The Polishing Touch Inc

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

Owner Rebecca Hardwick has been in the industry for almost 40 years. She grew up in the Edina/ Hennepin County area. She hand-picks her incredible staff from the local area and has them professionally trained by her veteran trainer. All customers have Rebecca's home office number. The Polishing Touch is ready to take on your business as soon as you call- most times even if you need next day service. Please call or email soon to discuss rates! Award winning.

Business highlights

41 years of trusted experience
Women Owned & Operated

Services we offer

Housecleaning. Move in & move out cleaning. One time cleans. Apartment & condo cleaning. Cleaning of entire house . Make beds & change sheets. Wood Blinds

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Visa

Photos of past projects

Reviews

4.7197 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
9%
3
2%
2
4%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 126-150 of 197 reviews

Lisa Q.
03/2012
5.0
house cleaning
  + -1 more
I was in need of a house cleaning service on short notice. The Polishing Touch was quick to accommodate my needs, even though this was most likely a one time service. The crew that came to my house was professional, polite and did a great job. Their cleaning was followed up by an immediate inspection from another individual in their organization. I was very pleased with the level of cleaning and the relatively reasonable price. I would happily utilize this company again and/or refer them to friends and family.
Description of Work: General house cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Merry L.
01/2012
4.0
house cleaning
  + -1 more
I think their work is ok; not terrible, but not the best. Two people arrive for my appointments, and they work for about two hours. I do wish that they would work a little bit longer and find more to do. I may to renegotiate the price I’m charged in the near future.
Description of Work: I have them come by every two weeks.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from The Polishing Touch Inc
Thank you Member for the report. We will get a game plan together and change things to get your level of service up to the best we can be. Thank you, Rebecca Hardwick 952-892-7172

Charlotte F. B.
01/2012
5.0
house cleaning
  + -1 more
The crew showed up on time, and completed the work on time. Two people worked for about an hour and forty-five minutes. I thought they were very pleasant, and I do plan on working with them again in the future.
Description of Work: So far, I’ve worked with The Polishing Touch once.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from The Polishing Touch Inc
Thank you for the wonderful report. Rebecca hardwick 952-892-7172

David W.
12/2011
5.0
house cleaning, floor cleaning
  + 0 more
I’ve been using them for about three months now and I’m very pleased with them. I would certainly recommend them to someone else. They charge me bi-weekly about $200 for their services. They’re honest and they follow through. They just do a good job. They are very caring and very easy to work with.
Description of Work: I used The Polishing Touch. I last used their services in the middle of December 2011. They did the housecleaning. They did the normal housecleaning which included cleaning the floors, bathrooms and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from The Polishing Touch Inc
Thank you, member. We are so happy that you are happy with us! Thank you for your business! Rebecca Hardwick

Diane S.
11/2011
1.0
house cleaning
  + -1 more
I tried her for cleaning 3 times. Every time they came they were late. The coupon that is advertised indicates the second cleaning they were supposed to get 10 and 20 dollars off for suquential cleanings. The owner was very full of herself and arrogant bragging about how much she made and what car she drove. This company is overpriced and the quality of work is a C+. It is not the quality I would have expected from so called professionals.
Description of Work: She supposedly cleaning the house for 2 hours of work with my cleaning supplies.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$155

Response from The Polishing Touch Inc
I would like to start with how sorry I am that this member is so unhappy with us. I unfortunately had to stop cleaning this members house. This members house was a 2.50 house for two of our staff members to clean. The first time I told her it would take 3.0 she could only afford under 2.0. She told me she would keep it to 2.0 we were there for over 3.0 hours. The second time I told this member please keep it to under 2.0 we again went to 3.0.The third time I asked her again please keep it to under 2.0 we went to almost 3.0 hours again. I asked this member if she could pay us for the time we went over. She would not could not. I can respect a clients budget of course and my staff always works hard and trys to get as much work in as possible but we can not work for free! This member had a good relationship with us and I knew she would be upset with me when we could not continue our relationship and I am so deeply sorry. Thank you, Rebecca Hardwick owner. 952-892-7172

Matt B.
11/2011
5.0
house cleaning
  + -1 more
It went well. The person that I spoke to on the phone was very friendly and nice.
Description of Work: They did a routine clean for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Heather T.
10/2011
4.0
house cleaning
  + -1 more
It was hard to have a consistent team to always clean for me. I think that they were a little high in pricing. Their professionalism depended on whom you spoke with and dealt with. The cleaning wasn't always consistent because I had different people come out for the work. They were my first cleaning company and they elected to take me off their list on short notice supposedly because of their servicing area. I ended up going with another company that is comparable or maybe even a little better.
Description of Work: I have used The Polishing Touch for housecleaning services. I used them for about a year.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Richard H.
08/2011
5.0
house cleaning
  + -1 more
They do an overall good job. They are very professional. They come in and while they are friendly, they get the job done and leave. They are very reliable.
Description of Work: We use The Polishing Touch to clean our house weekly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Thomas L.
07/2011
5.0
house cleaning, floor cleaning
  + 0 more
I started to use the Polishing Touch as a one-time cleaning service after I had some construction done and needed a good cleaning. Once I found of quickly and expertly completed their work, I asked about ongoing service. Rebecca provided me with a list of options that best suited my needs and I have been happy ever since. Great value, great service and very friendly team to work with.
Description of Work: The team from The Polishing Touch completes basic cleaning for my 4 bedroom, 2 bathroom home on a bi-weekly basis. They clean all flooring, clean bathrooms, dust, vacuum, clean the entire kitchen including all surfaces. They do not clean windows or do any sort of exterior cleaning, such as sweeping decks or sidewalks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Sonya L.
07/2011
5.0
window cleaning
  + -1 more
Arrived at time scheduled. Went right to work taking down the screens to wash them. Windows were cleaned and they took pains to make sure every spot was cleaned. Worked together as a team and were very pleasant to have in the house.
Description of Work: Cleaned windows inside and out. Cleaned the screens so looked like new and did this out side.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$345

Linda R.
07/2011
5.0
house cleaning
  + -1 more
They do not do windows, clean out the oven or the inside of the fireplace - they do everything else and do a FANTASTIC Job!
Description of Work: House Cleaning and they are Great!!!! They always do a fantastic job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$91.05

Response from The Polishing Touch Inc
Hey, Member, We do windows now! Yeh! I'll call you. Thanks for the great report! We love Angies list. Rebecca Hardwick 952-892-7172

Mike S.
05/2011
4.0
house cleaning
  + -1 more
They are usually late, but a couple of times they showed up 45 minutes earlier. Otherwise, they are good.
Description of Work: I used the services of The Polishing Touch for window cleaning. I last used them six weeks ago.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$125

Response from The Polishing Touch Inc
Thanks, Member for the report. Member was on our house cleaning schedule and was a weekly client for a while. The confuseion was he was on two different teams instead of one team every week. Unless you are on at 8:00 a. m. the client ahead of you can sometimes change the arrival of the team. So, sorry we should have called you right away. Thank you, Rebecca

Joyce M.
05/2011
5.0
house cleaning
  + -1 more
The service was efficient and professional.
Description of Work: Services include vacuuming, dusting, two bathrooms, kitchen, living room, dining room, and bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Betsy D.
05/2011
5.0
house cleaning
  + -1 more
It was a move-in cleaning so it was a pretty thorough cleaning. There was nothing that I did not like. It was very very good service. I would use them again if I could afford to have them clean my house. They were very thorough. They did a really good job. They were very pleasant to work with. If there was something that I had a question on, they were right there to either fix the problem or answer any questions.
Description of Work: The Polishing Touch did a full house cleaning in October. It was a general housecleaning. It did not include the windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

STEPHANIE F.
04/2011
5.0
house cleaning
  + -1 more
They are terrific. I love them. They do a great job. They are always on time. The owner is terrific. He is real flexible if you need to change a schedule or something. It is just really a pleasure to deal with him.
Description of Work: I use The Polishing Touch. They come and clean my house every month. They were last here at the end of March. I pay them each month when they come. They do about 2-3 hours of housecleaning including everything from vacuuming to dusting and such kind of stuff. I have been using them for almost 4 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from The Polishing Touch Inc
Thanks Member, What a great review! I think the main reason I have stayed in this business for all of these years is the feeling I get when I can really help make someones life better. I'm so happy you are happy! Sincerely, Rebecca Hardwick 952-892-7172

Heather T.
04/2011
4.0
house cleaning
  + -1 more
They are responsive and concerned when I address them. They are about average.
Description of Work: We use The Polishing Touch. They clean our house for us on a bi-monthly basis.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from The Polishing Touch Inc
I am so sorry that the member does not think we are meeting all of her needs and we can not be an "A" for her. We will have to try harder to when a "A". I also have to say that there are some extenuating circumstances around this case. Thank you, Rebecca Hardwick

Karen W.
02/2011
5.0
house cleaning
  + -1 more
Christy and Kelly (my team from the Polishing Touch) made their second visit to my home last Friday. They are a delightful team, they fawned on The Dog (a requirement-:), and they are completely professional and efficient from end to end. It is a treat to have them in my home, and an even bigger treat to enjoy the wonderful results. I also took advantage of an Angie's List special, reducing my cost by $10. I recommend The Polishing Touch without hesitation. Karen Wermager
Description of Work: Cleaned my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from The Polishing Touch Inc
Thanks, Member I am so happy you are happy! We do have a great staff. Thanks, Rebecca Hardwick

TERRY C.
01/2011
5.0
house cleaning, window cleaning, floor cleaning
  + 1 more
They arrived right on time and ready to get to work right away. We did a quick tour of the house...they asked for any special things I wanted done. Were very careful not to knock down two plates I had on a high shelf when they were removing cobwebs. Robin, the supervisor, can pop in any time, although, these young ladies needed no supervision!!! Robin does check every job thoroughly and asks them to correct anything they messed. Cleaned windows, floors, louvered doors, (vaulted) ceilings as well as all fixtures and kitchen appliances, and MORE!!! This is an excellent service to call if you want really deep cleaning!!!
Description of Work: Two young ladies did an in depth cleaning of my home. An hour after they left, I was still marveling at the detail of their work - even the bedroom ceiling fixtures were polished!!! Can't speak to the cost because this was a Christmas gift from my wonderful daughter who lives in Pittsburgh who found them on Angie's List.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Polishing Touch Inc
We are so happy we could help you. Thank you for the feedback, please let us know if we can help in the future.

Audre S.
01/2011
3.0
house cleaning
  + -1 more
I was not satisfied with this company. I had them out 5 or 6 times. The first 2 times were excellent but after a few times the quality started to slack off.
Description of Work: They came out to clean my house.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0

$117

Response from The Polishing Touch Inc
I would like to start by saying how sorry we are you were not pleased with our service. I have built this company from one client and all of the clients we have are extremely important to me. I wish we could have had a chance to discuss this in person or through one of my phone calls. I met with the member's husband to go over the house and to give an estimate for the cleaning- since then I have not heard of any problems. I believe the member's wife has written the report and I have not heard from either member. When the service was canceled I reached out to find out where we fell short and have yet to receive a response. We know how difficult it can be to bring up something the member is not happy about but communication is the best way to resolve any issues. I have been cleaning homes for over 25 years and getting people to let you know it is OK to offer constructive feedback has been difficult but the clients who I have met face to face will say we take all concerns with grace and look at it as an opportunity to grow. When we start cleaning for a new customer, it is not uncommon for "HOT" buttons to come up. These are things that after you open the door you can not stand to see. At Polishing Touch, we find we can eliminate these "HOT" buttons once they have been communicated. I would still love an opportunity to find out where we went wrong and how we can help alleviate those concerns. Rebecca Hardwick 952-892-7172

Pete H.
11/2010
5.0
house cleaning
  + -1 more
Very good service and excellent results.
Description of Work: Full house cleaning (I'm on a monthly plan)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from The Polishing Touch Inc
Thanks for finding us on Angie's List, we are a big believers in Angie's List. Remember, if you refer someone to who purchases 2 cleanings, you will receive 50% off of a one time clean. Thanks again for the feedback.

JAN J.
10/2010
5.0
house cleaning
  + -1 more
They ran into a traffic problem and called me immeditately. They did an excellent job. The price was good and the person who set up the appointment on the phone was very professional.
Description of Work: They cleaned my house for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt R.
05/2010
5.0
house cleaning
  + -1 more
We have only had the Polishing Touch for a few months, but we are very impressed. Rebecca and her teams are all friendly and professional. Those women work like crazy at our house. It's amazing what they get done in 1.5 hours. We are so happy to have a nice clean place all the time. Also, they are great with our huge, geriatric dog. So far, so good!
Description of Work: We have the Polishing Touch come out every other week and clean our 4-bed, 3-bath house. The first clean was a bit more expensive, but since then it has been 133.99 each time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133.99

MARJORIE L.
04/2010
5.0
house cleaning
  + -1 more
She was very satisified and would give them all A's!
Description of Work: I gave my friend a gift certificate & they cleaned her home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Ann T.
02/2010
5.0
house cleaning
  + -1 more
It's absolutely a relief to have these women cleaning my house. My daughter set this cleaning up as a gift so I can only say that they do a very good job. If there's something in particular that I want done I just have to remember to tell them.
Description of Work: The Polishing Touch cleans my house (kitchen, living rrom, dining room, upsairs and hallway, one bedroom , three bathrooms and family room) every other week.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$123

Robin L.
12/2009
5.0
house cleaning
  + -1 more
Very Positive Experience! Looking forward to the crew continuing. Rebecca and Robin were very receptive to our needs and the crew was personable. My new crew is fantastic and am pleased that Rebecca found a way to keep my crew consistent. I have found them to be hard working and I am grateful for what they do for our busy family.
Description of Work: Housecleaning!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Contact information

14500 Burnhaven Dr Ste 196, Burnsville, MN 55306

http://www.thepolishingtouch.com

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Blind Cleaning,
Ceramic Tile

FAQ

The Polishing Touch Inc is currently rated 4.7 overall out of 5.
The Polishing Touch Inc accepts the following forms of payment: Check,Visa
Yes, The Polishing Touch Inc offers free project estimates.
Yes, The Polishing Touch Inc offers eco-friendly accreditations.
No, The Polishing Touch Inc does not offer a senior discount.
No, The Polishing Touch Inc does not offer emergency services.
No, The Polishing Touch Inc does not offer warranties.
The Polishing Touch Inc offers the following services: Housecleaning. Move in & move out cleaning. One time cleans. Apartment & condo cleaning. Cleaning of entire house . Make beds & change sheets. Wood Blinds

Contact information

14500 Burnhaven Dr Ste 196, Burnsville, MN 55306

http://www.thepolishingtouch.com