Integrity Heating and Air Conditioning

Lee was wonderful to work with. He worked with us to figure out how to install a switch off valve for a new stove top in the adjacent cabinet. He was patient and thorough and willing to meet with my cabinet maker to help solve a design problem. He ran his plan by the inspector to make sure everything was up to code. Did a great job removing an old radiator and mounting a new one on the opposite wall. He was very prompt in answering my calls.

This was for a purchase of an older home. I had some concerns about the backdrafting of a hot water heater and called in a specialist. I called him on a Saturday evening and he seemed rather patient. So high scores for responsiveness. I was his first appointment on a Wednesday. He showed up on time with the correct tools. He ended up disassembling the exhaust to inspect the chimney. His conclusion was that the flue was the wrong type which caused the backdrafting. I was relieved to find out that the chimney was in good shape. He also noticed that my boiler pilot light was not functioning properly and recommended a tune up. There was a section of time when he was checking out whether the chimney height was sufficient. He must have spent 20 minutes in his van trying to look at the tables. Anyway, this made him late to his other appointment, which I felt wasn't my concern since he still hadn't finished inspecting the boiler (which could be the difference between me buying the house and not buying the house). Anyway, I understood why he wanted to skip the boiler inspection, but I had to insist. I feel that he came into it knowing that he had to do an inspection so he shouldn't try to leave a job half completed (hence the lower score for professionalism). I'd probably use him again. He seemed fair and honest.

He tried to make it easier but it didn't last and I ended up replacing the unit. He's a really nice guy. He tries to eliminate the issue without costing the homeowner more money. He was looking out for the homeowner.