B & R Hardwood & Tile

IN THE END, WE WERE HAPPY WITH THE WORK KURT AND HIS CREW DID. THE PROJECT STARTED OUT WELL - THEY DID GREAT WORK WITH ESTIMATES FOR BOTH THE CARPET AND TILE, AND WORKED WITH US ON CUSTOM LAYOUT AND SPECIALTY MATERIALS WE HAD SELECTED ON OUR OWN. ESTIMATES CAME IN ON TARGET, THO CERTAINLY NOT THE LOWEST, BUT KURT HELPED KEEP PROJECT CREEP TO A MINIMUM. ON THE TILE INSTALL, ONE OF THEIR WORKERS LAID THE TILE INCORRECTLY (UNEVEN AND CROOKED) BUT WHEN WE CALLED TO COMPLAIN, KURT CAME BACK AND RIPPED IT OUT AND STARTED OVER. (THAT EMPLOYEE IS NO LONGER WITH THE COMPANY). OTHER ISSUES WITH CARPET SEAMS AND FLOOR SQUEAKS WERE FIXED WHEN ASKED TO. WE HAD THEM COORDINATE WITH THEIR PLUMBER TO DO FIXTURE FINISHING, BUT WAS NOT HAPPY WITH THAT CONTRACTOR'S WORK (REVIEWED ON A.L. SEPARATELY). KURT MADE A POINT TO COME WITH HIS PARTNER TO DO A POST-PROJECT WALK THRU TO ENSURE EVERYTHING WAS FINISHED TO OUR SATISFACTION. OVERALL POSITIVE REVIEW, EVEN WITH THE TRIALS AND TRIBULATIONS THAT HAPPENED.

FROM START TO FINISH B&R WAS FANTASTIC TO WORK WITH. WE STARTED THE PROCESS BY DISCUSSING OUR IDEAS WITH ONE OF THE OWNERS, KURT KUHLMAN. KURT HAD A LOT OF SUGGESTIONS, AND IN A WAY WORKED AS AN INTERIOR DESIGNER TO HELP US COME UP WITH A PLAN TO REALLY MAXIMIZE THE LOOK OF THE EXOTIC WOOD WE WANTED TO USE. WE HAD SOLICITED QUOTES FROM OTHER COMPANIES, BUT DIDN'T GET THE CONSULTATIVE SUPPORT WE GOT FROM KURT. WE EVENTUALLY DECIDED TO EXPAND OUR PROJECT TO INCLUDE A BIRDS EYE MAPLE FRAME EFFECT IN OUR DINING ROOM AND TO REPLACE MOST OF THE FIRST FLOOR BASE TRIM. KURT KEPT IN TOUCH DURING THE ENTIRE PROCESS, CALLING OR MEETING WITH US ON A REGULAR BASIS TO ANSWER QUESTIONS AND TO INFORM US OF THE PROGRESS. KURT'S PARTNER, ROBERT CRUMRINE, WAS THE LEAD INSTALLER. HE, ALONG WITH EVERYONE WE WORKED WITH AT B&R WAS VERY HELPFUL, PROFESSIONAL, AND DID OUTSTANDING HIGH QUALITY WORK. WE ESPECIALLY APPRECIATED THEIR ATTENTION TO DETAIL. HE AND THE CREW DID OUTSTANDING WORK

GREAT JOB. GOOD COMMUNICATION. PROFESSIONAL BUSINESS PEOPLE.

CO-OWNERS KURT & ROBERT WERE A PLEASURE TO WORK WITH FROM START TO FINISH. THEY AND THEIR CREW WERE VERY KNOWLEDGEABLE AND PROFESSIONAL, ANSWERING ALL OF OUR QUESTIONS AND RESPONDING TO ANY CONCERNS THAT WE HAD ALONG THE WAY. THEY ALL TOOK EXTRA CARE TO PROTECT WALLS ETC. WHILE THE WORK WAS BEING DONE, AND TO CLEAN UP DIRT AND DEBRIS ALL DURING THE PROJECT. THE COST OF THE PROJECT WAS VERY REASONABLE, AND B & R KEPT TO THE ESTIMATES FOR EVERY PHASE OF THE PROJECT. THIS IS A COMPANY THAT CAN BE TRUSTED TO DO A PROFESSIONAL JOB AT A REASONABLE PRICE.

KURT KEPT US ABREAST OF THE PROGRESS AND WORKED IN A TIMELY FASHION SO WE COULD MOVE BACK INTO OUR HOME.

KURT AND HIS TEAM WERE VERY PROFESSIONAL. THEY WERE PUNCTUAL AND CLEAN. THE PRICE WAS IN LINE WITH THE QUALITY OF THE PRODUCT AND SERVICE THAT I RECEIVED. WHEN WE WERE UNHAPPY WITH A GROOVE IN THE KITCHEN FLOOR CAUSED BY THE ROLLING OF THE REFRIGERATOR, KURT QUICKLY APOLOGIZED AND REPLACED THE DAMAGED BOARDS.

I THINK THAT KURT MEANT WELL--HE WANTED TO HELP ME OUT AND HE WANTED THE JOB. HOWEVER, I DON'T THINK HE WAS REALISTIC ABOUT WHAT THE COMPANY COULD DO AND WHEN THEY COULD DO IT. AS A RESULT, I GOT LED ON. I WOULD RECOMMEND THAT IF PEOPLE USE B & R THAT THEY HAVE A PROJECT THAT HAS A TIMELINE WHERE THEY CAN PLAN OUT MONTHS IN ADVANCE AND I WOULD SUGGEST PRESSING FOR A DATE AS SOON AS POSSIBLE.

KURT CAME OUT TO GIVE ME AN ESTIMATE ON REPLACING MY KITCHEN FLOOR. HE WAS VERY PLEASANT AND REALLY LOOKED AT EVERYTHING HAVING TO DO WITH THE FLOOR, INCLUDING GOING INTO THE BASEMENT TO SEE THE SUBFLOORING WAS INSTALLED. HIS PRICE WAS SUBSTANTIALLY HIGHER THAN OTHERS I RECEIVED SO I DECIDED ON ANOTHER COMPANY.

VERY GOOD. WE HAD SOME CHALLENGING SECTIONS OF FLOOR THAT WERE ADDRESSED WELL.

KURT WAS VERY PROFESSIONAL AND HELPFUL IN EXPLAINING THE PROCESS AND ANSWERING QUESTIONS. DAVE DID AN EXCELLENT JOB LAYING THE TILE. ANY CONCERNS/ISSUES WERE ADDRESSED AND CORRECTED IN A TIMELY MANNER. THE PRICE WAS APPROPRIATE FOR THE WORK DONE. I AM PLEASED WITH THE OVERALL EXPERIENCE, AND HAVE RECOMMENDED THEM TO MY NEIGHBOR.

WE HAD A VERY GOOD EXPERIENCE WITH B&R HARDWOOOD AND TILE. KURT IS AN EXCELLENT COMMUNICATOR AND MADE SURE I WAS SATISFIED AT EVERY STEP IN THE PROCESS. B&R'S RELATIONSHIP WITH WHOLESALE SHOWROOMS MADE IT EASY FOR US TO MAKE A CARPET SELECTION. WE HAD A TERRIFIC EXPERIENCE AND WOULD NOT HESITATE TO USE B&R FOR REMODELING PROJECTS.

HE WAS HERE ON A FRIDAY AND WAS SUPPOSED TO GIVE AN ESTIMATE ON MONDAY, WE NEVER RECEIVED AN ESTIMATE. THEY WERE NOT GOING TO DO THE WORK FOR THE TIME WE WANTED TO BE DONE, SO WE THEN WENT WITH ANOTHER COMPANY.

I WAS VERY IMPRESSED WITH KURT'S ATTENTION TO DETAIL, HIS CONCERN WITH DOING A QUALITY JOB AND CUSTOMER SATISFACTION. I PREFERRED THE PRODUCT OFFERED BY ANOTHER INSTALLER OTHERWISE WOULD HAVE CHOSEN B & R. THEIR BID WAS COMPETITIVE. I WOULD HIGHLY RECOMMEND THAT ANYONE LOOKING AT HARDWOOD AND/OR CERAMIC TILE FLOORING GIVE THEM SERIOUS CONSIDERATION.

EXCELLENT WORK BY B&R'S SUBCONTRACTORS. HOWEVER, WE FOUND A MUCH BETTER BID FOR OUR OTHER JOB, REPLACING THE BASEMENT STAIRS, SO DID NOT HAVE B&R DO THAT JOB.

THE ESTIMATE PROCESS WAS GREAT, THEY WERE MORE PROFESSIONAL & ASKED MORE QUESTIONS TO FIND WHAT I WANTED THAN OTHER COMPANIES. WE WERE SURPRISED THAT THERE WAS NO DISCOUNT FOR LARGE PROJECTS, BUT THE WORK WAS WELL DONE.

THERE WERE SOME ASPECTS OF THE PROJECT THAT WE WERE VERY HAPPY WITH, BUT OTHERS THAT WE FELT COULD HAVE BEEN DONE BETTER. THERE WERE SOME SCHEDULING DIFFICULTIES AND WE FELT LIKE OUR PROJECT WAS NOT CONSIDERED A PRIORITY.

KURT WAS VERY RESPONSIVE TO MY QUESTIONS. CUSTOMER SERVICE IS REALLY TOP-NOTCH WITH THIS SMALL BUSINESS. EVEN THOUGH THE WORK I HAD DONE WAS RELATIVELY SMALL, B&R TREATED ME LIKE MY BUSINESS WAS IMPORTANT TO THEM. PHONE CALLS ALWAYS RETURNED VERY PROMPTLY. THE EMPLOYEE WHO PERFORMED THE WORK ARRIVED ON TIME AND CLEANED UP EACH DAY. I INTEND TO USE B&R ON FUTURE PROJECTS.

KURT CAME TO OUR HOME AND GAVE US A BID ON THE REFINISHING OF OUR HARDWOOD FLOORS. HE WAS VERY PROFESSIONAL AND CUSTOMER FRIENDLY. IN THE END WE SELECTED ANOTHER VENDOR BASED ON PRICE.

THE FINISHED PRODUCT WAS GREAT. KURT THE CONTACT PERSON WENT BEYOND THE BASICS (ALWAYS ON TIME ETC) AND MADE SURE THE JOB WAS DONE RIGHT. HE WAS VERY CAREFUL TO MATCH THE TRADITIONAL INTEGRITY OF THIS OLDER 1920'S BUNGALOW HOME. OVERALL THE ENTIRE PROJECT TOOK ONE WEEK, WHICH WAS PRETTY GOOD FOR THE AMOUNT OF WORK THAT WENT INTO THIS. I WISH I TOOK BEFORE AND AFTER PICTURES. IT'S LIKE HAVING A NEW HOUSE, ESPECIALLY WHEN ONE WALKS INTO THE FRONT PORCH AND KITCHEN.

KURT WAS EASY TO WORK WITH AND AND VERY RESPONSIVE TO OUR CONCERNS & QUESTIONS, RETURNING PHONE CALLS QUICKLY. WHEN WE EXPLAINED WE HAD A TIGHT DEADLINE, HE WORKED THIS SMALL PROJECT INTO HIS SCHEDULE TO MEET OUR DEADLNE. THE WORK WAS COMPLETED WITHIN TWO WEEKS OF THE DATE OF BID. KURT HAS HIGH STANDARDS AND WENT THE EXTRA MILE TO BE HELPFUL IN COMPLETING THE DETAILS OF THE PROJECT. FOR EXAMPLE, WHEN WE WERE HAVING TROUBLE MATCHING THE EXISTING STAIN, HE PROVIDED SOME LEFT OVER STAIN FROM HIS OWN PROJECT THAT TURNED OUT TO BE A GOOD MATCH. WE ARE VERY PLEASED WITH THE QUALITY OF THE WORK AND THE CUSTOMER SERVICE. WE WOULD DEFINITELY USE HIM AGAIN FOR FUTURE WORK.

OVERALL EXPERIENCE WITH B & R WAS GOOD. HOWEVER, THERE EXISTED COMMUNICATION PROBLEMS BETWEEN B&R AND THE COMPANY CONTRACTED TO DO THE ACTUAL WORK. THAT COMPANY NEEDED TO COME BACK & PATCH A BAD CORNER OF THE FLOOR IN THE LIVING ROOM & REFINISH THE FLOOR A SECOND TIME.

WE HAD AN EXCELLENT EXPERIENCE WITH B & R. AT EVERY STEP OF THE JOB, FROM PROVIDING THE ESTIMATE TO CLEANING UP AFTER THE WORK WAS DONE, THEY WERE VERY PROFESSIONAL, FRIENDLY, AND COURTEOUS. THEIR PRICE WAS COMPETITIVE, THEY ARE VERY KNOWLEDGEABLE ABOUT THE PRODUCTS (THEY HELPED US CHOOSE WHICH PRODUCT WOULD LOOK BEST IN OUR HOUSE), AND THEY DID A GREAT JOB OF MINIMIZING THE MESS (PUTTING LOTS OF PLASTIC TO PROTECT CABINETS AND OTHER ROOMS, AND CLEANING UP THE DUST AFTER THE WORK WAS DONE). AND, THE FLOORS LOOK OUTSTANDING. WE HIGHLY RECOMMEND B & R.

DECIDED FOR COMPETING SMALLER COMPANY SPECIALIZED ON TRADITIONAL HARDWOOD FLOORS. B&R BID WAS SLIGHTLY HIGHER ($4375). SALES PERSON WAS ON TIME, EXPLAINED OPTIONS, AND RETURNED WITH SAMPLES. LIKES TO PROMOTE PRE-FINISHED FLOORS OVER TRADITIONAL FLOOR.

KURT KUHLMANN AND ROBERT CRUMRINE ARE CO-OWNERS OF THIS VERY EFFICIENT BUSINESS. KURT KUHLMANN HANDLES ALL OF THE INITIAL CONTACT AND BIDS. KURT ALWAYS KEPT HIS APPOINTMENTS AND CALLED IF RUNNING LATE. HE WAS IN CONSTANT COMMUNICATION THROUGHOUT THE PROJECT, AND KEPT US UP-TO-DATE ON THE PROGRESS AND ANY COST DIFFERENCES(ADDITIONAL COSTS AND REFUNDS). ROBERT CRUMRINE IS AN EXCELLENT CARPENTER. OUR PROJECT WAS VERY SPECIALIZED AND HE WAS ABLE TO HANDLE EVERYTHING FROM REFRAMING, TO THE FINISHING WORK ON OUR BUILT IN CLOSET. I WAS EXTREMELY PLEASED THAT I DID NOT HAVE TO HIRE THREE SEPARATE CONTRACTORS TO DO THIS WORK. I DID NOT EVEN HAVE TO HIRE A PLUMBER, TO DISCONNECT AND RECONNECT THE PLUMBING IN THE 1/2 BATH, WHEN WE DECIDED TO REMODEL THE BATHROOM AT THE SPUR OF THE MOMENT. I HAVE HIRED B & R HARDWOOD AND TILE, BEFORE, TO HAVE MY HARDWOOD FLOORS REFINISHED. BOTH TIMES THEY HAVE DONE AN OUTSTANDING JOB. I WOULD HIGHLY RECOMMEND THIS COMPANY.

KURT CAME OUT AND SPENT TIME MEASURING AND GIVING US SOME IDEAS FOR OUR PROJECT. HE WAS VERY NICE AND PROFESSIONAL. HE BROUGHT ALONG A BOOK OF PHOTOS OF OTHER PROJECTS THEY HAVE DONE, WHICH I ENJOYED SEEING. IN THE END, WE DECIDED TO GO WITH SOMEONE WHO COULD DO THE JOB CHEAPER AND A LITTLE SOONER.