Genz-Ryan Plumbing Heating & Air Conditioning

Very smooth transition....

No issues or concerns.

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Professional and thorough service.

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Fine. They always do a good job.

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We waited 15-20 minutes in the company office for a representative to talk with. They did not seem interested in providing any service to walk in customers so we left. The receptionist was left in an awkward position trying to apologize for the inept sales staff.

VERY PROMPT AND POLITE...WOULD HIRE AGAIN.

I PREVIOUSLY HAD VERY GOOD EXPERIENCE WITH THIS COMPANY. IN THE LAST TWO WEEKS, I HAVE EXPERIENCED CUSTOMER SERVICE ISSUES. FIRST, I CALLED ABOUT A KITCHEN FAUCET REPAIR--THEY WOULD NOT REPAIR IT, BUT ONLY OFFERED TO HAVE ME BUY A NEW FAUCET FROM THEM AND HAVE THEM INSTALL. SECOND, I HAD A SUMP PUMP SPRING A HUGE LEAK. GENZ-RYAN HAD INSTALLED THE PUMP IN 2002. THEY WOULD NOT COME OUT WITHOUT A CREDIT CARD CONFIRMATION, PLUS THEY QUOTED ME A FEE ALMOST $40 GREATER THAN ANOTHER ANGIE'S LIST PROVIDER. NEEDLESS TO SAY, THEY HAVE NOT BEEN HELPFUL ON TWO OCCASIONS WHEN I NEEDED THEM, PLUS THEY WERE NOT WILLING TO COME OUT AND CHECK THEIR OWN WORKMANSHIP.

WHILE DOING SOME DIY WIRING, I PUT A NAIL THROUGH THE GAS LINE TO MY RANGE. I CALLED GENZ RYAN BASED ON A RECOMMENDATION BY THE MINNEGASCO REP WHO CAME TO MY HOUSE. IT WAS 4:30 AND I HAD TO LEAVE A PHONE MESSAGE. I HAD BEEN ABLE TO SHUT OFF THIS GAS LINE SEPARATELY FROM THE MAIN, SO IT WASN'T AN EMERGENCY, JUST AN INCONVENIENCE. THEY RETURNED MY CALL IN 15 MINUTES AND SENT A TECHNICIAN, RON W. EARLY THE NEXT MORNING. RON FIXED THE PROBLEM QUICKLY, AND NEATLY AND I WAS BACK IN BUSINESS. VERY QUICK RESPONSE, HELPFUL AND PROFESSIONAL. I WILL CALL THEM AGAIN FOR SURE.

THEY WERE EASY TO WORK WITH AND DID VERY NICE WORK.

THIS COMPANY HAS A KNOWLEDGEABLE SALES STAFF THAT IS NOT ON COMMISSION. THEY DID NOT TRY TO SELL ME THINGS LIKE DUCT CLEANING, WHICH I DID NOT WANT. PRICE WAS GOOD. EASY TO WORK WITH. NEW OUTSIDE UNIT WAS SLIGHTLY DENTED IN STORAGE AND AFTER SHOWING IT TO ME, WAS QUICKLY REPLACED. THEY RECOMMENDED RETAINING THE EXISTING ZONING SYSTEM AND REPAIRED IT. AFTER JOB AND PAYMENT WAS COMPLETED, I NOTICED ONE SMALL MISTAKE, AND WHEN I CALLED, THEY CAME THE SAME DAY TO FIX IT.

THE GUY WHO CAME TO DO THE ESTIMATE WAS NICE ENOUGH, BUT WE HEARD FROM FRIENDS THAT DESPITE THEIR WARRANTY OFFER, THEY ARE HARD TO GET A HOLD OF TO PROVIDE SERVICE.

I WOULD CAUTION ANYONE FROM USING THEIR SERVICES. FOR A LARGE CONTRACTOR, I EXPECTED BETTER.

THIS IS THE SECOND PLUMBING PROJECT THAT I HAVE DONE WITH GENZ-RYAN. THEY HAVE BEEN VERY EFFICIENT WITH THEIR WORK AND HAVE PROVIDED HIGH QUALITY PRODUCT INSTALLATIONS. THEY HAVE EVEN FOUND WAYS TO SAVE ME MONEY THAT I WOULD HAVE OTHERWISE BEEN UNAWARE OF.