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Enhanced Home Systems

2.8(
6
)

Stereo and Home Theater Systems, Electrical, Phone Wiring,

... +2 more

About us

Since 1989 Enhanced Home Systems has been providing Home Technology with a staff of 17 employees to service you.

Business highlights

35 years of trusted experience

Services we offer

Design and installation of home theater, electrical, lighting, security, computer, telephone, audio & video.

Services we don't offer

n/a

Amenities

Free Estimates
Yes

Accepted payment methods

Check

Reviews

2.86 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
33%
1
33%
Rating CategoryRating out of 5
quality
4.5
value
3.3
professionalism
2.9
responsiveness
2.9
punctuality
4.3
Write a review
Showing 1-6 of 6 reviews
Guilherme S.
05/2015
5.0
electrician, home theater design
  + 0 more
It's very easy to schedule service with the office. They are always on time & get the job done with the budget they give. I have used them repeatedly. I am always happy with professionalism & efficiency.
Description of Work: Reprogram my universal remote & connect cable box tv.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Charles C.
11/2013
1.0
lighting, home theater design
  + 0 more
When we requested basic information from Enhanced Home Systems about billing, the representative actually stated ?I have better things to do.? We continue to wait for the requested information, and we have taken our business elsewhere and have been very happy with both the quality of the work and the manner in which we have been treated. If you want a world-class experience for one of the most important investments you will make, I would stay away from this company.
Description of Work: If the goal is a premium product with quality customer service, Enhanced Home Systems is not the choice for you. While the company is generally able to provide technology at a standard price, the quality of the customer service falls far short of what one would expect for projects costing well into five figures.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$90,000
Response from Enhanced Home Systems
[members name]. We apologize for the unfavorable experience you had with any of the customer service representatives within our company. We always pride ourselves in dealing with our clients in a timely and effective manner-and most importantly treating each person with respect and courtesy. The customer service structure has changed so each experience someone has is faster and more effective. EHSI Staff
Thomas H.
02/2013
2.0
electrician, home theater design, home security systems, phone wiring
  + 2 more
When they were here they seemed to do a good job. Every company that does quotes for business stands behind their quote. I don't understand how they can keep increasing their quotes and never stand behind the original quote. They have decided not to charge us for the $1107.67 for work that was completed in October 2012. We are happy with the outcome.
Description of Work: Install security system, extensive wiring to TV over a fireplace on a new townhouse. 1st quote was $8500.00. After the work was started they said they made a mistake and we owed another $4596.96 for a total of $13096.96. Last week we get another bill, 5 months after work was completed for $1107.67. We have called the company 4 times in less than a week and no one will return our calls. They said the $1107.67 that we owe they had a verbal authorization. From who?
Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$13,096.96
Response from Enhanced Home Systems
I'm glad your were happy with the outcome. As I mentioned on the phone with you, Enhanced has a team approach to projects from sales, design, installation, and service. The sales portion of your project was not properly dialed in with your project and thus created the issue. We have worked with the new sales man to correct this issue moving forward.
STEVEN F.
11/2012
2.0
home theater design
  + -1 more
Would never recommend for anything.
Description of Work: asked for a quote on setting up 4 tvs and sound system. After several calls they came out and said they would give a quote in a few days. Never heard back and they never returned calls. Very unprofessional.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Enhanced Home Systems
Hi (member name removed), I'm sorry that you had this experience with Enhanced Home Systems. We normally have fast response time so not sure why we did not get back to you. I can tell from the date of bidding that we were extremely busy that time of year and so your bid may have fallen through the cracks.
WILLIAM B.
06/2012
1.0
home theater design
  + -1 more
unknown
Description of Work: Just bought a house. They installed the original system. Took all day hook the system up with our new directv unit. Guy said because he wasn't the original installer he had to figure it out as he went along. Asked him to install a wireless router in the master bed. He installed it directly under our 3-year-old's toddler bed ( which we discovered later that night. ) as he was rushing out the door to get to another appointment, we noticed a clicking sound coming from the back of the TV. We told him about it. He spent 30 seconds behind the TV, said ( there, hat should do it, then left. It's still clicking. Worst AV experience I've ever had.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Enhanced Home Systems
Hi [member name removed], Sorry your experience with Enhanced was less then great. We strive to work toward customer satisfaction. We have performed thousands of high end installs for the past 23 years. We keep records on file of systems we have installed, etc. However, our installers can't know everything about every job, and some reacquainting with a project and the product installed does need to occur. Clients typically don’t understand the complexities of the AV world these days. For example, although it seems simple, Satellite and Cable TV boxes can take hours to install/activate. Regarding the Router, I can’t say why the tech placed it under the bed, accept for thinking this was the best coverage location. I do know that setting up a router can also take some time. Again, sorry your experience was less then great.
kenneth S.
12/2010
5.0
electrician, home theater design
  + 0 more
Our experience with them has been very good. They do have a trip charge, which I know a lot of electricians do. But then when the techs come they are so knowledgeable that it is worth the price.
Description of Work: They came out and corrected the mistakes that another company made while installing our home entertainment system.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Enhanced Home Systems
[member name removed] Thank you for the kind words. We pride ourselves on our service staff. Whether we may be the original install company or not, we will come and take a look and see if we can find the issue with a system/or wiring. We try to make our customers aware of the trip charge before coming out-as well as the hourly charge so they are aware of it before they even want us to come out. We know our pricing may be high-but we pride ourselves on our knowledgeable team. Thanks-EHSI Staff

    Contact information

    8801 Avenue South, Bloomington, MN 55431

    www.ehsystemsinc.com

    Service hours

    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Stereo and Home Theater Systems,
    Electrical,
    Phone Wiring,
    Home Security Systems,
    Lighting

    FAQ

    Enhanced Home Systems is currently rated 2.8 overall out of 5.

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Enhanced Home Systems accepts the following forms of payment: Check
    Yes, Enhanced Home Systems offers free project estimates.
    No, Enhanced Home Systems does not offer eco-friendly accreditations.
    No, Enhanced Home Systems does not offer a senior discount.
    No, Enhanced Home Systems does not offer emergency services.
    No, Enhanced Home Systems does not offer warranties.
    Enhanced Home Systems offers the following services: Design and installation of home theater, electrical, lighting, security, computer, telephone, audio & video.
    n/a

    Contact information

    8801 Avenue South, Bloomington, MN 55431

    www.ehsystemsinc.com

    Service hours

    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM