Renewal by Andersen of the Twin Cities

The contract for about $23000 this job was canceled due to the following issues: 1) We were extremely surprised when the representative demanded a 50% payment up front. We had never before pald up front for any contracted work Since there are no liens on our house it is evident that we have paid construction costs for work that has been done. We objected to this but the Andresen rep insisted that this was the only way Andersen did work. 2) The following day I did research on the Minnesota Attorney General's site and found recommendations that absolutely no money be paid until the work was completed and the site cleaned up prior to any payment, and that an amount of money should be retained for a year to assure that issues that developed over the year from the date of completion be addressed by the contractor. 3) I discussed the attorney general's recommendations with the Andersen Rep and he again reiterated that they did not do business in that manner, so I asked to speak with his manager. The manager also echo'd the Rep. 4) Following this discussion and within the time required by law where I could cancel the contract I did just that. Andersen returned my check. 5) A week later i received a flier in the mail containing a ."Renewal By Andersen" add in which they clearly denoted that at the time of the Andersen bid that they accepted "NO money down, NO payments, NO interest for one year" I have attached a picture of the flier that clearly shows this vow that was supposed to be made by Andersen. I was blown away. The Rep and the Rep's manager clearly and blatantly lied to me. I also started to think that if they would lie about something that is shown in print in an add that was probably sent to everyone in Eagan, that what's to say they weren't lying about other things? For instance, they touted a percentage off for each window. A percentage off what? The Rep never showed me a price list. I was obviously a fool for accepting his quotation of price as being indicative of the "Deal" that Andersen was offering. This was my fault for trusting the rep. I should have asked for more documentation. Anyway the question is, it is two bad actors at the Burnsville branch, or is this what all sales reps are taught? I cannot answer that question. I may try dealing with Andersen again but I : 1) Will use a different office for the work, I will not go out to Burnsville again. 2) I Will demand proof that any discount matches up with the book price before the quotation is made. 3) I will demand the "NO money down, NO payments, NO interest for one year," the promise that Andersen is making in the flier. I will also recommend that anyone dealing with Andersen, and in specific, the Andersen Burnsville location also ask for those five requirements. After my experience I would not count on them doing anything besides maximizing their own profitability. Unlike Shane Company, you should not assume that you have a friend at the Andersen Burnsville office. (Between you and me I don't think I would count on it at Shane either. :)

They were very professional. The installers did a fantastic job. We had a concern about one of the windows and they sent someone out and addressed the problem and fixed it right away.

Perfect - they were installed by HHC (team II) and they did an excellent job. Took the time to get it right, including repairing a mistake made by the original builder. The windows and doors are state of the art.

I think they have a fairly good product -not the best but good, but I ended up canceling the order as they gave me a very very high pressure sales pitch and insisted that we pay a $20,000 order that day or we couldn't get the "special price". I also found a couple of items in the order didn't match what was represented. The warranty on the patio door was only 5 years as it was regular Anderson vs. 20 years for the Renewal products. Bottom line a decent product but you shouldn't feel like you need to take a shower after dealing with their sales department.

unknown

.

unknown

unknown

unknown

.