Performance Pool Spa

Terrible experience. Worst service received from any Minnesota company - and that goes for pre-purchase, in the store, and even after sale. Do not go to Performance Pool if you can avoid it. Here is what happened: We have an above-ground pool in Jordan, Minnesota, and were interested in buying a pool treatment system that would maintain water quality and sanitation, as well as limit algae growth. We confirmed with Performance that they carried the system we wanted before driving the 40 minutes there from Jordan. They assembled the components, and twice we asked "Is this all we will need?", to which they replied "Yes. That's all. You have everything you'll need." We got home to learn they had only sold us pool sanitizers and the like but had not even given us the necessary dispenser for everything - the key component - meaning we'd spent $200 for nothing and wasted our time with a 1hr and 20 minute roundtrip. We called them back, and after an exchange, they promised on Monday, July 3, that they would order what we in fact had needed in the first place, and that it would be in on Wednesday, July 5. They would call us on Wednesday, they said. We received no phone call on Wed, or on any other day from them. When we called them yesterday, Saturday, they had not even ordered the promised dispenser at all. In asking why they never called us, they claim to have ordered the wrong part as though that explained why they didn't bother even to tell us that. Totally non-responsive. We drove the 40 minutes back there again just yesterday to return everything, given the lack of customer service or concern. The treatment in the store at that time was even worse, if you could imagine. The salesperson(Ted) told us to "Just order it from Amazon", after expressing a high degree of indifference to the service we'd received and the time they had wasted. He could not have had a more sarcastic tone. The manager (Jack) was standing right there when the salesperson sarcastically told us to order from somewhere else, said nothing/did nothing, and neither one of them so much as offered to put in a re-order(not that we would have wanted it from them anyway). The final insult came when the salesperson swiped our credit card for the refund, and no kidding, literally tossed it over the counter at us. We felt this business surely has an owner who ought to care about this kind of dis-service, but for our part, we will never come there again and will never recommend them to anyone. Terrible performance. Terrible service