Northern Roots Lawn Care

We wouldn't trust our lawn or landscaping work to anyone other than Northern Roots. Brian was thorough on his planning, they communicated well throughout the whole process and the crew who did the work was polite, thorough, and did great work. The job was done in a day as planned.

After a detailed search for a lawnmowing service we selected Northern Roots Lawn Care. From response times, to actual lawn expertise to customer care to their crews, Northern Roots rose to the top in our search and they delivered on those expectations weekly. We wouldn't trust our lawn to anyone else and wholeheartedly recommend Northern Roots to our family and neighbors.

The estimate process was great. He provided the estimate within two days and was very responsive and professional.

Loved working with Northern Roots. Everyone over there is super helpful, and I'm very pleased with the work that got done!

Not all landscaping companies want small jobs like mine. But Brian at Northern Roots responded to my request for a bid by visiting my yard and providing a reasonable bid in just a few days. Once I accepted the bid, they had someone out to lay the pavers and rock, and replace the old, dead bushes in just a couple of days. They did a fine job! And their computer system allowing online payments made the financial end of our transactions a “piece of cake”. Thank you, Brian and Northern Roots, for making this Landscaping project so painless!!!!!

I am so happy with the work that was performed. Brian and his team did an outstanding job! I am enjoying the beautiful flowers and the curb appeal is fantastic. I was kept informed throughout the process. Brian took my suggestions of what I like and made a fantastic and beautiful landscape solution. During the tear out and reconstruction the crew was very respectful of my property and kept the jobsite neat, tidy, and organized. The job came in on time and budget and I have already been telling my friends what a great job they did! The neighbors agree!

My wife and I have been customers for a number of years and have been very pleased with "all' the services rendered. Emory, Brian & Christian were great to deal with on the latest landscaping project. They listened, made suggestions and we are very satisfied with the end result! Lots of color!

Very well; exceeded our expectations! We are hiring them to re-landscape our entire front yard this year. Brian Mock is terrific, responsive and values developing a relationship with his customers for their long term needs. Not a "one and done" company. Quality business. Recommend to anyone!

I hired Northern Roots for the season, they were expensive but I wanted professionals to avoid the hassle of neighborhood kids that usually need nagging and don’t show up. I should have stuck with the kids. They killed my lawn by never showing up to collect leaves as promised – I will attempt to attach a picture. NOTE: all the other lawns in the picture look great, none of these neighbors hired them. After they promised to do I waited and waited and waited. Here are some direct quote excuses from them: “We need consecutive days of dry weather to get the ground in shape to handle our equipment and for the leaves to not clog up our bagging systems….do not call or email and ask about when we will get to you.” - Skoog the owner to all customers After I told them that in my younger years, I would just go slower or use rakes when wet leaves clogged the mower I was told “at a $65/hr labor rate. I don't think most people want to pay $1,200 for a cleanup” – Brian the sales guy Funny how everyone in my neighborhood got their leaves done themselves or with others while this best equipped company just provided excuses. My neighbor kept asking me to do it for me while I traveled but he is a severely arthritic fellow grandpa so I did not really want him to do. I finally relented - too late for the lawn - he did it in a few hours with just a lawn tractor. I am still scratching my head as to why all the BS instead of finding ways to get the work done. They killed my lawn and now refuse to remedy this – or even apologize. I was only told “sorry things did not work out”-Skoog the owner They did a large expensive landscaping project in spring, which turned out looking good but proved way too difficult. • They insisted I sign contracts on their site – an amateur hour site I couldn’t even log into for months. They will want a credit card pre-registered so they can charge whatever they want. • The sales guy Brian would never write down the plan, just a materials list. Good thing I was there to redirect when the workers made up their own plans, the workers complained this a problem with Brian on all projects. • Upon completion the foreman told me the owner wanted me to pay extra because Brian made some kind of mistake…. in the fixed bid. • Brian’s tree expert also recommended a tree that was very inappropriate, I made the mistake of trusting their competency – the tree is now dying – a mistake that cost me $500 as they refuse to replace it. After this I started to write everything down when I needed work after this, sending to them and getting agreement. All the way down to the detail of which plants to trim, but they still could not manage to do as agreed. Had to nag and get them to return. Delightful. I asked if they could fertilize 4 times during the year, they agreed, then would not show up. I would keep asking for weeks, then months, kept being told I was on the schedule. They only actually showed up one time for the year. This is a situation you won’t want to be in - since they kept promising they would show I could not hire anyone else at risk of killing lawn with double fertilizing. This helped kill the lawn I am sure. The ONLY thing they got right was showing up to mow. But well past when the grass stopped growing – the owner had some simplistic notion his profits doing this were higher than doing the leaves. With the detailing and nagging they think much too highly of themselves to consider they can ever be at fault, the owner is way beyond being just tone deaf to his customers, they said they would only do snowplow work for me from then on. Of course they did not show up for the first snowstorm either. I finally fired them. Instead I hired Elevated Services, Jason showed up promptly for every single every snow after that and did great work. Behaved like an adult too. Just hired them for summer work too. I am at a loss as to how they could have any legitimate positive reviews, or even stay in business, given all this nonsense in a single season. I spent many thousands with them, payed my bills on time, gave them (too much) slack to show up etc. Northern Roots is too pricey with the high rates, minimums, and surprise add-on fees. They proved difficult, misleading, do not do what they promise and did inconstant work. Avoid them and hire someone you can depend on, they will make your life miserable and they might just kill your lawn too.

A contract agreement was signed for 5 sessions of lawn care. Service provider failed to complete the fourth and fifth applications. I saw no improvement to the lawn from the applications that were completed. Company did not charge me for the applications that were not completed.

Great, Neal was great to work with.

This company agreed to mow my grass for the first month of a new lawn. The company showed up once, had a bad encounter with my neighbor, tore up my new sod, left chunks of grass that they supposedly picked up, and never mowed the side lawn of my home. I heard nothing from them for six days. I reached back out to them to see when they would be doing the second cut. At that time I was told they wouldn’t return do to the experience they had with my neighbor. FYI - I use Angie’s list for everything. I’ve never given a bad review. This is my first. It’s really hard for me to give a bad review.

Very well. They did an excellent job & the end result is just beautiful.

So far things have been fairly good. Things got off to a slow start and this is probably because of lack of spring season. There have been few issues with specific concerns with my lawn but the team has been very good at addressing concerns in a timely manner. Would be nice to have them fix areas of lawn that have issues when they come out which are obvious but it may not be part of the package. Will follow up with review after summer season.

Spoke with Brian about setting up service. First question asked was are we in your service area, answer was yes. Received quote, accepted quote, was told they would try to make it out that week (quote accepted on a Tuesday). The next day I received an email from Emery asking me to confirm service selections which we did. About a week later nothing had happened so I called Emery and was told we were not in there service area. I told Emery the first thing I did was confirm the service area with Brian and I had received and accepted a service quote. Emery's response was he had no idea why Brian would have quoted work not in their service area. Super Service Award? Sound like it to you?

Great! The lawn looks great for a fair price! Neal was highly responsive and asked for feedback after the first mow. I would definitely recommend him!

They completed it while we were away. No problems.

About 65% of lawn was aerated. Tech had to come back to finish the job. Home office supervisor was responsive and supportive.

After some scheduling delays the service was completed.

Very thorough. The worker started as I was leaving to run errands, and the work was completed satisfactorily when I returned.

We have a very woody backyard that attracts mosquitos. Northern Roots made our yard accessible to my entire family for the whole summer. In years before treatment, we’d have to stay inside the screen porch. Now we’re outside almost all summer long. As for leaf removal, we have done it by ourselves, and it is SO MUCH MORE WORTH IT for Northern Roots to do it. They do a great job, and it saves us on 3+ weekends of back-breaking labor. This is our second year of service with them, and we’ll be customers next year, too.

It is going well. There were a few small issues but they have been taken care of.

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I contacted Northern Roots for an estimate to do some light landscaping and landscape bed maintenance. Brian returned my original inquiry the same day, and scheduled an on-site estimate the next day. I had my estimate in writing the following day for a very reasonable cost and accepted to schedule work. Weather issues delayed my work, however when I had a question around scheduling Stacy responded to my inquiry immediately and let me know where I was on the schedule and when to expect the work being done (pending no further weather delays). Everything was completed last week, and I am very impressed with the quality of work and how nice my yard looks now! The folks at Northern Roots did a fantastic job with my shrub and tree removal. I can also tell a noticeable difference in my back yard trees with the amount of trimming that was done. One more nice positive (for me at least) is that payment was rendered through Northern Roots website. My invoice was electronically generated and I paid the same day via credit card. I bring this up I've had service providers still leverage paper invoices and require cash/check payment, so it was a nice additional perk to be able to handle finances electronically. I have more lawn projects to complete and Northern Roots will be the first folks I call. Thank you for a job well done!

Quality was very good, but seemed to just 'get the job done' and moved on...