Hansen's Custom Countertop Services Inc

Troy outlined exactly when and who would be doing the work. Everyone arrived on time and the project was completed on time. We were very pleased with the workmanship of all the workers. The cost was very competitive and in line with other bids I received. If we would need to have another project done ,we would highly recommend Troy.

Such great customer service! The owner Troy was so patient with us when we had a million questions and cabinets that weren’t the easiest to work with at all times. I have a hectic and odd schedule as a nurse and he was kind enough to work around that and make a schedule for measuring and installing that worked for me. Our countertops turned out absolutely beautiful and I wouldn’t hesitate to recommend him to family and friends!

We love our countertops and the installation went great. The plumber, Tony did a very thorough job and Wade, the countertop installer listened to my concerns and did the work professionally. We would highly recommend Hansen's Custom Countertops.

We were very satisfied with everything about this project. The time from first contact with Troy to completion of the project was about a month; the project itself took less than a day. Troy answered all our questions promptly and clearly, both in writing and verbally. The countertop installers (Wade and Chase) and the plumber (Tony) did excellent work; among their many talents, these guys are grout artisans!! We would definitely recommend Hansen's Custom Countertops to others considering an installer for their kitchen.

My new counter tops the just so "BEAUTIFUL" I love them the work was done fast.very good company to do business with very professional. I would recommend to any one who asked me .

Troy was easy to work with. He answered all my questions and the work was completed in the time he said it would take. All the guys were punctual and as neat as you can be with this sort of work. I would definitely recommend them. Ken, Jeff, and Alex did a great job putting in the tops and the sink. Wade was wonderful with tiling the backsplash.

We received excellent service from Troy Hansen and his teams. They worked well as a team to keep the project flowing from plumbing disconnects, tear down, new countertops, sink install and tile backsplash, . We had excellent communication with Troy regarding expectations, our responsibility and his contractor arrival times. With an older home we are always concerned with the unexpected and they handled the unexpected without issue. They continually talked through options with us to make sure that we would be happy with the completed project. They recommended that we update our electrical outlets and switches based on outdated wiring. This resulted in electrical work completed after the countertops and tile work was finished. Troy was available to talk with the electrician regarding enlarging one opening slightly to allow for the new electrical box, This was an example of their willingness to go the extra mile to make sure that we were happy with the finished project. The work teams were all professional, respectful and clean. We would certainly use and recommend them to others.

Took longer than I thought but I've never done this before so my expectations were not realistic. Troy was very professional from Day 1 and answered my many questions and explained in layman's terms. It was not his fault that the first marble countertop was broken; but, as soon as he heard about it, he made sure that my new countertop was Priority One and no excuses! I appreciate his follow through. I will certainly recommend Hansen's Custom Countertops to my friends and family.

Troy was extremely responsive and timely to all questions and communication. His team was excellent and all services were provided on schedule.

The experience with Hansen's Custom Countertop Services was great. From the initial estimate all the way through the installation, they were punctual and professional. Troy offered guidance to us in selecting the right type of countertop for our need and it looks better than we thought it could. In finishing a basement, we have had issues with other parts of the process in getting timely responses to our questions, having people show up on time, and quality of work - not the case with this part of the project. We recommend Hansen's Custom Countertop Services to anyone looking to remodel or add countertops in their home.

First of all, Troy is EXTREMELY reliable to communicate with! So many times I contact someone to do work and never hear back. I always heard back from Troy. Every. Time. And while I didn't use him for my countertops (I wanted something very specific only one place carried), I did come back to him when I was ready for the tile to be installed on my backsplash. Even though it was a small job I was treated as well as if it were a big one. The tiler did great work and cleaned up everything afterwards. If you are looking for kitchen remodeling, I highly recommend Hansen's Custom Countertop Services!

We did a major bathroom remodel which included a new bathtub and custom oak vanity. We wanted to get away from tile walls and the problems associated grout maintenance. We had Corian acrylic counters installed in our kitchen a few years ago and liked the seamless design. We contacted Troy Hansen and went to his store for a discussion. He described his design for a seamless vanity top and integrated sink and coved backsplashes on two sides. He also described a three sided tub surround from tub to ceiling with seamless coved corners and corner shelves. He helped us select the color and recommend a less expensive alternative to Corian but equal in quality. Troy sent Brian to laser measure our bathtub cove and vanity. He spent two hours to get an exact measurement. Two weeks later Mitch and David came to install the prefabricated units. Both items fit perfectly. Upon close inspection I saw some minor surface imperfections. I called Troy and he had Mitch and David come back to clean them up. The whole process was a very positive experience. We love the custom tub surround and vanity top. We definitely recommend Troy and his crew.

Minor (caught soon enough) lack of comunication when installers wanted to cut away a cabinet support in front of the sink. We settled on minimal cutting and to leave the front corner supports intact. They were calm when I wasn’t and then they included me in further discussion on leveling. I’ve worked electrical construction most of my adult life, these guys are as close to a 10 as anyone I’ve worked with.

Troy spent time with me in his showroom. He was patient, thorough, and answered my many questions. He let me borrow two samples of solid surface. He is very thorough in his emails. We had one misunderstanding, but he fixed the problem in an economical way. I would definitely recommend this company.

It all went great. From start to finish was sooner than I expected. We had Formica and decided to replace it with solid surface Livingstone acrylic for the countertops and ceramic tile for the backsplash. In order to support the overhang on one side of the countertop a 1" steel frame was needed as support which, in turn, raised the countertops up by 1", which created a gap between the cabinet base and countertop. Normally there would be an additional charge for the trim needed to cover the gap, but because we had to wait a few days before finishing due to the tile guy having a family emergency, that cost was waived. Nice! All in all everything went smoothly and I love the outcome!

Troy was very helpful in our decision process, and patient as we asked many questions over many months. The workers that came to install were professional and did a great job. They let us know about problems/changes as needed, and were able to get the quartz leveled correctly over our old existing cabinets. Thanks!

Wow! Great job! Thanks to Troy and his team for their expertise and professional services on our mini home remodel. From start to finish this was a quality experience: Expert advice, punctual service, and professional installation. Hansen Custom Countertops worked with us to raise our existing cabinets and install a new Cambria quartz countertop, sink, and faucet. From the beginning Troy was very responsive and answered our many questions. And the team of carpenters, plumbers, and countertop installers were excellent. We were especially impressed with how well organized the project was planned and completed. Day 1, tear out, raise cabinet height, disconnect plumbing; Day 2, install new countertop and reconnect plumbing; Day 3 trim work on cabinets. Amazing! Thanks again to Troy and his team. We couldn’t be happier.

Hansen's Custom Counter Services was very easy to work with for new laminate countertops and backsplash. Though I had another company who said they could not do the work until warm weather (because of cutting the laminate outside), this was no problem for Hansen's. Measurements were taken and the laminate cutting was done prior to arrival. The customer service was great, with prompt response to any problems and resolution to my satisfaction. I would definitely recommend this company.

We purchased a new sink. When the installers removed the sink, they found that the new sink would not fit. It was a Friday and springbreak for most folks. They left and we were without a kitchen sink. I called 8 different companies for help. Hansen's was the first of two who kindly called back. One of their guys was out within the hour and had the job done in a few minutes. We are so grateful as we thought we may have to return the sink for another. Nope, it all worked out perfectly. We would use them again in a heartbeat. They are great!

Troy and his crew dazzled me with their efficiency, hard work and performance. I had a firm estimate within hours of our initial discussion after I emailed him a picture of my kitchen and a very primitive sketch of countertop dimemsions. The tearout, plumbing, installation of new countertops(we used cambria)backsplash and sink were completed in 2 and 1/2 days about 3 weeks after got our initial estimate. I loved that! All very professional and all very good. We love our new beautiful kitchen.

I recommend Hansen’s to anyone seeking countertops and fabulous customer service. The personal attention, communication, and quality was perfect. Any potential issues were identified early on and resolved prior to the final measurement. The measure and installers were genuinely nice and professional. Our dog loved them too. The price was very reasonable, particularly for the quality of service. You will not find better service anywhere. Thank you specifically to Troy who helped us every step of the way.

It went great. After visiting several stores that handled countertops as a sideline and one specialty warehouse, Troy is a breath of fresh air. He only does countertops, really knows his products, and is very cost competitive. He was a great help in picking out the type of countertop and colors to match the bathroom.

Hansen's Custom Countertop Services was top notch in their professionalism and personal experience they provided to us in our kitchen remodel. Very timely, accessible and made us feel like truly valued clients from the start. I would definitely recommend Troy and his team!

We received approximate quotes from 2 different box stores before checking out Hansen's Countertops. Troy spent 1.5 hours with us, discussing various aspects of what we were trying to accomplish and the materials that were of most interested to us. During that process, Troy taught us many things about countertop and sink options. As a result, we found the perfect Cambria design and color for our home. The installation was flawless - we had Troy arrange for a plumber to disconnect our dishwasher and sink - by two terrific installers, after which the plumber came back and reconnected everything, including a new garbage disposer. Countertops are wonderful, the seams are virtually invisible, the new sink is fabulous...we are very happy. Throughout, and after, Troy was so responsive to questions.

The installation turned out exactly as I was hoping. I am extremely happy with the updates. The workmanship was excellent.