Family First Construction

What a nightmare. This contractor came “highly” recommended by a friend of my recently deceased neighbor. So I met with this guy (Jeff Hanson) who wrote out a contract on August 5th, 2017 and took my check for over $11,000. At first there weren’t many issues I live in a twin home so not much of a roof to do that was done late last summer. I was told they would be back in the spring to finish the siding. To this day they have not furnished me with any sort of detailed information about the roof and are unable to provide it to my insurance company despite numerous attempts to have them send out the documentation. Thanks to them so far I’m out 11 grand for what is at most a 6,500$ roof, unable to get my new roof mortgage discount, and I have siding with holes all over from a storm that happened may of 2017. Hello? This is going on a year and a half now! Jeff had called me a month ago or so from today and said “just wanted to let you know we ordered the siding so it should be getting done soon” I was relieved. That is until a couple weeks later i open my garage and here he is with another guy “oh we’re just doing the final measurements” so let me get this straight you already ordered the siding without measuring it? I don’t think they’ve ordered anything. Supposedly they’re just so backed up, I’m not buying it. From not completing jobs in a timely fashion, unable to provide documentation of the new roof, and who knows when I’ll get my siding, stay as far away as possible from these people. I will make it my mission to spread the word. These people from what I’ve seen do not deserve to be in business. I just bought this house in June of 2017 one of the purchase agreements was the siding had to be fixed so I’m just a little beyond upset with these clowns. I messaged Jeff “if you guys aren’t going to fix this I’ll gladly take the money back and someone else will do it considering I know that roof wasn’t over 11 grand and they can’t even prove they installed it!” My messages always show “read” never a response. As of right now I paid over 11 grand for one side of a twin home roof. Talk about crooked. Me and my dad would’ve done the siding if I knew this was going to play out like this. The siding is loose in a couple places and flaps in the wind. I called Jeff over the winter and complained of the noise his response “go outside and tear it off” well now I’m glad I didn’t because there are no intentions of getting this siding done apparently.

Family First Construction did not complete exterior insurance estimated repairs that it was paid to do. They have been paid the amount that insurance provided for the repairs and said that they would be able to complete the repairs and work with the insurance company to recover any additional costs; neither has happened. The damage occurred on 02/10/14 and the estimate and payment were received on 03/27/14. Family First Construction has not responded to requests to complete the work in a timely manner, has not completed the exterior work in the estimate, has not submitted documentation requesting additional reimbursement to the insurance company, and has not submitted documentation for the work that has been completed which is needed to get reimbursement of additional funds from the insurance company. Brad Hansen (651-964-9613)and Justin Hansen (651-462-3265) have been my primary contacts at Family First Construction.

Caveat Emptor Stay away from this contractor. This contractors subs used inferior products to complete a roofing job. He quoted one price on the roof approx. 6000.00 and he charged over 11000.00. On an almost flat roof they used rolled roofing instead of rubber roofing. The contractor complained when I took the materials into to a garage to prevent them from getting wet; He stated ?We've left materials in Peoples yards for over a week before picking them up?. This contractor had no respect for our time or our schedule. Even after most of the work had been approved it was still three additional months and he had still had no anticipated start date. His demeanor changes when he can?t skate around questions that you are trying to get answers to. The best thing this contractor did for us is walk off of the job. He became involved in our lives personally. This Guy is the most unprofessional individual that I have ever met.