Kaufman Sheet Metal & Roofing Inc

They were excellent. I'd highly recommend them to anyone. They were very fair-priced. They do a good. They respond. They're very polite and professional. Kaufman work with GE Capital and they do all the application right there in front of you.

The service turned out fine. It was on budget and on time.

The service was wonderful. They were prompt, friendly and helpful. It was overall a very pleasurable experience.

The service was great. They do a terrific job. We had no problems at all. They are the best roof company in the city.

They are fantastic. If there was anything wrong with my roof I would have them out again. They are true professionals. They are very accommodating and provide rue customer service.

They were great. They were wiling to come back and troubleshoot the problem when it did not get fixed the first time. They were friendly and fixed the issue. I would use them again.

The worked turned out well. They also did some snow removal on the rest of the roof and they did not charge us for that. They were pretty quick and have no problems since.

The service turned out very well. We were very pleased with the service. They were on time and a first rate operation.

We have been happy with their service over the years. We have continued to use them.

We have had very good service with them. They always come back out if we had any concerns. They do very good work.

I had replaced a roof about a 1 year 1/2 of continuous problems with their refusal to come out. I have been trying to reach them several times with no call backs. I had to go to another company to get the roof repaired and had to turn it into my insurance company. Now my insurance company is going after theirs. Basically the issue was with the rubber layer. one workers dropped something to put a gash in the rubber portion of the shingle roof. Which caused a leak and Kaufman roofing would never come out to look for the leak. They denied that there could be a leak on the roof they replaced. with a detail inspection after a year of leakage, the gash was found by another company. The rotten wood was replaced and the roof was repaired by the new company. Tom Kaufman would not come out to look at the roof but refused to give me the name of his insurance company. He also stated they were not insured but I did found out they were. I would not recommend them to others. The company response leaves much to be desired as I made many calls to them which were not mentioned in their commentary. Many of my calls, later on, to the office were transferred to Tom?s voice mail and were never returned. A portion of the roof was not done in shingles, but in rubber which became the problem. Also I paid extra for many more layers of Ice and Water Shield far beyond the code requirement. It is this area that leaked into an interior 2nd floor wall, then into an interior window, then down the wall to the 1st floor and ceiling damaging parts of 2 floors. Initially, Tom said it was the ice dam, then the excuse was the misuse of heat cables, and later in the summertime, his excuse for the leak was condensation. This shows he was called multiple times over a period of time but always blamed something else, and this was while he looked at the roof from the ground, and while the true cause was from the puncture his men made during the installation of the rubber portion of the roof that was not shingled. Sad, but it took short of 2 years of complaining, then another roofer actually went on the roof and found the gash. Since that repair, along with the needed repair of the rotted wood, the roof no longer leaks. Separately, another example of sloppy work, was the covering over of an attic roof vent. One of the calls earlier on to Tom Kaufman was to tell him that one of the vents installed in the roof that I could see in the attic was covered with felt, and that his team forgot to uncover at least one of the vents I could see ? who knows how many others are non functional? He would not believe it at first, but finally came out to see it and was amazed. Towards the end Tom would no longer accept or return calls to me and I finally did reach his father, Bob. I called because of the need to contact his insurance company which Tom said his company had none. When pushed, Bob finally admitted they did have insurance and this is being submitted to them. I do have pictures of the covered vent, the area of the puncture with close ups and sloppiness during the progress of the work with nails strewn all about my yard and in the plants that I had to stand and push them into cleaning up.

They did an excellent job. The company that made the shingles (GAF Shingles) even came out to inspect the work and make sure it was done properly. They did an excellent job and they were $100 cheaper then the two closest estimates from competitors.

I told them specifically to call before coming out, because I wanted to make sure I was around when they arrived. They never did. The Kaufmen company SUBCONTRACTS, so you never really know what kind of service you are going to get until its done. The truly sad part is I went with them because they are a neighborhood favorite, because their office is in the neighborhood. However, they do not inspect the work of the subcontractors and, while the subcontractors were removing my old balcony rooftop, some debris must have fallen against the house and punctured my steel siding. I had a golf-ball sized hole in my siding. It took several phone calls, including saying I would not pay the invoice until it was repaired, for them to actually take notice and send an actual kaufmen representative out. When he saw it, they were good about repairing it (even though they could not find siding that matched the texture exactly). When I contracted them to do the ridge vent, again they did not call and merely showed up, leaving trim along my roof unsecured and poking out away from the house. To this day the trim is at the peak of my house, still poking out like an antenna. By this time I simply chalked it up as a neighborhood family company thinking they can ride on the reputation of the name while skating thru with poor quality work. I will never use them again.

They were fantastic. I would recommend anyone to do business with them.

Badly, as described above. The roof is on and has not failed in the six months it's been up, so that's good, but the customer service and follow up was bad.

They are the best roofers in the town. It is a longtime company in the neighborhood. It is a very good company. I used them on a big job. A friend of mine has just used them on a job. I have recommended them to several people.

They were very professional. They did leave a little bit of a mess so they could have done a little better with cleanup, but they were easy to deal with.

They came and did the whole thing in 1-2 days. They got us in very quickly. They worked long and hard and did a beautiful job. It was a great experience.

He is so accommodation. He was prompt on coming and giving me a quote. They took over a month to come out and do the job. I was happy with my new gutters.

Professional from start to finish. No surprises. Sales end was honest and very informative. Installers were very good in analyzing the shortcomings in our original roof construction and explaining why we had the issues that required our roof replacement. Great cleanup. Overall minimal interference with the coming and going of the residents.

This work was done in conjunction (although hired separately) with a general contractor in repairing damage from ice damming the previous winter. Scheduling was the primary deficiency. This company was the second recommendation of the general contractor and the initial meeting was with both Dick Kaufman and the general contractor project manager in May. The quote was timely and I was to be called when a start date was set. However, weeks went by without any contact from the company. I finally called them in early July to follow up as I had not had any contact since my deposit check was cashed. The phone receptioninst initially "couldn't find me in their system." It took some time for them to find my job as it was filed under the contractor. I will concede that it was a busy season due to weather and that the initial contact was via the general contractor, however, the general contractor was not contacted about scheduling the work either. I finally was able to speak with the person in charge of scheduling jobs, Grant, who gave me a start date of the "first week in August." I voiced my concern in ensuring the job be done prior to our impending due date for our first baby in September. The August date came and went again without any follow up communication. I again called them and they were open with their being behind schedule. They finally arrived the first week in September, a full two months after the completion of interior work (almost three months after the deposit was paid)--the day we came home from the hospital. After waiting for months to finally get this job done, I did not want to send them away. I included in the initial quote a signed and initialed addendum/request to "inspect and make any needed repair to gutters." When the two-man crew arrived, I pointed out an area of leakage in the gutter above the bay and he stated he would patch it. This did not happen and I ended up patching the area myself after the completion of the job. After the work was done, the clean up was minimal. I found many pieces of plastic packaging, loose screws, nails, and wiring fasteners in the gutters and in the landscaping when I did my fall cleanup/gutter cleaning. They also left a box of additional parts (that I later found out were left for the electrician to finish the connection), but no explanation or communication. They just left. In summary, the work was completed per the specifications of the quote/contract with the exception of the addendum gutter repair. However, due to the problems scheduling, lack of communication/professionalism, and sloppy cleanup, I would not to recommend this company to others.

Crews were prompt and courteous; courteous enough that even teenage son took note of it. Friendly evaluation and estimation process; some assistance with providing info needed to file claim on damaged roof. good explanation of choices; friendly office and support staff. Very professional overall, Site clean up was great; work was done much faster than expected.

Overall, my experience with them was good. I would use them again in the future if necessary.

To all appearances, the crew was very fast and efficient in completing the project. Protection of the premises was maintained throughout and clean-up was performed promptly and thoroughly.

Tom Kaufman came out on August 15th to give us an estimate on replacing our current roof. He was extremely thorough in my opinion. He spent a good hour on the roof which has several gables and a steep pitch. After an hour he stated that he was going to get an Eagle View Report to give us a more accurate estimate of the project. Unfortunately, his estimate was $1,000.00 over the roofing company we eventually hired. When you are spending over $17,000.00 on a new roof that is something we had to consider seriously in this economy. In the future I would contact this company again. The only thing that seperated them from the contractor we hired was price.