Tidy Heidi's Cleaning Service

That was six weeks ago. Since that time, she has canceled on three separate occasions. I expressed my concern and was reassured that this was not typical and there should be no issues moving forward. Last night (Nov 4), I received a text stating she'd be there to clean at 7 am to begin. I texted her at 8 am to ask whether she was coming and received no response. At roughly 8:40 am, I texted her to inform her that I hired her to perform a service and that I'd like a response as to whether she was coming. I finally got a response stating that she had a hectic schedule and her customers understand that. I understand a hectic schedule, but I don't understand making promises to paying customers you can't keep. I restated that all I was seeking was a degree of communication to keep me informed. She suggested I find a different cleaning service, and now I'll pass that suggestion along in this review: find a different cleaning service. Heidi demonstrated consistently that she has poor time-management skills, poor customer-relation skills and little, if any, dedication to her customers and by extension, then, her company. I found Tidy Heidi to be inconsistent, unprofessional, wholly lacking in dedication and disinterested in customer satisfaction. I strenuously recommend AGAINST hiring this company.

My experience with this company went very well. I have been using their services since the beginning of April and I am still using their service. they use cleaning products that are not animal tested and are environmentally safe.

Heidi has been cleaning my home on a biweekly basis for the last few months and I am very pleased. She works hard and at a good pace, is very detail oriented and does a thorough job, and is a great communicator. We've worked together to create a plan of what I need done for the price and she works with me on the budget. She has high cleaning standards and leaves things sparkling. She's reliable and comes on time.