Ferguson Bath & Kitchen Gallery

I would never use again! The first impression was good; the floor salesman was helpful and professional but it went downhill immediately. He didn't get the order written up for our contractor even after repeated requests. He must have forgotten part of the order as when supplies came in there were errors; major kitchen faucet was wrong and one faucet was left off order. His mistake without question as we ordered the faucet he said he had in his home and highly recommended. Unnecessary plumber delays and trips back to store resulted. When I returned four surplus items for credit at the end of remodel, only two were credited and I had to return to store or would have been out several hundred dollars. Attention to detail was terrible!! Recently called manager to report and while he was polite and said "we're sorry", that was it. I didn't get the sense anyone cared. If there is a next time I will surely use another supplier. The motto, "You can buy better but you can't pay more." applies.

Tell us the story from start to finish (10,000 character limit): I would never use again! The first impression was good; the floor salesman was helpful and professional but it went downhill immediately. He didn't get the order written up for our contractor even after repeated requests. He must have forgotten part of the order as when supplies came in there were errors; major kitchen faucet was wrong and one faucet was left off order. His mistake without question as we ordered the faucet he said he had in his home and highly recommended. Unnecessary plumber delays and trips back to store resulted. When I returned four surplus items for credit at the end of remodel, only two were credited and I had to return to store or would have been out several hundred dollars. Attention to detail was terrible!! Recently called manager to report and while he was polite and said "we're sorry", that was it. I didn't get the sense anyone cared. If there is a next time I will surely use another supplier. The motto, "You can buy better but you can't pay more." applies.