Accent Ornamental Iron & Powder Coating

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It went fine.

Went very well

They did a good job.

It went very well. I was completely satisfied and would use them in the future.

It was a small project, but they did a good job. I called and they came out and did it just fine. From what I can tell they did good work. The price seemed a little high but it was the minimum they could charge for such a small project. I was happy with them overall and I would certainly consider a bid from them for future work.

He is the only one I use. I absolutely like the company, and Mike is a good guy. They are prompt and follow up with any questions I have. They are competitive and do great work. I have high standards and their work has pleased me, so I will continue to use them.

It was great. They were very professional. I was happy with them and would use them again.

It went poorly from the start. Poor commumnication from the sales reprsentative when the job was taking much longer to be completed then the couple of weeks he promised. When they showed up in July with the product and were ready to install it they found out it had been manufactured incorrectly in the shop and all the sections of the railing were about 2 feet off in the measurements. They took all the railings back except the hand rails for the stairs that had already been installed. This was strike one. Then a coupld of days later upon inspection we noticed that one of the hand rails that had been left that one of the welds on the lower section of the hail had already broken away from the post without no one having touched the rail. We notified the company of this and they were appologetic telling us this had never happened before and were touting their high quality of their product. We started inspecting the other portions of the hand rail left and we could see where the welds on the railing were not completely closed but we were assured by the owner Mike that this was not a problem and that their product had a life time warranty. He said the railing section would be removed and repaired and they bring it back after the other repaired railing was installed. Strike Two..We waited another couple of weeks for the re-measured railing to come back. On the day they came to install it the crew dropped off the railing in the back yard, took the damaged hand rail and just left with no communication when they knew we were home as I spoke with them when they arrived so we had no idea if they were installing the railing they left or not. Later that day I came home early to see if they had come back and when I got there they were almost done installing the last section of the rail. I went out a took a brief look at the project and it appeared to be done correctly. After being home 5 minutes their installer came to the door and said that he was told he needed to collect the other half of this $11,000 project. I told him I wanted to check the railing out closer to make sure there were no problems after all the issues we had thus far and that I would be in contact with the owner. 2 minutes later the installer came to the door and told me: "My boss says pay the other half of the bill right now or we have been instructed to yank the railing off your deck" I then spoke with the owner on the phone. The owner Mike had already called my builder on the phone who had referred us to him and was supposed to be a personal friend of the owner and swore at my builder about "where was his money and he wanted the other half of his....money or we would be hearing from his attorney...real professional guy...When I spoke with the owner he started in about how he was insulted that we had asked for a reduction in his bill based upon all the problems we had. He started in about how he had to pay a fabricator in his shop for 30 extra hours to fix their screw up...Again why this was my problem..He said yes they had problems but they fixed them now "pay the bill or his guys were removing the railing"..I gave the installer the other half of the bill and told the owner how unprofessional he was. I also never received any warranty information or care information on the railing. Once paid the owner per my builder even had the gall to call the builder up afterwards and thank him for the referral now that he had been paid and to keep the referrals coming. When my builder told him he could not talk to his clients like the owner Mike had talked with me on the phone, Mike the owner blew up and hang up on my Builder...Nice way to treat someone referring business to you and nice way to treat a referred client...Last week while painting the part of the trim on my deck and could see the back side of one of the connecting pieces on the hand rail that you would never be able to notice from above and you could see where the fabricator had cut the metal piece too short to connect to the post and had filled in the area with a bunch of compound and they painted over the top of it. When we looked at it on Saturday with my builder we noticed the weld had already broken virtually in the same spot where the hand rail had broken. Now this section of the hand rail is broken and unsafe after never having had anyone over to use the deck and no one having even touched this section of the hand rail and less then a month after it was to "all been fixed". How can we trust this company or this product at this point? It is a safety issue and a liability issue as someone can drop 11 feet down to the ground. It the rail is breaking at his point after less then one month and with no one touching it how will this defective product ever stand up over time or when my kids are bigger and there friends are over playing on our deck. We have no faith in this company, Their customer service on all levels is very poor, The owner is nightmare, This guys has got some issues when he is threatening so called friends who are referring $11,000 jobs to him and then is threatening to the referred customer...I don't care how many awards they say they have won I would run away as fast as I could from this company. Their quality in our case is so poor that it speaks for itself and now we have to do battle with them getting this resolved. We normally would give a company a chance to fix their mistakes but after 3 screw ups and the railing is breaking this fast already...Would you? This was a a very expensive railing that we had expectations would be of a high quality and we got an unsafe product from an unprofessional owner....Run away from these guys

The telephone reception staff was very friendly. On the scheduled day they came out to measure the steps for the estimate. When I got the estimate in the mail it was detailed enough that I knew they'd wrongly measured the front steps when it should have been the back steps. When I called about the mix up they were apologetic. The workmanship was great. They did a great clean up job (no obvious concrete water dump in my grass or garden liek I've seen with other contractors). Mom loved the railing when she came to visit at Christmas. It looked great with a red ribbon tied to it.

They were very professional. They came on time and did the job in a professional manner as well. If needed, I would use them again.

They were on time and on budget. They provided a nice, high quality product. I would use them again.

They are a family owned business and when you call the owner, Michael, will answer the phone. Any issues get resolved with him. He was prompt in giving me a call back. It's all custom work, so it's all talent involved, not a cookie cutter thing. This is high end iron work that is an art! I've gotten a lot of compliments on the work he did. And on top of it, he's a nice guy!

From the time they first came out and to the time they were finished installing it took them about 2 weeks. They were very polite and efficient. They really knew what they were doing. I had a 5% Angie's List discount.

They are very professional and have a beautiful product.

Overall very pleased. Accent was referred to me by the concrete contractor I used (JC Miller & Sons, whom I learned of through Angie's List) with high praise. Then checked the List and found Accent to be highly rated here as well. I put out to bid to two additional iron contractors. Both came in $200+ (10%+) higher than Accent. One of them told me it would be a 4 week lead time minimum. Accent was out within two weeks of my paying my deposit and did a phenomenal job. The place looks like new. Great value for the money.

Mike Stylski was a pleasure to work with. He explained the process and time line thoroughly. He had initially expressed doubt, that he could have the railing reinstalled by Halloween, but low and behold, there it appeared on October 31st, to our happy surprise. They also permanently affixed a flag pole holder in place, in the same spot we had it attached with twist ties. The new installation, is far more sturdy, than the old one had been.

Mike came out promptly to do the estimate. I provided him with a scale drawing of the railing design we wanted, and he assured us they could do it. Accent was the lowest bidder and proved that you get what you pay for. The railing they installed wasn't what we ordered. It was 44 inches high instead of 36, the handrail was flat rather than contoured, and it didn't slope down to the buttress. I called Mike, and after coming by, he agreed to redo the work. A week later, a second railing was installed which only corrected two of the three problems. In the process, one of the buttress capstones had been completely loosened. When told about these problems, Mike angrily insisted that the railing was right and denied his crew had damaged the capstone. I asked him to contact me when he was willing to compromise but haven't heard from him in weeks. We arranged to have the capstone professionally repaired. I will avoid this company in the future.

THIS IS A THIRD GENERATION BUSINESS. THEY'VE RESTORED LOTS OF IRON WORK IN THE TWIN CITIES. HE WILL DRIVE YOU AROUND THE METRO AREA TO SEE HIS WORK. GREAT JOB!

As of 2/17/06 the job still wasn't done & I called Accent Ornamental to ask why. I had paid good $$ for the 5034 Penn job & while I understood Mike was busy I felt Mike should make it a priority to get my job done. Especially since I had been told 3 times they were going to finish it. I guess Mike didn't like the fact that I complained & told me to take my business elsewhere. Mike gladly took my $3000 but then when I simply wanted him to complete the small job he had also contracted for, Mike told me they were too busy. I told Mike that I felt slighted & unimportant & didn't like that, especially when I had paid Accent what was to me, a significant amount of $$. Of course I had already paid Accent (and paid them in a timely manner mind you) so I had no recourse. The contract says, "All work to be completed in a workmanlike manner according to standard practices". To me, when you tell someone they are on your schedule 3 times but don't do the work, that is not standard practices.