Burnsville Heating & Air Conditioning

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TONY IS GREAT, KNOWLEDGEABLE AND LOW (NO) PRESSURE. INSTALLER WAS ON TIME, PROFESSIONAL AND NEAT. I COULDN'T HAVE ASKED FOR A BETTER EXPERIENCE!

WE CALLED ONE DAY AND THEY WERE OUT THE NEXT, IN THE MIDDLE OF SUMMER. VERY GOOD TURN AROUND TIME. THE SERVICE PERSON WAS ON TIME FOR THE APPOINTMENT, VERY PROFESSIONAL AND HELPFUL. WE WILL USE THIS COMPANY AGAIN.

FIRST OF ALL, MY THANKS TO TONY JACKLEY FOR BEING SO PATIENT WITH ALL MY QUESTIONS. HE WAS ALWAYS QUICK TO RETURN MY PHONE CALLS, HOWEVER, IT WAS RARE THAT I EVEN HAD TO LEAVE A MESSAGE. HE ALWAYS SEEMED TO BE AVAILABLE FOR HIS CUSTOMERS. THE CREW THAT CAME OUT WAS VERY PROFESSIONAL AND GOT THE JOB DONE WITHOUT INCIDENT. THEY ALSO, DID A GREAT CLEAN-UP JOB WHEN THE WORK WAS DONE! WE ARE SO HAPPY WITH OUR NEW BATHROOM FAN, TOO! IT'S SUCH A GREAT FEELING WHEN YOU FIND A COMPANY YOU CAN TRUST. WE WILL CERTAINLY CALL ON BURNSVILLE HEATING & AIR CONDITIONING FOR ALL OUR FUTURE NEEDS. VERY FRIENDLY AND PROFESSIONAL TEAM! THANK YOU BURNSVILLE HEATING & AIR CONDITIONING (ESPECIALLY TONY)!

VERY PROFESSIONAL, DETAILED, AND ABLE TO RESPOND WITH QUICK TURNAROUND. ALL MEMBERS OF STAFF THAT I HAD CONTACT WITH WERE COURTEOUS AND PROFESSIONAL.

OVERALL POSITIVE EXPERIENCE, DECENT PRICE, GOOD RESULTS. CLEAN UP & NEATNESS WASN'T AS GOOD AS I WOULD HAVE HOPED. HAD TO REMIND THEM TO INSTALL AN ADDITIONAL RETURN THEY HAD PROMISED.

EVERYONE WAS VERY PUNCTUAL (IN FACT, EARLY). VERY PLEASANT TO WORK WITH. VERY PATIENT WITH ALL OUR QUESTIONS. THE SALESMAN WAS VERY THOROUGH IN GOING THROUGH ALL OUR NEEDS AND OPTIONS.

WE ARE FINISHING TWO ROOMS IN OUR BASEMENT AND NEEDED HEATING DUCTS INSTALLED, (THE ONLY RUNS IN THE HOUSE WENT UPSTAIRS). I CALLED 3 DIFFERENT COMPANIES AND BURNSVILLE HEATING AND A/C WAS THE CHEAPEST ESTIMATE, (ALSO A FREE ESTIMATE), BY AS MUCH AS 200-400 DOLLARS. WE NOT ONLY CHOSE THEM FOR FINANCIAL REASONS; THEY ALSO SEEMED THE MOST KNOWLEDGEABLE AND HAD THE SAME IDEAS FOR RUNNING THE VENTS AS WE DID. THEY WERE ABLE TO COME OUT AT OUR SECOND CHOSEN DATE AND FINISHED THE JOB IN LESS THAN 4 HOURS. THEY ALSO HONORED THEIR QUOTED PRICE, PLUS THE 15% ANGIE'S LIST COUPON. ONE SMALL PROBLEM IS 3 WING NUTS ARE FACING DOWNWARD, WHICH IS A SPACE ISSUE BECAUSE WE ARE SHEET ROCKING THE CEILING, BUT WE WILL JUST MOVE THEM OURSELVES. THEY DID A GREAT JOB!

GREAT COMPANY! I WILL USE THEM AGAIN IN THE SPRING TO SERVICE MY AIR CONDITIONER (WHICH THEY ALSO INSTALLED). THE SERVICE TECH WAS GREAT TO WORK WITH. HE ANSWERED EVERY QUESTION, WAS QUICK, NEAT, AND DID A THOROUGH JOB.

THEY WERE FAST, CLEAN, AND NON-INVASIVE. KEN EVEN BORROWED MY VACUUM CLEANER TO CLEAN UP SOME DUST LEFT BEHIND FROM CUTTING THE HOLE IN THE CEILING FOR THE VENT. FOR FURNACE INSPECTION, TIM WAS EFFECTIVE, COURTEOUS, AND PROFESSIONAL. I WOULD USE THEM AGAIN!

TOMMY SOUVAN DID MY WORK. HE EXPLAINED EVERYTHING HE WAS DOING AND TOLD ME OF A COUPLE OF MAINTENANCE TASKS I COULD DO ON MY OWN THAT WILL KEEP THINGS RUNNING SMOOTHLY. THIS COMPANY IS GREAT. THEY PROMISED A TIME FOR THEIR TECH TO SHOW UP...AND HE WAS RIGHT ON TIME. NEXT TIME I NEED SOME FURNACE WORK, THEY''LL BE AT THE TOP OF MY LIST!

SUPER KUDO SHOULD BE EXTENDED TO DAVE JOHNSON (THE SALESMAN) AND PAT EXUM (THE INSTALLER). DAVE DIAGNOSED THE MALFUNCTIONING DAMPERS AND ZONING CONTROL SYSTEM, WHILE INSTALLING AN AIR-CONDITIONER. PAT DID AN EXCELLENT JOB IN REPAIRING IT. HE WAS PROMPT, PROFESSIONAL, AND TIDY. IN REPLACING ONE OF THE DAMPERS, HE HAD TO CLIMB INTO AN UNUSUALLY TIGHT AND NEARLY UNREACHABLE SPACE TO TAKE OUT THE OLD DAMPER AND CUT SOME SHEET METAL TO INSTALL THE NEW DAMPER. HE WAS VERY PLEASANT AND RESPONDED TO ALL MY QUESTIONS WHILE PERFORMING HIS WORK.

I AM NOT 100% PLEASED WITH THE INSTALLATION CREW. HOWEVER, THE SALESMAN, DAVE JOHNSON, IS EXCELLENT. HE INSPECTED MY HOUSE CAREFULLY AND SUGGESTED MEANS TO CORRECT ANY PROBLEMS OF PREVIOUS INSTALLATION. HE THEN INSPECTED THE HOUSE AFTER THE NEW INSTALLATION, AND CALLED BACK HIS INSTALLATION CREW TO ENSURE THE INSTALLATION IS PERFECT.

COST WAS INCLUDED IN INSTALLATION OF FURNACE AND A/C UNIT

WASN''T TOTALLY HAPPY WITH THE WAY THE NEW EXTERNAL VENT PVC WAS ROUTED, BUT I DON''T SEE HOW I WOULD HAVE DONE IT ANY BETTER MYSELF.

REALLY LIKED THEM, COURTEOUS, DID JOB WITHOUT HASSLES.