He showed up the first day, said he needed a second day to finish up, but never showed up again! He made plans to come on certain days, but never came. He didn't respond to my texts or phone calls. Awful. Would not hire or recommend to ANYONE!
Description of Work: Exterior caulking
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kim J.
04/2018
1.0
handyman service
+ -1 more
This company's owner came through our house on March 14, 2018, and knew we were trying to list our house for sale sometime in April. He seemed knowledgeable and professional and he asked for a week's time to submit his estimate. On March 21st I texted him to please update me on the status of the estimate. No response. On March 26th I left him a voicemail, politely inquiring about the estimate. No response. A few days later, I texted him again. No response. I couldn't believe the owner would go through our house for the purpose of an estimate and NEVER respond, so I left one more polite message and he finally called me back. He told me he needs a secretary to schedule for him because he's so busy and he then voluntarily promised me an estimate by the next day. It never came. Two days later, my husband left the owner a polite voicemail stating, "Just please tell us if you can or cannot do the job so we can move forward. We are trying to get our house ready for sale." The owner never responded to my husband's message. I ended up calling our realtor for help, and our realtor got me in touch with another handyman who was professional, communicative and completed the multiple projects on a timely basis. We are very happy with the quality of this other handyman's work. I will NEVER recommend Suburban Home Service. A simple "No, I can't do the job" would have been much better than leaving us hanging as the owner did.
Description of Work: Multiple Handyman Projects (getting our home ready for sale)
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FAQ
Suburban Home Service is currently rated 1 overall out of 5.
No, Suburban Home Service does not offer free project estimates.
No, Suburban Home Service does not offer eco-friendly accreditations.
No, Suburban Home Service does not offer a senior discount.
No, Suburban Home Service does not offer emergency services.
No, Suburban Home Service does not offer warranties.