C & R CARPET RESTORATION

Ryan was very responsive to my inquest on Angie's. He told me he was very experienced at air duct cleaning. Took almost 2 weeks to schedule our work. Ryan and his partner both walked into house without saying their names and not wearing masks during covid-19, nor did they use shoe covers. Asked me if they had to wear a mask. Ryan asked me for a rag because he had none in his truck, returned the rag sopping wet and put it on my kitchen counter without telling me. Used the bathroom without asking, left seat up and left urine on toilet rim. Put their trash into the bathroom wastebasket, including cut up sheet metal, which cut my leg when I removed the waste bag from the basket. Came and sat on my white living room chair after done cleaning, and rebuked my request to sit at the kitchen table, which is were I was already seated. He had the bill ready but I asked him to show me their work. The cuts into the duct were poorly taped back on, the tape was torn not evenly cut, and the seal was not completed along the sheet metal edges. I asked him to fix it and he said he couldn't reach it. They missed a return vent in one room as was evident by not moving a small box that was partially in front of the vent and they never asked about it.. we figured it out after they left. Duct cleaning removal system vented directly into the house. Ryan was extremely unprofessional in his work and practices. Not really even sure if the air ducts were actually cleaned out or not, except for all the noise of the vacuum running in my house. Obviously won't hire this company again for any reason.

There was dirt and dust throughout the air in my home while they were cleaning the vents. I even had to leave the house and go outside as I was choking. I am still cleaning the floors and furniture around the areas of the ducts as they were filled with dust and ceiling popcorn that had fallen. If I would of known this company did not cover the vents while they are being cleaned I would not of hired them. I opened the furnace doors and the inside was filled with dust. I would of thought that would of been vacuumed out. I was very disappointed in this service. I did not take pictures as I wanted to get this cleaned up but I did take a couple of pictures of my bedroom floor and I have not vacuumed that as of yet.

They did an excellent job.

unknown

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Absolute best customer service! I called in the morning and they came out later in the afternoon and did the work. Came the next day to make sure it was dry and reinstall. Quick and painless. A wonderful experience.

Cand R was great! They fit me in on a short notice. I gave them the priority of the areas of the house that I wanted done, along with the maximum amount that I wanted to spend - and they finished everything on my list and were under the $ amount too! The carpets look wonderful!! Thank you :)

Same day response to phone call, all went as scheduled and estimate was very accurate. Their carpet cleaning was the best I have seen as I had them also clean the stairs to the basement level and they haven't looked so good in years despite periodic professional cleaning. I plan to use them for any carpet cleaning. I was also very impressed with the sanitizing technology that permeates everything in the home to prevent mold and mildew.