TopLine Garage Door Co

The “bottom line” for the Topline Garage Door Company is pretty simple. It’s the “bottom line”! We recently replaced the torsion springs on our garage door, not because one of them was broken, but because they had greatly exceeded their life expectancy. If I had replaced them myself, I would have bought them from Menards. Menards, like every garage door repair service company I contacted (except Topline”), installs standard 10,000 cycle springs. As a matter of standard practice, Topline installs 25,000 cycle springs, for virtually the same price that other companies would have charged us to install 10,000 cycle springs. That’s the “bottom line”! If you cycle your garage door four times a day,10,000 cycle springs have a life expectancy of about seven years. So, in about seven years you would likely need another service call. But if you use 25,000 cycle springs, you wouldn’t likely need a service call for seventeen years. Hmm! Which to choose? Which to choose? I had originally specified new end bearing plates (an additional $40). The installer unbolted them, brought them down the ladder, and showed them to me. They were in perfect condition. So that saved us an additional $40. As it turned out, the person who previously replaced the springs installed the wrong springs. So, at best, if I had replaced the springs myself, I would have replaced the wrong springs with the wrong springs. The technical process of figuring out which springs were the right springs for the door was something best left to an experienced professional. By the numbers, the right springs for the door fell right between two sets of springs. He installed one set of springs, and the door worked just fine. But it wasn’t perfect. So, he took everything apart again and installed the other set of springs, at no extra charge! It just doesn’t get any better than this! Given all of this, there isn’t a single good reason that I should have installed those springs on my own. Given all of this, there isn’t a single good reason that I should have chosen any other company than Topline.

The spring was broken, that was it. The guy replaced the spring but then the door was off-track somehow and a piece needed to be replaced. When we contacted them, they said they could come out and fix it (the cost would be about the same as buying a new door). In short, they made the problem worse and not better. The deal included a spring replacement and an inspection. Not sure what the inspection did for us but at least we got a spring. We're now looking at other companies to come and replace the part/fix the door.

It went fine. Garage door works.

Fast, efficient, very hard worker who was very upfront about cost & issues with the jobs. I will definitely recommend them to my friends & family and have them do all maintenance work in the future!

It turned out good. It was professional, knowledgeable, respectful.

Smoothly with no hassles or problems.

unknown

unknown

Very good

Top-Line is Bob, the owner/proprietor/estimator/installer. He was available for the estimate very quickly. Very personable guy, sells a good line of doors (not the lower-end stuff found in the big-box stores), and is familiar enough with his product line to be able to rattle off your choices in a given style or size. Not at all heavy on the upsell (generally a good thing, though there were some options we could have chosen which would have extended the service life of the door). Bob's bid was fully competitive with the others we received. We did not select Top-Line because other estimators pointed out a couple of definite installation issues in our garage and, while I'm sure Bob is skilled enough to figure out how to get past them, I didn't want any guessing or surprises. I definitely would call him again for an estimate on another garage, though, and, barring a similar situation, would have no problem with him doing the work.

It went great. I was very impressed with the service. He is an owner/operator. He came over on his day off before he was going to dinner with his wife. His service was excellent. He was very conscientious.