS NOT HOME AND ENTERED MY HOME. THE DOOR IS PEALING AND THEY ENDED UP SENDING ME $85 TO HAVE SOMEONE ELSE REPAINT THE DOOR. THIS WAS AFTER FIVE MONTHS WITH COMMUNICATING WITH THEM OVER THE PHONE AND WRITING. THEY SEEMED TO BE A HIGH VOLUME BUSINESS THAT WANTS TO GET THE JOB DONE QUICKLY AND DOES NOT GIVE ANY CONSIDERATION FOR COMING BACK IF A PROBLEM. DO NOT PAY THEM IN FULL LIKE I DID. I FEEL IF YOU PAINT THEM IN FULL THEY WILL NOT ADDRESS ANY CONCERNS YOU HAVE.

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THESE PAINTERS KNOW VIRTUALLY NOTHING ABOUT PREP - THEY''LL SPRAY PAINT OVER ALMOST ANYTHING - THEY WERE LESS EXPENSIVE BY HALF - AND WE GOT WHAT WHAT WE PAID FOR. EVEN CALLED REFERENCES PLATINUM GAVE US - THE REFERENCES SAID PLATINUM WAS GREAT VERY NOISY ON THE JOB.

DESPITE THE TROUBLE WE HAD IN HAVING PLATINUM ARRIVE ON THE DATE PROMISED (THEY MISSED VARIOUS DATES, MOSTLY DUE TO WEATHER, BUT SEE COMMENTS BELOW REGARD COMMUNICATION), ONCE THE PLATINUM PAINTERS ARRIVED THEY WERE VERY DILIGENT, PROFESSIONAL AND TIDY ABOUT THEIR WORK. THE PAINTERS (THERE WERE 6 OR 7 OF THEM) WERE CAREFUL AROUND OUR LANDSCAPING AND DID A GOOD JOB PAINTING THE TRIM OF OUR HOME. BECAUSE THEIR POWER WASHER SUBCONTRACTOR HAD MISTAKENLY POWER WASHED SOME AREAS OF THE HOUSE THAT WERE NOT TO BE PAINTED, PLATINUM ALSO ENDED UP PAINTING SOME STUCCO AND SOFFIT AREAS, BUT PLATINUM IMMEDIATELY AGREED TO DO SO ONCE IT LEARNED OF THE MISTAKE. I''D RATE PLATINUM''S PAINTING SKILLS EXCELLENT, AND ITS CAULKING SKILLS AVERAGE (PLATINUM WAS TO CAULK WHERE NECESSARY). MY ONLY COMPLAINT (SUBJECT OF PREVIOUS RATING) IS THAT PLATINUM DID A LOUSY JOB OF COMMUNICATING WHERE OUR JOB WAS VIS-A-VIS ITS SCHEDULE. I''D USE AGAIN.

THE END PAINT JOB WAS VERY GOOD. IT LOOKS GREAT! HOWEVER THERE WERE COMMUNICATION ISSUES PRIOR TO THE JOB. THEY MISSED THE FIRST DEADLINE AND DIDN''T INITIATE A CALL TO UPDATE ME ON THE SITUATION. I HAD TO CALL THEM. THEY DID GET BETTER AS WE WENT ON, BUT STILL SEEMED TO BE A BIT BEHIND THROUGHOUT. TRUE, IT''S THEIR BUSY SEASON BUT THAT SHOULD HAVE BEEN ACCOUNTED FOR. I ALSO CALLED TO ASK WHAT WAS NEEDED AT THE JOB, AND WAS TOLD THAT ALL THEY NEEDED WAS ACCESS TO WATER. I HAPPENED TO STOP BY JUST AS THE PAINTERS WERE STARTING AND WAS SURPRISED TO FIND OUT THEY ALSO NEEDED POWER. AT NO TIME WAS THAT GIVEN AS A REQUIREMENT. FINALLY, THE ACTUAL PAINTING, AFTER WASHING/SANDING/SCRAPING TOOK ONLY ABOUT 5 HOURS. IF I HAD KNOWN THAT I WOULD HAVE BEEN A LOT LESS STRESSED ABOUT THEM MEETING THE INSPECTION DEADLINE. THESE CONCERNS WERE ALL SHARED WITH COMPANY AND THEY RESPONDED IN A PROFESSIONAL MANNER. I''D USE THEM AGAIN.

IF YOU WANT YOUR HOUSE PAINTED QUICKLY, THIS IS THE COMPANY TO HIRE. THEY DESCEND ON YOUR HOME WITH A CREW THAT MAY NUMBER 12 PEOPLE. THEY PRESSURE-WASHED THE HOUSE A WEEK OR SO IN ADVANCE (SO IT COULD DRY PROPERLY), THEN PAINTED OUR HOME AND THREE-CAR ATTACHED GARAGE IN LESS THAN A DAY. THEY WERE DONE BY 1:30. I FOUND TWO VERY MINOR AREAS I WASN''T SATISFIED WITH (A COUPLE DROPS OF TRIM PAINT ON A WALL AND A PLACE WHERE PAINT HAD OBVIOUSLY BEEN SCRAPED OFF A CORNER). THEY WERE REPAIRED ON THE SPOT BEFORE I MADE MY FINAL PAYMENT. MY ONLY COMPLAINT: PAINT SPRAYED ON A COUPLE OF WINDOWS (PROBABLY DUE TO SOME TOUCHUP WORK AFTER WINDOW COVERINGS WERE REMOVED). I HIGHLY RECOMMEND THIS COMPANY.

FIRST APPOINTMENT WAS MISSED. I CALLED AND LEFT MESSAGES. THE NEXT MONDAY WE FINALLY CONNECTED AND GREG STATED THAT THEY HAD GONE OUT OF TOWN. HIS SECRETARY WAS SUPPOSE TO HAVE CALLED AND CANCELED. SET UP ANOTHER APPOINTMENT AND THAT WAS KEPT. WE ARRANGED TO HAVE THE PAINTING DONE FOR 12/10. GREG SAID IT WOULD TAKE ONE DAY WITH A CREW OF 8. THE 10TH CAME AND NO PAINTERS. I CALLED HIM AND HE STATED HE HAD LOST MY NUMBER. HE NEEDED TO RESCHEDULE BECAUSE THEY HAD TO COMPLETE ANOTHER JOB. I COULDN''T RESCHEDULE, I HAD TO HAVE THE WORK DONE THAT WEEK. WE WERE HAVING A FAMILY CHRISTMAS GATHERING THAT SATURDAY. GREG SAID HE'D TALK WITH HIS BOSS AND CALL ME BACK. HE DID NOT-I CALLED HIM AGAIN. HE SAID HE AND ANOTHER PERSON WOULD COME AND DO THE JOB THE NEXT DAY. HE CAME,REPAIRED SOME CHIPS, PEELINGS ETC, BUT NOT ALL AS PROMISED. THE OTHER PERSON NEVER SHOWED. GREG WORKED HARD AT IT ALL DAY. THE PROBLEM WAS THAT HE WAS SPRAYING THE WALLS WHICH IS EXTREMELY DIFFICULT TO CONTROL.

EXCELLENT EXPERIENCE-ALL COMPANY PERSONNEL HAVE THE HIGHEST PROFESSIONAL CONDUCT. WE WERE ABLE TO GET ESTIMATE AND BID WITHIN 1 DAY OF CONTACT, AND THE WORK WAS PERFORMED WITHIN ONE WEEK. STAFF KEPT IN FREQUENT CONTACT WITH ME EVERY STEP OF THE WAY. JOB WAS DONE WITHIN 5 HOURS OF CREWS ARRIVAL, AND IT LOOKS GREAT! PRICE WAS VERY REASONABLE- NOT ROCK-BOTTOM BUT A GREAT VALUE FOR THE QUALITY OF THEIR WORK. I WOULD HIGHLY RECOMMEND THEIR SERVICES TO OTHER MEMBERS.