Hansen's Custom Countertop Services Inc

Went great. I would say we were very happy except there was a frustrating backlog in manufacturing at that time and we had to wait about 3 weeks before the manufacturer could fit us into the schedule. Cambria does all the manufacturing and they were very busy, so the delay was not the installers' (Hansen's) fault in any way. Still, that was disappointing because we had family coming to stay with us, and 2 bathrooms were out of order. But...results are great. Excellent, neatly done. Hansen's did a great job.

Very efficient process from start to finish. Sink had a slight bulge in it. They came and replaced it within a few days. Was really happy because we needed to start getting ready for our Easter dinner. Troy Hansen is great to work with; always in touch with you and responding to any questions that you may have. Helped get the sink replacement in quickly. What a great company to do business with; Troy has our total appreciation of him and his company. We love the new counter and sink. We got a lot of compliments on it from our visitors at Easter.

Troy is a great communicator. He was careful to describe the process. He was available for questions and patient with changes. We absolutely love our new countertops.

Todd has a small showroom and met with us one on one to understand our project. He presented several options with pros/cons for each and helped guide our selection. Answered all our questions to the best of his ability. The countertop/sink was ordered and an appointment made for installation. Installation went off as planned with no surprises. I would not hesitate to use Hansen's again for any countertop work needed.

After talking to sales reps at a couple of the big box stores and not getting answers that made sense, we found Hansen's Countertops on Angie's List. We met with Troy Hansen and, after a few minutes with him, realized that he had a vast knowledge of the countertop business (materials, shop manufacturing methods, dos & don'ts in the selection process, etc). He was able to answer all our questions. He priced out a material and color that we liked based on a drawing we had provided, but before making a decision we wanted to see how the selection would look in our kitchen. We took a sample home along with a couple of alternate samples. About a week later we got back to Troy with our decision to go with one of the alternate colors. We signed the order sheet and then Troy set up dates for measuring and installation. The measuring went as scheduled ( there were no price changes after measuring) and the installation went like clockwork with everything fitting perfectly. We are very satisfied with the whole process and especially like our new countertop.

The process went very well from beginning to end. This is a company begun by Troy's father. As a family company, it was evident that reputation has been built on quality work. The measurement and the installation were done through Cambria but Troy stated that he and his father had researched installers and selected the installers that they feel do the best work. And additional plus is that Cambria is a Minnesota made product. I had an estimate from another business that deals only in Cambria. This estimate was about $200 less than the one from Custom Countertop but the sales person spent almost no time with me, asked almost no questions about my particular kitchen and seemed eager to send me on my way. I received an almost instant estimate - which seemed to me highly likely to have errors and omissions. It was worth the extra money to have confidence in the company and the process.

We were very satisfied with our whole experience with Hansen's. We wanted new countertops and sink but didn't know what product or manufacturer, so we wanted to deal with someone who could provide a variety of surfaces. We called Troy on a Friday morning and were able to meet with him that same afternoon at his shop where he had lots of samples for products from laminate to quartz and everything in between. Troy was very personable and easy to talk to. He determined our wants/needs and gave us the pros and cons of various types of countertops. Within an hour we had made our choice (an acrylic countertop with integral sink) and picked out a pattern. The following week the installation was complete! Installation itself took less than an hour --- probably because of the extensive measurements Troy took two days earlier. Can't say enough about how easy it was to work with Troy. He seemed very experienced, and communication was excellent. He explained everything in great detail and walked us through the process. He allowed us to save some money by doing the tear-out and plumbing ourselves but, of course, he offers this service too. The final product and workmanship look fantastic. Like I said, we're very satisfied and glad we chose Hansen's.

The entire process of replacing our counters couldn't have been easier. We got great advice on choosing our Cambria color, samples to check out and bring home. Once we chose our color, they had someone come measure, gave us a price and we set a date for install. The crew was pleasant and efficient - willing to answer any questions I had. The plumber did a great job setting up our new faucets. Overall, every aspect of the experience was professional, friendly and easy. We would go straight to Hansen's again for any countertop needs.

Troy Hansen walked us through the process of upgrading our countertops in detail. He described in detail the pros and cons of every option with expert and valuable advice and without any sales pressure. He was involved with the entire project and was the utmost professional every step of the way. The entire project was done with extreme attention to every detail and exactly to the specifications and timeline that were outlined in our contract . Our new countertops and sink look fantastic-much better than expected! Would not hesitate to highly recommend Hansen's Custom Countertops without hesitation for anyone looking for a quality job from a trustworthy professional.

I had a very bad experience with the original company I had contracted with. When I checked Angie's List to find a new contractor, Hansen's Custom Countertops stood out as an excellent choice. I was certainly not disappointed. When I made my first call to Troy, (the owner), he immediately helped me. I went to see him and everything was taken care of within a day or two. He was also at least $1000 before the price I had been quoted by the original company that tI had hired. Troy gave me recommendations that I had not thought of. Everything they did for perfect. I couldn't find a thing wrong with the total project. Troy and the workmen that he supplied were very knowledgeable and professional. This includes the workmen that came from Cambria to install the countertops. Everything was done on time, nothing was held up for any reason. I would recommend Troy to everyone and I'd certainly use him again.

We had Cambria (quartz - manufactured stone) countertops installed. All our dealings were with Troy (the owner). Initially we had wanted to go with granite, but when I read the information (on the net, and believe me, I spent weeks researching!) of the pros and cons between granite and manufactured stone (quartz, mixed with resins and colours), we decided to go with the latter. We had started looking around from May 2011 and visited 5 different stores in person. Most of the stores had different brands of quartz - Silestone, Ceaserstone, Dupont, Hanstone. Hansen's was the fourth store we visited and we were introduced to Cambria. Cambria is another brand of engineered stone, but their colours and quality and finish were better than all the other brands we had seen. We decided to go with Cambria (but not with Hansen's yet). We got quotes from 10 different places (some in store, some online). Hansen's and another quote were almost exactly same. Also Cambria offers interest free financing for 6 to 12 months. But here is the catch: not all dealers of Cambria are offered this! Hansen's were not, but this other place which had the same quote, did. Common sense told to go with this other place (why not break down your payment over 6 months, without any interest?) but Troy's demeanor and attitude made us go with him. ****But I still believe we should have got the Cambria financing and Troy should get in touch with Cambria to make sure he gets their financing. [What he told us was that Cambria would actually pass on the cost of the financing to him and he cannot afford it - which I don't believe is the case, otherwise no dealer would be going with this]**** Points to note Pros: - Troy's estimate based on the drawing that I made and took to his store (though the drawing was admittedly almost professional grade!) was absolutely spot on and did not change after the final measurements were done or at any later stage - The price included EVERYTHING - the tear-away, the haul-away, the install, the plumbing - and we did not have to arrange for any other contractor/piece. A lot of places do not offer this kind of one-stop-shop thing - Work was very professional - Very punctual - Nice attitude of every one involved with the project - The counter-top looks amazing! Somethings which could have been done better/Something we expected differently (not 'cons'): - Though Troy gave us the quote and we wrote out the checks to him, he only actually performed the tear-away and the haul-away of the old counter-top. The plumber did the plumbing. There was a different contractor who brought the fabricated counter-top with them and they handled the actual install of the new top. As I said, this is not a 'con' but we expected Troy to do the actual install. - We really thought the financing option through Cambria should be available. I mean, we are glad we went with Hansen, but for others this might very well be the deal breaker. - We were expecting Troy to drop by any day before the install day and make sure everything was fine, but he never did.

Great. Troy gave us a quote and that is what we paid (there were no add on costs). Troy actually talked us down in what we picked for countertops. As with most people when you think of new countertops you think and dream of granite. He told us we probably would not be happy with granite and he recommended a silestone type countertop with a built in kitchen sink. This was a replacement countertop and we kept our cupboards. I have a kitchen bar and Troy suggested we change the shape, we did and it gave our kitchen more space. What businesses do you go to nowadays where the owner sells what he knows it better for the customer not the most expensive The countertops fit in perfectly. They look great and there was hardly a mess to clean up. The big bonus is that now I have clean bottom cupboards too. Thanks Troy for a job well done.

My wife and I made appointment to have Troy show us examples of various countertops that he installs. we were replacing a laminate countertop that was chipping and cracking. We liked the solide surface one with integrated bowl from Formica. I did the tear out, so Troy would have accurate measurements before he did the cutting for the countertop. The design of our kitchen made it so that he would have to bring it in in two pieces and bind them together then. I didn't exactly care for not having any counterrops for a week until the new ones were put in, but once Troy and his helper were done, they look great! Can't see any seam where the two parts were melded together. Although they did clean up after they were done, there is still a bit of dust left over, but hey, we needed to clean the cupboards anyways!

From the time I called Troy Hansen to get a quote on our second project until the time they were installed, everything went really well. First off, Troy either answers the phone or returns calls right away. He sticks to the time commitments in regards to selecting the material, scheduling measurements, etc. He is also honest when you ask questions about recommendations. It is obvious he understands business and the importance of sticking to his commitments. The price was extremely fair, and the finished product was outstanding!!! The measurement guys and installers were right on time and our countertops were installed as promised. The only measurement delay was on our part because our cupboards were not fully secured, so we had to re-schedule and Troy helped us avoid a trip charge knowing it was not intentional. Save yourself the hassle of looking around because Hansen's does quality work, is very professional, and comes with a fair price tag. They're good, honest people!!

The first time they were supposed to be over to measure they were over three hours late. They changed the installation date 3 times. They called us while we were on vacation and told us they were coming to install the next day (while we were out of town) because they had the wrong date on the final install. But, the kicker was that we were told that the plumber coming over to install the plumbing for the sink could install the gas stove. When they came over we were told they could no longer install the gas stove because of liability. This put us in a bind because there is no gas shut off to the stove so we had to turn off the main gas line and wait several days with no stove, no hot water, no dryer etc.

Troy was very good to work with - he patiently answered my many questions. He was almost always available when I called, and if not, he returned my call quickly. He is a proponent of solid surface countertops, so if you want granite or other countertops, he will encourage you to go with solid surface countertops. The work was done in a timely manner, and I am happy with the quality of work. However, I was very disappointed with their clean-up (or lack thereof). Although I asked that they mind the light carpeting right off the kitchen, it was a mess when they finished - both dirt and stains. Also, not all of the cabinets were cleaned out. I mentioned this to Troy, and he was professional and apologetic, and offered to send a member of his team to clean the carpeting (I declined). It was my fault in part as I was not there to watch over the process; I have learned my lesson.

Very, Very pleased with the professional installation experience. I felt no pressure or time constraints. They worked with us with scheduling and even finished earlier that promised. Best job ever had at the house with installations. I would highly recommend their work to others.

Hansen's is a top-notch professional company. From my first interaction with Troy to the final installation, it was a wonderful experience. All promises from when a return call was to be made to the install date and time were right on. The work done was exceptional and our employees love it!! This is truly a smaller company that people crave to do business with. I had a tremendous trust level with them because of their integrity and just overall demeanor. To sum it up, Hansen's is one of those companies that you want to do business with because they make you feel good about your choice and everyone wants to do business with people they like and can trust, while at the same time receiving a fair price and quality work. That is Hansen's. Thanks Troy!!

HANSEN'S DID A GOOD JOB. THEY WERE VERY PROFESSIONAL ABOUT EVERYTHING. THE ONLY ISSUES WE HAD RELATED TO THE INSTALLERS THEY SUPERVISED ON THE JOB (WHO WORK FOR ANOTHER COMPANY, NOT HANSEN'S). THEY BOTH LOOKED TO BE ABOUT 20-25 YEARS OLD, AND THEY WERE NOT VERY PROFESSIONAL ABOUT THEIR WORK. THEY DIDN'T PROTECT THE COUNTERTOPS AS WELL AS THEY SHOULD HAVE THROUGHOUT THE JOB, AS THEY WERE CONSTANTLY PLACING HEAVY TOOLS AND OTHER GARBAGE ON THE COUNTERS THAT COULD HAVE BEEN SET ON THE FLOOR. IN ADDITION, THE MAIN KID DOING THE INSTALLATION WAS TALKING ON HIS CELL PHONE OFTEN WHILE HE WAS WORKING. HANSEN'S HAD TO COACH THE KIDS ON HOW TO DO THE INSTALLATION, AS THEY WERE OBVIOUSLY NOT AS EXPERIENCED AS THEY SHOULD HAVE BEEN. THEY WERE ALSO SLOPPY WITH SOME THINGS, AND WE NOW HAVE A FAIR AMOUNT OF TOUCH-UP PAINTING TO DO. IN SHORT, I WISH THAT HANSEN'S HAD DONE THE INSTALLATION THEMSELVES AND SENT THESE ROOKIES HOME. HOWEVER, WE DO LOVE THE FINAL PRODUCT.

WORKING WITH HANSEN'S WAS A PLEASURE. TROY HELPED US WITH THE DECISION MAKING PROCESS GIVING US THE BENEFIT OF HIS EXPERIENCE AND COORDINATED EVERYTHING. THE TEAR OUT AND INSTALLATION WENT INCREDIBLY SMOOTHLY. THE INSTALLERS AND THE PLUMBER DID A FABULOUS JOB. THEY WERE VERY HELPFUL--POINTING OUT THAT WE HAD A BROKEN DRAWER SLIDE, ETC. THAT WE WOULD NEVER HAVE NOTICED. IT WAS AN EASY AND PROBLEM-FREE PROJECT. HANSEN'S STRESSES CUSTOMER SERVICE. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.

GREAT FOLKS TO WORK WITH. RESPONDED PROMPTLY TO A REQUEST FOR A QUOTE. MEASURED, FABBED AND INSTALLED A U-SHAPED TOP WITH PENINSULA. MEASURED THE THURSDAY BEFORE MEMORIAL DAY AND INSTALLED THE DAY AFTER MEMORIAL DAY. PERFECT FIT. TERRIFIC INSTALLATION. EXCELLENT CLEAN-UP. THEY WERE IN AND OUT IN JUST OVER AN HOUR. VERY PROFESSIONAL.

BROUGHT IN MEASUREMENTS AND DECIDED IT WAS MORE THAN WANTED TO SPEND AT THIS TIME. VERY COURTEOUS.

TROY HANSEN WAS EXTREMELY PROFESSIONAL, KNOWLEDGEABLE AND HELPFUL DURING MY DECISION PROCESS. THEY WERE VERY FLEXIBLE WITH SCHEDULING THE INSTALLATION. THE FINISHED COUNTERS ARE STUNNING. THIS COMPANY WAS A PLEASURE TO WORK WITH!

THEY WERE EXTREMELY RESPONSIVE AND KNOWLEDGEABLE. I FELT VERY COMFORTABLE WITH HIM. I WAS DISAPPOINTED THAT I DID NOT END UP USING HIS SERVICES. I DID NOT USE THEM, BECAUSE I DECIDED TO HAVE A GRANITE COUNTERTOP INSTEAD AND HE WAS NOT A BIG ADVOCATE FOR GRANITE. ULTIMATELY I CHOSE GRANITE BECAUSE IT WAS $2,000 CHEAPER THAN THE QUOTE FROM HIM AND BECAUSE I LIKE THE LOOK BETTER. I NORMALLY DO NOT MIND PAYING A LITTLE MORE FOR QUALITY, RESPONSIVENESS, AND OVERALL GOOD SERVICE, BUT $2,000 WAS A LITTLE TOO MUCH TO ASK.

HE STAYED OPEN LATE ONE EVENING SO WE COULD COME TO SEE SAMPLES. HE GAVE GREAT SUGGESTIONS. WENT WITH A FULL LENGTH TOP, WITH A BACK SPLASH. THEY WILL DO A TURN KEY FOR YOU. EVEN LOCATED A GREAT PLUMBER TO REPLACE THE FAUCET. THIS IS SMALL FAMILY, FATHER & SON COMPANY. VERY SMALL SHOP WITH A WIDE SELECTION.