Premier One Blinds

unknown

Overall complaint includes poor communication. Detailed informaiton includes: Dropped off blind for a blind repair - restringing / new mechanism. I will warn others that the buiness is based out of a house in a residential area. (I expected to be dropping off blind in a commercial area). When I dropped off blind, I was greeted by a couple who clearly don't know anything about the business or how to write up an order correctly. I had a special request to change the mechanism. The person who wrote up the order took my info and never relayed the change of mechanism info to the owner. After two weeks, I hadn't heard anything regarding timing. So, I called the owner and he said that it would be done after 2:00 that day. I told him I would be down to pick up the blind that afternoon. I went down and he informed me that the blind wasn't ready. Then I discussed the possibility of a new mechanism and he said he never received that info. We decided to change to a cordless mechanism because he had the parts and it could be done in a couple days. Not a big deal. After 4 days passed I called to see when it would be ready and the owner said that it was next up and it would be done by 2 pm today. I told him I would be there between 2:30 -3:00 that day. I arrived at 3:00 to find that the blind wasn't ready. He claimed that he told me it would be ready tomorrow. Again, I left without my blind. I would caution other using this company that the communcation is not good. Cutomer service, communication or timeliness isn't a priority. I will note, that after I clearly expressed disatisfaction regarding communication and timing, the owner repaired the blind that afternoon and had it delivered to my home.

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It took him a lot of work. He had to order parts. They didn't have them. They sent some parts and they were wrong. It took us about three months to do it. He was very persistent and got it done. He gave me a real good price. I was very happy. It is a triple window and it was very big. He had to take it down and he was here a lot. He came to the house and gave a free estimate. He didn't even charge me for coming to the house for the first estimate. He was honest, worked hard and was reasonable. His work was just great. He didn't do any damage and everything was fine. His responsiveness was very good. His punctuality was fine. Keith Hagfors is the owner. He seemed very trust worthy and that makes you feel better.