The Polishing Touch Inc

The Polishing Touch employees are excellent, punctual, and very responsive to any requests. I have employed them for over a year and a half.

The cleaning was done to a high standard..BUT The experience of scheduling, billing and customer care was very poor and because of this I would not recommend using the Polishing Touch. ***SUMMARY - If you wish to have a stress free experience, my opinion is not to use this company. If you are still considering it, please read through this lengthy review, to ensure you know what you could be in for and to make sure you don't fall into their bait and switch trap! I scheduled the initial deep clean with Rebecca, I gave her the square footage of the house and she told me how long she believed it would take to clean and then gave me a price for that. She gave me a dollars and cents amount after tax so that I could write a check and leave it with my wife who would be there on the day (my wife had cash to tip the cleaners themselves). Towards the end of the scheduled clean on that day I received a call from Rebecca to say that it was taking a lot longer than planned and was going to cost more, I was a bit surprised but when I called my wife she said that it had taken a long time clean all her glassware and decorative pieces. The final price was 38% higher than the quote but as Rebecca had not seen the house when scheduling the clean we agreed to pay. We sold our house and 5 weeks later we had the day of closing coming up and the buyer wished to do a walk through so I called Rebecca again to see if her team could come back and do a clean to get it ready for walk through. She told me that she couldn't guarantee it and that I would have to call her back on the Monday before the closing to see if they were free. I didn't really want to gamble on not having any cleaners available at short notice, so asked her the probability of being able to do it and she said 50/50. I decided that I would go with that and hope for the best. She called me a couple of days later and said they could do it, 4 or 5 days before the Monday she had originally said. I explained that our movers should be gone by that day but they may be there for a short time to finish the job. She said no problem, she had a photographic memory for houses and had been doing this 35 years, they could start in the attic and work their way down, it would take 4 hours and would cost $471.35 after tax. I agreed and told her I would leave a check with my wife. The night before the scheduled clean, Rebecca called me and said that they had booked another cleaning for the same time as mine and were going to come at 10am instead of 8am. I told her I didn't know if that worked for my wife so would have to check and call her back. She said 'well I am going on a walk, so just leave your decision on a voicemail' so I called her back 1 minute later and spoke with her answering machine...while she went on a walk. The next day she called me to say that the basement was unfinished so they wouldn't be cleaning down there and that her sister was going over to do a quality check. Her sister called me approx. 2.5 hours into the 4 hour clean to say she was outside. The next phone call I got from Rebecca was 4.5 hours after the scheduled clean. She said it had taken longer to clean the house than planned and that her sister had to help and that now the price was $700 - 48% more than agreed. (I don't know is she remembered that she had pulled this stunt last time too). I told her that I felt this was bait and switch and felt very uncomfortable about the whole situation and that I would not pay that. She then said she would go back to my wife and give her a new price but did not tell me what that was. I called my wife and she told me Rebecca was asking for $611 from her. In the end my wife offered them the check for $471.35 and a $50 cash tip for the cleaners and they left. Rebecca called me later and was very apologetic and asked was she could do next time to prevent this happening again. I told her that what she doing was unethical and at the very least if jobs became bigger they should inform the owner as soon as they know and not after the clean. I told her not to tell people she had been doing this for 35 years, has a photographic memory for houses and then give them a price based on that experience and knowledge of their house....then try to drastically overcharge them. She agreed with me and promised she would never do it again to another customer. Either this is a regular practice for her, to extort extra money from customers OR her cleaners are much slower than she realizes OR they didn't clean the house properly the first time OR her photographic memory and 35 years experience aren't much use for the cleaning business. I did appreciate the apology though and the cleaning is to a high standard.

Pretty good. The owner is very involved in the operation of the business. The staff are pleasant, professional and responsive to requests.

We've had a good experience with them. There are some issues with the scheduling.

The home I wanted cleaned is just beyond the usual ring of Twin Cities suburbs, and another leading Angie's List provider had already deemed it too far to go. Rebecca and I discussed the house and the distance, and in the end it was too far for her as well, but in the course of a couple conversations, she provided me with some great leads of alternative helpers, including some people to help me with the yard work that needed to be done before I could put the house on the market. On her recommendation, I hired those people, and was very impressed, and appreciative for the tip. I may still follow up on some of her other leads as well. So while in the end I didn't use the cleaning service, I was impressed by how helpful she was even when it was clear there was no cleaning job there for her company.

They are great. Show up when scheduled, clean good, have pretty good attention to details.

Rebecca, the owner, was excellent at communicating with me. She personally came to our home to give a estimate. Following our cleaning, she came to perform a quality control on the work performed. The cleaning quality was amazing!!!

The appointment started out a little rough. A manager had called the weekend before the date of service and confirmed an 8:30am start time. On the date of service, the owner called at the start time and indicated that the cleaners would arrive approximately 10am. According to the owner a "mix-up" had occurred. The owner pulled the two cleaners away from a job they had already started, and they arrived at our house about 9:30am. The two women who did the cleaning were very nice to talk to and answered various questions about different cleaning ideas throughout the house. Since our house goods had not yet arrived, there was minimal cleaning to do. All carpets throughout the house had been cleaned the day before, so there was no vacuuming to do. But we had the 3.5 bathrooms cleaned, laundry room cleaned, kitchen cabinets wiped down and an overall dusting. The two women left the areas they worked in looking great and we were pleased with them. Although we did not squabble over the price, I don't feel that $160.68 for the 1.5 hours was necessarily a very good deal considering how little actually had to be done in the house.

These women were did an awesome job. They arrived on time and thourougly cleaned our new property. They even gave us some suggestions on how to continue to maintain our new home. Have no reservations. They will do a great job.

Poor cleaning for 3 hours/2 gals at $289. Someone had to come back. The 1st team left things in LL bathroom cabinet until I asked them about not getting rid of the junk and then they did not clean the shelf after. The shower nor the bathtub (2 bathrooms) were not cleaned/sanitize, left an old piece of bath soap on the side of the bathtub, tall shelves in bathroom and I knew they did not clean all or the linen closet because they had nothing to stand on to reach them - The first team came WITHOUT a ladder or step stool for a move-incleaning. They did not pick up piece of capeting placed in the closet when they "scrubed" the floor - (when I picked it up there was a very dirty strip along the floor where the carpet ended). I have very high cielings with a sky light in living room. The gal had to rig up an extension for the feather duster and jump up and down to get rid of spider webs. Agency had someone come again - not much better BUT the soap was gone. How do I know they did not clean well - even the second time? I went to put shelving paper in the cabinets and when I got to the ones over the the microwave - well there was so much grease on the top of the microwave and cabinet fronts I could not believe it! By the way - I have not moved in yet and have not done any cooking or use of the kitchen appliances, so the grease was not mine! OH! And ther other cabinets were not cleaned inside or out very well either if at all because the inside corner ones were so dirty the contact paper would not stick until I cleaned the shelves. I know the blinds were not touched! OH! as far as other professional things go - when I arrived they were there (punctual - yes), one of the girls was looking through my landscaping rock for agates that she might be able to shine. Some people may not mind - I did because I collect rocks and it was a good thing my collection was not out there yet. I am wondering what cleaning materials they used and - just what did they do during that time.I should have paid mor attention. I read the othere reviews and am very surprised. They may be good at minimum everyday cleaning but not for detail move-in cleaning. I would never recommend them for any cleaning!

They are very attentive. The owner is on top of everything. They are reliable, do a good job.

Excellent work, and they have been working here for so long they have developed a team approach to our job. We have had the same housekeeper-team for a number of years, so they know what, and where, we need attention.

They have a reliable time where they show up every week. If there's ever a problem, Rebecca is usually the one who'd give us a call. If they've missed something or if we're not satisfied with something, we can give them feedback. They have envelopes where we put their checks and where we can also leave our feedback. Generally, we tell them to pay extra attention to something and they've been responsive with that.

They are very good. No complaints from their work.

They did a great job and we had the same crew most of the time. Over the years, they did a really great job with one or two exceptions -- but overall we were very happy. They ask that you provide the cleaning products (they give you a list of recommendations). Although some people might not like that, we appreciated that so we could use the more natural products our family prefers. We would love to have them back again at our new house -- but there is just one hitch -- Rebecca doesn't communicate by email or text. With two working professionals and a busy family playing voicemail tag is a pain.

They're delightful. I'm really happy with the work they do.

We are listing our house for sale and decided to have a cleaning service come in to do a deep clean prior to listing the house and having interior pictures taken. We have a ~4,000 sq ft house with 3 levels that we were looking to have cleaned and were looking to have some detailing work done as well on the interior of the windows, the woodwork, etc. The team came on a Monday morning and did a fantastic job - the house has never looked so good! I had underestimated how much time we would need the cleaners for, and the team was extremely flexible in contacting me to let me know that more time was needed and keeping me up to speed with their progress (it ended up being about 3 1/2-4 hours total that were needed). I really appreciated how flexible they were, staying an extra hour past the agreed upon time and making sure that the house truly was left in the best condition. I highly recommend this cleaning service as they were prompt, responsive, and extremely thorough!

We've been using this company for about 2 months or so now. I like that they provide an envelope for feedback and/or areas to clean to communicate with the crew. We've had a team of 2 people come in and they usually finish in 60-75 minutes. It's been a big stress reliever for us. We had a few hiccups at the beginning with scheduling because we hadn't decided how often we wanted them to clean but it all got worked out. I love that they have 2 coupons too!

The team of 2 ladies are very pleasant and efficient.

I used them Thursday and they cleaned my whole house; upstairs and downstairs. They stayed for about an hour and a half. Two cleaners came out and they are nice to deal with. They do a good job and I supply the cleaning supplies. They will be out every other week; sometimes they the scheduling falls with having them come out 3 times a month. I also like that they have a quality check. After the ladies come out to clean, they call to see if they can come out to check up on the cleaning that the ladies had done. I wished they had more payment options too; They only offer cash or check.

Polishing touch has been cleaning our house for almost a year and we are very satisfied with their work. Two people come each time and they spend about an hour cleaning. If there are special projects it takes a bit longer and we pay for the extra time. They work quickly and cheerfully. One thing that we really like is that the same team lead has come to our house every time they have been here. We appreciate this consistency. She is easy to communicate with and makes the process go very smoothly. If we need to change our schedule because of vacation the change is made willingly. We are very happy with Polishing Touch.

We've been using the company for quite some time, and everything always goes well. They arrive on time and do thorough cleanings.

they have a great crew and i have signed up to have regular service by them. i have been very impressed with the way the owner has set things up and she has been very responsive to my needs.

I found the "teams" to be inconsistent. One team was good, one was horribly bad. I had a "redo" three times. The owner's suggestion was for the house to be cleaned even more often. Why would I hire more sessions, when they couldn't get half of them correct? I was very disappointed. The initial interview went well as did the first cleaning. Then it went down hill after that. I'm sorry to say, I had to find another service.

The Polishing Touch came out and did a good job. I purchased the Big Deal promo with this company.