D C Annis Sewer Inc

Performance was flawless.

Fast, efficient, and timely

On a Saturday morning (June 28, 2008), I noticed the floor drain in our laundry room was backed up. I called DC Annis and the technician (Aaron) came to our home around 1 p.m. By 2:30 p.m. the work was completed. Aaron explained what he was going to do to inspect the main line (ran an auger out 100 feet) and floor drain. I explained that I had cleaned the lower level shower drain because I thought that might be the cause of the floor drain backup. I liked the fact that helpful tips were offered to assist in keeping lowere level sink drains clean (e.g. apply a lint filter to the hose connected to the washing machine). The area near the main line was prepped and the area kept clean.

I thought that they did a great job with this project. We hire them about every two years to clean that out, and they do a great job. They get the job done quickly. They clean up after themselves very well.

D.C. Annis was recommended by our Realtor, Brian Severts who I rely on. They called ahead of time to confirm the appointment, called a half hour before the technician arrived and did an excellent job, explaining everything to me along the way. I would recommend them. Excellent price also.

Company responded within two hours to my S.O.S. on Christmas eve. I had an unknown problem causing sewer water to come up a toilet and shower drain, with company on their way. Technician was pleasant, and professional.

The second day in our new house, the basement toilet, shower and the floor drain all backed up. Contacted DC Annis and Jeff arrived the same day. Jeff was unable to get a 6" blade through the main line. He was able to get the water draining using a smaller blade. Jeff felt we might have a broken pipe and suggested we should camera the line, although he was not equipped to do so. We decided to go ahead and camera the line. Jordan came out and sent the camera through. I'm sure I drove him nuts looking over his shoulder at the screen, asking questions the whole time. Jordan never looked annoyed and patiently explained everything. Jordan found the cause of the back up was due to a large root ball-not an offset. Jordan was able to get the 6" blade through using the camera to see his progress and how he needed to maneuver the snake to completely clear the line. Jordan gave me a 1 year warranty on the main line. Jordan was very professional and cleaned everything up.

I've been using them for quite a few years now because they do an excellent job. They responded quickly, came out and got the work done, and the sewer line is much cleaner now. I'd use them again and recommend them to others.

ONE WEEK FOLLOWING PREVENTATIVE CLEANING, MAIN SEWER LINE BACKED UP INTO HOUSE AND ONTO NEW CARPET. CALLED REGARDING BACK UP, WAS FIRST TOLD BY ONE OF THE OWNERS IT WAS LIKELY NOT THE MAIN SEWER LINE, & THERE WOULD BE EXTRA CHARGES IF THEY CAME OUT. THEY WERE UNYIELDING & DIFFICULT, THE CONVERSATION ESCALATED AND THEY DID NOT COME OUT. SEWER BACKED UP THANKSGIVING (NEXT MORNING) AND CALLED ONE MORE TIME, THEY REFUSED TO COME OUT. CALLED ANOTHER COMPANY THAT CAME OUT AND CHARGED $423.00 (HOLIDAY RATE) FOR RE-CLEANING MAIN SEWER LINE, PULLING UP LARGE BALL OF ROOTS FROM THE SAME LINE THAT D.C. ANNIS HAD "CLEANED." THIS COMPANY CONFIRMED ACTUAL LENGTH OF MAIN SEWER LINE TO BE 80'. D.C. ANNIS HAS NOT RESPONDED TO WRITTEN COMPLAINT.

The company gave us an accurate 3 hour window for the same day, arrived promptly and carried out work well. All prices were explained as the work was done.

Very pleasant, cleaned up after himself, arrived on time, very polite and did a good job. Price I felt was a bit high for the time it took, but that is their pricing.

DC ANNIS CAME OUT TO CLEAN THE LINE AND WE WERE TOLD THAT THE TECHNICIAN COULD NOT GET THROUGH THE DRAIN BECAUSE OF SAND IN THE LINE...WHICH MEANT WE HAD A BROKEN LINE. WE REQUESTED A 2ND OPINION BECAUSE THE TECHNICIAN TOLD US IT WOULD COST UP TO $15,000 TO REPLACE THE SEWER LINE. SECOND TECHNICIAN CAME OUT AND GOT THROUGH WITH A LARGER BLADE, HOWEVER, HE ALSO CHARGED US A SECOND TIME BECAUSE WE WERE NOT COVERED UNDER A WARRANTY SINCE THEY DID NOT GET THROUGH THE FIRST TIME! 2 DAYS LATER, THE DRAIN BACKED UP AGAIN AND WE CALLED DC ANNIS. WE WERE TOLD THAT WE WOULD HAVE TO PAY AGAIN AND SINCE IT WAS A SUNDAY WE WOULD BE CHARGED THE HIGHER RATE. WE DID NOT HAVE THEM COME BACK OUT BUT WENT WITH ANOTHER COMPANY. WE SPOKE WITH THE OWNER TO TRY AND GET A REFUND FOR THE SECOND CLEANING BUT HE REFUSED.

HAVE USED COMPANY IN PAST FOR MAIN LINE CLEANING. I CALLED THEM WHEN THE FLOOR DRAIN IN MY LAUNDRY ROOM WAS BACKING UP. THEY CAME OUT SAME DAY AND SAID THE FLOOR DRAIN WAS CLOGGED AND NEEDED TO BE CLEANED. HE CHECKED THE MAIN LINE AND SAID THAT IT HAD SOME BLOCKAGE ALSO. I WAS 11 MONTHS AND L WEEK INTO THE 1-YR WARRANTY ON THE MAIN LINE SO HE CLEANED THAT AT NO CHARGE. HE COULD HAVE JUST CLEANED THE FLOOR DRAIN AND SOLVED MY IMMEDIATE PROBLEM. I PROBABLY WOULD HAVE BEEN CALLING BACK IN A COUPLE OF MONTHS FOR THE MAIN LINE WHICH BY THAT TIME WOULD BE OUT OF WARRANTY. THIS SAVED ME $128! PLUMBER WAS PROFESSIONAL AND VERY CLEAN. HE HAD HIS OWN TARP AND COVERED THE WORK AREA COMPLETELY. I WAS VERY HAPPY WITH ALL ASPECTS OF THE SERVICE. BUT, HEY, WITH A NAME LIKE ANNIS SEWER, YOU HAVE TO BE GOOD!!

TECH WAS COURTEOUS AND EFFICIENT (TOOK ONLY 10 MINUTES) VERY FAST. CLOG WAS SO BIG OUR HANDYMAN COULDN'T GET IT WITH MANUAL 10 FT. SNAKE. HOWEVER, WE HAD TO EMPTY AREA UNDER SINK, AND DO ALL OF THE CLEAN UP OURSELVES. NO EXTRA CHARGE FOR EVENING SERVICE.

VERY TIMELY, CLEAN AND EFFICIENT AND PROFESSIONAL EVEN AT FOUR IN THE MORNING.

THEY CLEANED THE DRAIN IN OUR GUEST TUB AND IT WAS RUNNING ALRIGHT FOR A WHILE. BUT IT STARTED CLOGGING AGAIN JUST 3 MONTHS LATER. SINCE THE INITIAL CLEANING, THE BATHTUB HAS ONLY BEEN USED PROBABLY 10 TIMES SINCE IT'S IN OUR GUEST BATHROOM. WHEN I CALLED TO COMPLAIN, THEY SAID THAT THERE WAS NO WAY FOR THEM VERIFY THAT THE SHOWER HAS HAD THAT LITTLE USE SINCE THEY PERFORMED THE WORK AND SAID THAT WE'D HAVE TO PAY FOR ANOTHER CLEANING. I FEEL LIKE THEIR ATTITUDE WAS VERY "TOUGH LUCK" AND THEY DIDN'T WORK WITH ME TO FIGURE OUT THE SITUATION.

CALLED THEM AT 8:30 AM. GAL THAT ANSWERED WAS FRIENDLY AND PROFESSIONAL. SHE EXPLAINED IT WOULD RUN $88 WHICH WOULD COVER THE VISIT, SNAKING THE TOILET, ETC. FOR THE FIRST 45 MINUTES. IF IT WAS NECESSARY TO PULL THE TOILET, IT WOULD BE ANOTHER $68 WITH ADDITIONAL TIME BILLED AT $34/HALF HOUR. SHE SCHEDULED US FOR BETWEEN 4-7 PM THAT DAY AND SAID IF IT WOULD BE EARLIER, SHE'D CALL AND THAT THE TECH WOULD CALL WHEN HE WAS ON HIS WAY. SHE CALLED BACK AT AROUND NOON AND ASKED IF NOW WAS OKAY FOR THE TECH TO COME. ABSOLUTELY! THE TECH, PAUL, CALLED A FEW MINUTES LATER TO CONFIRM EXACTLY WHERE WE WERE LOCATED. HE ARRIVED ABOUT 20 MINUTES LATER, WAS POLITE AND FRIENDLY. HE WAS ATTENTIVE WHILE I EXPLAINED THE PROBLEM AND LIKELY CULPRIT, SNAKED THE TOILET AND AFTER A BIT IT CLEARED. HE TESTED IT SEVERAL TIMES AND OFFERED TO THE TOILET PULLED IF I'D LIKE. I DECLINED - NO PRESSURE WHAT SO EVER FROM PAUL. THEY WERE ABLE TO HANDLE THE CALL VERY QUICKLY AND REASONABLY. I WOULD HIRE THEM AGAIN IF NEE

VERY FRIENDLY AND EFFICIENT SERVICE. FLOOR DRAIN WAS CLEANED WITHIN 10 TO 15 MINUTES. SAME DAY SERVICE.

VERY PROFESSIONAL AND PLEASANT. GOOD AT EXPLAINING THE PROBLEM AND WORK THEY WOULD DO. THEY ALSO ADVISED ME OF WORK THAT THEY DIDN'T THINK NEEDED TO BE DONE (I ASKED ABOUT THE MAIN LINE). THEY THOROUGHLY TESTED THE DRAINS AFTER THEY CLEANED THEM OUT TO MAKE SURE THEY WERE WORKING PROPERLY.

HE GOT HERE WITHIN THE TIME SPECIFIED, WAS VERY CHEERFUL AND HELPFUL AND CLEANED UP AFTERWARDS.

THE REPRESENTATIVE FROM THE COMPANY WAS VERY EFFICIENT, PROFESSIONAL AND WILLING TO EXPLAIN WHAT HE WAS DOING. HIS COSTS WERE VERY REASONABLE GIVEN WHAT WE HAVE PAID FOR SEWER CLEANING IN THE PAST.

I CALLED AROUND 8AM 7/29/03 BECAUSE MY SEWER LINE HAD BACKED UP - I HAD AN INCH OR TWO OF WATER ON MY BASEMENT FLOOR. THE GAL I SPOKE WITH INDICATED SOMEBODY WOULD BE OUT BY 10 AM. CHUCK ARRIVED AT 9:20AM, AND WAS DONE WITH HIS WORK JUST A FEW MINUTES BEFORE 10AM. I WAS *EXTREMELY* PLEASED WITH HOW QUICK THEY WERE ABLE TO WORK.

CAME OUT A FEW HOURS AFTER I CALLED. QUICK AND PROFESSIONAL. I''VE USED THEM BEFORE AND WOULD CALL THEM AGAIN.

RYAN WAS VERY COURTEOUS AND DID THE WORK VERY EFFICIENTLY.

VERY THOROUGH. ADMITTED THEY COULD NOT DO THE JOB AND WERE UNHAPPY THAT THEY WERE UNABLE TO HELP US.