Reviews
5.02 Reviews
Showing 1-2 of 2 reviews
Lori P.
06/2014
doors
+ -1 moreunknown
Description of Work: I called Brainerd Overhead Door because I had a garage door that was broken. They had a serviceman at my house within the hour (he happened to be in my area). He fixed the door in a short amount of time and was very professional. I told him at the time that I wanted to get an appraisal on two new garage doors. I told him exactly what I was looking for and he said that he would relay the information to the sales person in the office and have them e-mail me a quote. I received a quote the next day. It was extremely professional, complete, and had everything on it that I requested. For example, I requested they quote two different types of doors, and with/without windows, with/without thermal, and repair vs. replace the garage door openers. The quote contained everything. All the information I requested. And I thought it was extremely reasonable. I enjoyed doing business with this company, and plan to order my new garage doors from them in the near future.
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Yes, I recommend this pro
$1,500
Lori P.
05/2014
doors
+ -1 moreI proceeded to try to gather the information needed to complete the service call arrangements. In the mean time, the customer service rep. from Brainerd Overhead Door called me back and informed me that a repair technician was in my area, and that she could send him over to look at it right away The repair technician came within 15 minutes. He was familiar with the model, size, type of garage door and he could see that the spring needed to be replaced immediately. I asked him how much it would be and he gave me an estimate which sounded very reasonable. He proceeded with replacing the spring on the garage door, and inspected the garage door opener for the problem. I informed him that my husband and I were contemplating installing new garage doors on the house, with windows. He informed me that he would have an estimate written up by the sales people in the office, and have them e-mail it to me. He also had them do the estimate with a couple different options, (thermal vs regular) (new garage door opener vs. repair of existing). I received the e-mail within a couple days and was happily surprised at the thoroughness and the reasonable costs. Overall, I am extremely happy with Brainerd Overhead Door and look forward to continuing our business relationship.
Description of Work: Our garage door spring was broken. The door was nearly impossible to lift open, and when it was opened, was dangerous, due to the possibility of closing unexpectedly. We were also thinking about replacing the garage doors and the opener also needed to be replaced or repaired. I called Brainerd Overhead Door and explained the situation. The customer service representative on the phone was very accommodating and polite. She asked some questions regarding model number, size of door, etc...that I could not answer. She explained where to get the information, And I informed her I would find it, and call her back.
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Contact information
10727 Brent Dr, Brainerd, MN 56401
Licensing
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Service Categories
Doors,
Garage Doors
FAQ
Brainerd Overhead Door Co is currently rated 5 overall out of 5.
No, Brainerd Overhead Door Co does not offer free project estimates.
No, Brainerd Overhead Door Co does not offer eco-friendly accreditations.
No, Brainerd Overhead Door Co does not offer a senior discount.
No, Brainerd Overhead Door Co does not offer emergency services.
No, Brainerd Overhead Door Co does not offer warranties.
Contact information
10727 Brent Dr, Brainerd, MN 56401