Genz-Ryan Plumbing Heating & Air Conditioning

They were quick, efficient, friendly, and professional.

The provider was prompt, courteous and thorough. He was able to remove some egg stain from over a year ago. Overall the house looks much better even though it is old aluminum siding. I couldn't be happier with the job they did.

They do very good work but they are extremely expensive and they always try to up-sell you a lot more. They tried to up sell us with the coolant; they gave us what they called a Band-Aid, which was $400 for one shot. They wanted to sell us something that was for $3500 and I was like really? I could buy a whole new system for that! They are on the expensive side. They come out whenever we call, they are usually very prompt, the people are very knowledgeable and they get the job done but their price is way too high.

The sales cycle was outstanding in that they had clear expertise in how all these things work. We were looking at other types of products like geothermal and they had great knowledge of that and helped us calculate the return on investment. At the end of the day, the products they offered were superior to that in a number of ways. Their service was excellent. They had some problems during the installation and the owner was right out to help make sure everything went smoothly and they got everything done perfectly. Everything was clean and neat and they did a great job. They're another very, very good company. The system provides a constant circulation so our house is even more comfortable and even more evenly heated and air conditioned. So the products they offer are great and their knowledge and the installers are really very good.

They were nice. They were also on-time. It was easy to schedule the appointment. I was just not happy with the thermostat.

the plumber was very helpful and professional It was of course an after hours call and I was very thankful that they had someone to send at such a late hour and also did not want to be without water all weekend. HE came back later to replace an additional part.

When we moved in we had them do some work and we were happy with what they did and so we've been going back to them. And last year we signed the service contract. Now we get yearly inspections of our furnace and our air-conditioner. We also get special considerations during emergencies. It's a $20 a month contract. I would recommend them.

The plumber that did the service call was extremely knowledgeable and honest. I was expecting to have to replace much more than just the on/off valve in the shower handle. He inspected the rest of the shower connects and said everything else was fine.

They fixed the problem. It was some sort of relay malfunction. I thought they were very expensive. It seemed to me to be a steep price for a part. I also wanted them to do a tune up on it, but he was trying to sell me a maintenance program. I didn't want any part of that whatsoever. I just wanted them to tune it up and check to make sure there was enough fluid in it and so forth. My wife was the one that was over at my son's house during the repair, but I don't think it would have been done any differently if I had been there. I don't think I would use them again. The price was the biggest problem that I had with them. They fixed the problem, but it was just expensive. They came out fairly quickly; about a day or 2 after I called them. They did show up right when they said they would. My wife said that they were treating her like she didn't know what she was doing and that they were trying to up sell her. I was not happy with that.

My experience with Genz-Ryan Plumbing, Heating, and Air Conditioning was good. He told us the rating for the efficiency of the furnace and it was still running at a pretty high efficiency. We mainly brought them out, because the furnace was old and we wanted to see how it was doing. When the furnace wouldn't start again we called them back. They cleaned up messes. They were good.

My water heater went out and I need to get it fix. The service tech came out and told me that my pilot light needed to be re lite. He had to clean out the bottom of the heater before he could get the light re lite. The tech made it look so east to where if it happened again, I'm pretty sure that I can do it my self next time.

The technician was extremely knowledgeable and advised that the person that installed the new thermostat did not attach a specific wire so that the air conditioning would work. It took less than 1/2 nhour and the cost was $300.00.

I was able to arrange two days in advance the service appointment to meet my schedule. A 2 hour time window was offered. The technician arrived near the end of the time window which was fine since I was at home all day anyway. The technician was professionally dressed, arrived in a company truck, and identified himself before coming into the house. He removed his shoes before entering the house and went right to work on the furnance. The tech was polite, courteous, and patient and thorough in answering all my quesitons. All cover panels were replaced and the furnance area left as he had found it. A digital copy of the service call was emailed to me before the tech left. The visit lasted about 30 minutes.

They were punctual and professional. They did the service without any problems. I did have a small issue but they resolved it quickly.

They arrived on site to give me an annual plumbing inspection which I had scheduled. After entering and inspecting all plumbing lines and appliances they advised me that I needed some work done. They then proceeded to go out into their van to develop an estimate. During the 45 minutes that they were in their van, I went on-line and priced the items and parts that they advised that I needed replace and discovered I could purchase all necessary parts they recommended for less than $60.00 retail at any of several home supply/hardware stores. They had offered to replace those parts for $911.00. The water heater anode replacement was a 15 minute job. The valve replacement was a 30 minute desolder/solder job. There was nothing wrong with the sink drain which has and continues to work perfectly. The told me that for $3,500.00 they would do all of the above and replace my toilet with a comfort height toilet and offer a four year warranty on their work. I find their pricing to be outrageously high for the time and effort required. Needless to say, I did not take their offer and did the work myself for $85.00 and 45 minutes of effort. I will install a comfort height toilet myself and can purchase a very good one along with a seal for less than $500.00. That would be a total investment of less than $585.00 and an hour or so of my time versus the $3,500.00 that they offered for the same work. It's hard to imagine how they would justify $3,000.00 of plumber time for that work. To add insult to injury, they failed to relight the water heater when they left.

I bought a Groupon for a furnace tune-up. The inspector informed me, soon after arriving, that we had a serious problem with our furnace - there were multiple cracks in the carbon monoxide containment chambers. He then said, for liability and safety purposes, that he had to disconnect our furnace from the gas. So, here I was, noon on a Thursday in February with three small children at home, with no heat. That definitely made me feel pressured (not that that's the fault of Genz-Ryan (GR) - but that was the reality of the situation.) The technician then offered me multiple choices for fixes, ranging from "band-aid" (minimal work to make it functional) to "platinum" (fixing everything should be fixed) - for about $2000-$4600 - but that was just repairs. My other option, which I suggested, was a new furnace...but the technician would not even discuss the price with me unless all "decision-makers" are there. I understand that he wanted my husband to be there to help make the decision, but he was at work and couldn't come home right then. For obvious reasons, I needed to make a quick decision and I just wanted a price to run by my husband on the phone so that I could get things going and be done with the whole ordeal. It was very frustrating to me. I didn't want to fix a 25-year old furnace for the same price I figured I could get a new one. I liked the technician a lot - he seemed knowledgeable, experienced, and friendly, but I was NOT happy that I couldn't even get a "ballpark" figure for a furnace from him. Nevertheless, I called my husband to see what to do but he didn't know what to choose without a replacement price to compare to either. He reminded me that we have a home warranty and suggested that I tell that tech about that to see if that made a difference. The tech and the gal in the GR office both informed me that GR will not work with home warranty companies because they can be difficult to get paid from. I called the home warranty company and they said that I could pay for a furnace and that they would reimburse me up to $700. So, I still would have done the work with GR since I liked the technician and I'm confident that they do good work. But since I couldn't get an answer and needed to move quickly, I let the home warranty people send out their own company who was able to replace the whole thing for about $4000 (part of which was reimbursed by the home warranty company). The GR tech was right - the cracks in my CO chambers were real and that is a serious problem. I'm sure GR would have done a fine job installing a furnace or doing repairs. That said, I felt that the "repair" prices were VERY expensive and frankly, not a good choice given the age of our furnace, and I was frustrated that I was the one who had to suggest a new furnace and that I could not get a price on a new install from them on the spot.

My furnace broke down on a Saturday and I called for emergency service. The person that answered the phone was rude and sarcastic. More importantly, they were not able to provide service the same day. They scheduled me for the following day (Sunday) and I was told it would be at anytime even possibly the evening. They did say they would call 30 minutes before but that was not helpful for me as I intended to stay with family that lived an hour away until my furnace was repaired. Although I called for "emergency" service they were unable to provide prompt service or any time frame of when they could service my furnace the following day. Despite the wait, the weekend charge was still going to be $199 plus the cost of whatever service/repairs were needed. I decided to go with a different provider that was cheaper and able to provide same day service because, at that point, with Genz Ryan, I could have just scheduled a weekday appointment and saved myself the $199 weekend service call fee. I hope their work is better than their customer service.

The work went very well. It started with a phone call before the 2 men arrived, They laided down protective runners on the floors and set to work removing the old furnace. The 2 men worked very well together, each doing their part of the installation. As the day progressed other men came and worked on getting thru our brick outside wall, one hole for exhaust and one for air return to the furnace and a third hole for fresh air into the utility room and one electrican for connecting the heat pump and electrical work together. I was very pleased with the installers. They worked hard and long(12 hrs)

We purchased a promotional voucher for an air conditioning "tune up", but felt like we paid $29 for a sales call. The representative spent a few minutes looking at the air conditioning unit outside, said it was in bad shape and then showed a list of options, with the cheapest band-aid being just under $700 and the most expensive being over $2,000. The rep was honest with me and stated we were probably better off getting a new air conditioner which I appreciated. However, based on his explanation of what a "tune up" normally involves, it didn't seem like it would be worth the stated value of $189 (or the promotional value of $29) even if our air conditioner was in better shape. The rep also looked at our furnace and said that we had a cracked heat exchanger and that we should not use the furnace and would need to replace it before winter. He offered to set up an appointment for a comfort consultant to come to our home. I contacted our gas company that same day as we have a furnace repair plan through them and they treated it as an emergency situation due to possible carbon monoxide, sending a crew out immediately to look at the furnace (even though it wasn't being used at the time). After inspecting, they stated that they did not see any cracks and the furnace was fine to use. It is possible that the Genz Ryan rep saw something that the gas company rep didn't, but I couldn't help but wonder if this was all a part of the sales pitch.

Visit went very well. Service man was very knowledgeable and answered all of my questions regarding AC performance. During the visit he identified a couple of electrical components that should be replaced as a preventative measure due to years of corrosion and pest infestation. He pulled out his "flat rate" book and offered 3 or 4 options starting from a "bandaid" $300 fix to a "gold" fix that was over $1000. He did not try to pressure sell me on any option. I declined his offers and went on the internet, spent $40 on the same parts, and completed the install myself in less than 10 minutes. Watch out for the "flat rate" book.

I was pleased with their response time regarding answering questions, contacting the correct person to talk with to get info. The salesman was nice and has since retired. Unfortunately, I was promised a base for the furnace (which I was told by salesman that I had plenty of room to install) to sit on and create more airflow which would help the furnace work more efficiently. Once the tech got here he said with the new Coleman's they are taller and the base would not fit unless he reconfigured the entire duct system. Needless to say, I did not get the promised "added bonus". The technician was very nice and helpful and took time to explain all my questions. The furnace is working well at this point. I am waiting to see the potential lower gas bill this winter.

I purchased a voucher from Groupon to get the water heater checked and drained. He arrived on time. He drained the water heater and checked it out. He suggested I replace the inside pipe because it had started to deteriorate. We agreed on the price but as hard as he tried, he couldn't get the pipe out as the factory had twisted the bolt too tightly. He was very knowledgeable and very polite. I will call Genz-Ryan with my future plumbing needs.

Their technicians don't seem to know a thing about hvac!

I've used GR since they installed my HVAC when I built my house in 2007. While the servicemen are very responsive, knowledgeable and professional and easy to talk to, I have had more HVAC issues that I I think I should have with a new system. A few examples: they never installed the water softener I purchased (until I noticed and called them about it), and they messed up the wiring in the humidifier, and it wasn't working (until I noticed it was really dry in the house that winter and called them). The first few years I had to call them multiple times each year to fix something. They always came out and fixed it right away, which was appreciated (covered under warranty), but again, I don't feel like I should have had that many issues. Thus while I would use them again for any service or repairs, if I was building a new house, I would likely go with another HVAC company to install everything.

The tech showed up on time and was professional. The first thing he wanted to do was connect his gauges to the service valve to test the freon level. When he attempted to remove the cap from the access, the freon started to leak out. He said he couldn't check it and was concerned all the freon would leak out and that the whole valve would need to be replaced at about $1200 and he wasn't sure if the part was even available. I would need to think about this as the A/C was working a little. Should I replace the A/C and possibly the furnace as they are ~12 years old. I started setting up appointments for bids on new systems. I asked one of these other companies, Hoffman, to give me a bid on the repair. They sent out a person within the hour and he replaced a $2.50 valve inside the service valve and added 1 lb of freon. No expensive repair and no new A/C replacement. Genz-Ryan nees to make sure their techs are more thorough before they jump to the conclusion of an expensive repair. At least my A/C was working a little so I had time to think and consider my options. I was disappointed in Genz-Ryan as I grew up in the area and wanted to work with the local company.