Richfield Plumbing Co.

While the work was done correctly Richfield PLumbing charged $336 for 30 minutes of labor. The plumber needed two trips because he didn't have the correct part on his truck. He said there would not be charges for two days which is exactly what they did. When I called to discuss I was told there would be no changes to the invoice. I would NEVER trust them again for service in my home

I mailed them their check today and am upset they have no warranty on their products they use and poor service not to return phone calls. I would never use them again.

I called Richfield Plumbing and they sent in Uptown Plumbing. Not sure if there is a sub-contracting arrangement or not. I had purchased the disposal separately to replace an old / broken unit. No special work required. He looked at his price sheet and quoted $450. Remember this was just an install. Any other reasonable price would have been $100-$200. We negotiated to $360 - still too high. The price quote for the replacement of a $7.50 toilet flapper $400.... we declined the service. Fixing the shower was $500-$1,000. If we had approved all of my original requests / fixes, and the reason I scheduled the appointment, it would have cost me close to $2,000. I know - it is so absurd it is hard to comprehend. I will never call Richfield Plumbing or Uptown Plumbing - prices for basic services are offensive.

The sink had plugged during the weekend and we had tried to clear it with no luck. I called Richfield Plumbing when they opened at 7:30am Monday morning . I was told someone would be at our place 9:30-10:00. Ross showed up a little before 10:00. He covered his shoes and went upstairs. He got the drain cleared and explained why we probably weren't able to do it. He left the area he worked very clean. He looked at a future job we may have and was very helpful explaining what it might involved. I was pleased and will use them again.

I made an appointment for a toilet to be installed after a flooring replacement and to replace four valves located under two bathroom sinks and one valve located under the kitchen sink. At the time of making the appointment, I was informed the labor rate is $154 per hour. The plumber called at 12:10 informing me he was on his way. The plumber arrived at the jobsite at 12:20 and left the jobsite at 13:40. I expected the billable time would be 1.5 hours max (12:10 to 13:40) but I was charged 2.0 hours. After receiving the bill, I complained and at that time I was informed I had to pay travel time from the plumber’s previous job to the plumber’s next job after mine. Be aware that you are paying both travel times at $154 per hour, so when you make an appointment with Richfield Plumbing, make sure you understand where the plumber is coming from and going to. If the plumber is coming from or going across town, that could be costly.) Even though I did specify a toilet install at the time of making the appointment, the plumber could not install the tank because he did not come with the rubber gasket that goes between the tank and the bowl. Even though I was charged $10 for shop supplies, I had to provide the Teflon tape and plumber’s putty since that would have meant a ‘trip to the truck’(at $154 per hour). The valves, wax rings, and bolts are $55.79 retail at Home Depot. I was charged $116.27. This is more than double Home Depot’s retail price. If want your savings account drained and your plumbing problem fixed, call Richfield Plumbing. If you just want your plumbing problem fixed, look elsewhere.

Richfield Plumbing Co. was able to come out and fix the water faucet for my bathtub so I no longer have to use the shower to run water for my bath. I was originally given a $2000 estimate for a fix from a different company and Richfield Plumbing Co. was able to come and get everything to work perfectly for only $243.10. I am grateful for having found such a great company through Angie's List.

These guys are my plumbers - the ones I can whenever I have need. They have proven themselves to be professional and reputable.

There was some initial concern with what to replace it with. While not old cast iron pipe, it was plastic and not modern PVC pipe. It was finally decided that replacing it with the equivalent plastic would do and be cheaper too.

They showed up on time, but could not duplicate the leak.

It went very well. They showed up on time.

I've used Richfield Plumbing on one previous occurance a year or so previously and was very happy with the experience. I had a trap and adjoining pipes in my basement ceiling which came from my bathtub to my primary sewer drain pipe. It was rusted and the adjoining pipes were of different metals and I just didn't want to deal with making 3 or 4 trips to the store to get needed parts. The items were also somewhat difficult to reach behind other nearby plumbing. Part of the purpose of this repair was due to deterioration of the trap and pipes, and a very slow drain speed which we had been living with for a very long time. It was just finally time to simply get it done. As with my previous experience, I contact Richfield Plumbing via email and conducted all correspondance with them on both occasions via email. Pam at their office was my "correspondant" and she was always on top of eveything via email. My wife was home on both occasions and assisted the contractor with access in the house, etc. The plumbing items were replaced and the slow drain was determined to be a buildup of debris (common) which required the service of another person not employed by Richfield Plumbing but someone they used unless the homeowner had another preference. That person was able to come the following morning and he used his snake down the tub drain and in toward the main sewer pipe and was able to open things up and we now have the best bathwater drainage flow we've had in several years. I've been satisfied with Richfield Plumbing on both occasions. They're communicative and do great work, and the plumber here at the house was very personable and honest in his work. I would certainly consider Richfield Plumbing in the future for any needs.

Plumber spent two hours here. Said he could not remove faucet(a plumber can't remove a faucet?). He adjusted two faucets in other bathrooms to make them easier to use. The toilet he and quot;fixedand quot; did not work the next day. So,basically, we did not get anything done and it cost us $379.80(72.80 for parts???). I called to discuss this and received a call from and quot;Billand quot; the next day. Bill could not see that $379 for sticky faucet, which is all that got done,was exorbitant and did not offer any help. I called him a and quot;poopyheadand quot; and I apologize for that. But he was an awful representative for this company. I received no apology,no financial concession or way to fix my initial plumbing problems. I have used Richfield Plumbing before and remember they were not very customer friendly but I will never use them again or refer anyone to them. Celeste Johnson

See above. Also estimation was somewhat rude

We've used them couple of times and we've had really great service from them. They are prompt, very responsive, and they fit you in. We just had one bad experience and they sent another guy and made it right without any charge.

Came the same day we called. Had the needed parts in his truck. Also answered a couple of other questions I had on plumbing.

He was on time, neat, efficient and polite.

During the last extreme cold I had a pipe burst. Luckily I was home when it happened at 3:00 pm on a Friday. I called Richfield Plumbing in a panic and a plumber was dispatched and there in 30 minutes!! The burst pipe was located and repaired. The plumber who came was courteous, knowledgable and friendly. He patiently answered all my questions and finished in under an hour. I have used Richfield many times in the last 10 years or so and have always had a good experience with them. Often times I will see the same familiar face who shows up to repair my leaks or help with faucet installation, etc. I would not hesitate to recommend them to anyone in need of a good plumber.

Despite the fact that the toilet removed was exceedingly old and the mounting eing was corroded, the plumber was able to get it cleared so that new mounting bolts and the new toilet could be installed in a very timely fashion, the end result more than meeting our expectations.

It went great. The gentleman I think his name was Russ or Ross. He was on time and got the job done even through it was raining cats and dogs outside. I will recommend Richfield Pluming to anyone who need a plumber.

I had a leak from my bathroom to the basement and thought it was due to plumbing issues. Richfield Plumbing investigated, and determined all that was needed was silicone around the faucets and overflow. Done in 20 minutes. I was very happy.that it was such a simple fix.

They are done a good job for us over the years. Their workers are very competent knowledgeable.

I thought they were honest. They were good.

They are very efficient and accommodating and do the job quickly.

Everything went excellent. The technician was especially efficient and courteous. Highly recommend.

They were able to shedule around my schedule. They presented me a couple of options on how to best approach the work that needed to be done. This involved a return visit. (I was able to be flexible which helped.) Their guy was friendly and professional. I thought the total amount of time spent was appropriate and the final bill was very reasonable.