Andersons Mechanical Service LLC

Great. Came on time, diagnosed my old Amana refrigerator that was not cooling correctly. replaced the condensing motor quickly, and was done quickly

This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)

Fantastic!!! John came on 3/28 to diagnose refrigerator repair/part needed to be ordered. Set up that repair for 4/2 and found out he did gas fireplace cleaning and check ups. He cleaned both fireplaces and replaced the part in my refrigerator on 4/2. He was on time, responsive to all questions and did a super job. I highly recommend him and will use him again!

great, on time and very efficient and neat.

Overall experience was very positive. Older Majestic fireplace had be giving us intermittent problem past 2 years. Prior repair service (last year) could not identify the problem. Anderson predicted over the phone that the problem was likely the thermopile ... house call verified and replaced it. We've been in this house for 4 years and this is the best the fireplace has worked. Scheduling and phone contact top-notch. Service techs on time, knowledgable and courteous. Will use again as needed.

The work was completed in mid-october and at the time, I felt it was done pretty well. Fireplace ran well and was definitely cleaner and the dryer vent appeared clean, but boy was I wrong on the vent. All these people did was cleaned out the final 2-3 feet of the 20ft run. Dryer ran fine for a few weeks but then all of a sudden started having problems. I troubleshooted a number of things, including a new dryer only to still have the issue. Then I actually opened up the dryer duct run and found the line was packed with lint. This amount of lint doesn't just build up over 2 months...DO NOT HIRE TO CLEAN DRYER DUCTS

Fabulous! They were on time, efficient, polite, and kept the areas where they worked clean. Would definitely recommend and hire again as needed.

The tech was quick and efficient. Did a very good job. I was late and the tech was very kind about that - I appreciate his courtesy

I've had AAA Anderson out to my house for AC and furnace tuneups and minor repairs. The company has also handled duct cleaning work for me. Crews are friendly, punctual and dont make a mess while they work. Prices are always fair. Couldn't be happier with the company's service and people

Very pleased with this company. They were friendly and professional. i would definitely use them again.

The service agent was very friendly and knowledgeable.

It went very well. The guys explained what they were doing. Answered questions I had and cleaned up after themselves. I have used AAA Andersons Appliance Repair & Cleaning Services before and I will again.

They were here well within the time window established and called 10 - 15 minutes before arriving to let us know they were on the way. Once here, they asked for more info. about the problem and had a good idea about what was causing ice to accumulate. They removed the ice, installed a heat probe in the drain line to insure the problem wouldn't recur, and were done within an hour.

Great. AAA Anderson's were prompt, actually came a few minutes before time window. Excellent service, quick, work done, cleaned up, then gone. Definitely would hire again.

Highly recommend their services. The guys that came out were extremely professional and pleasant. Would use them again.

Did a great job. Arrived on time, worked quickly. Found the cheapest alternative for us. Have used them many times.

I spoke with Kim on the phone for possible appointments and service fees (which I was happy to hear would apply to the work done). I scheduled an appointment for several days later. They called when they were on their way, and they arrived on time. They were quick to diagnose the need to replace the coil, and answered my questions. Very professional, and quick. I'd hire them again. In fact, I made a separate appointment with Kim to have a team come back to tune up my furnace and clean out all air ducts a couple weeks later.

Friendly, prompt, honest, reasonable. Would definitely hire again.

It went well. I was happy with the work and they were friendly and professional.

Long story short, the fireplace works, the 2 men who came over were awesome!!! They were very informative and were really helpful! They put in a new pilot assembly, that they had in the truck. **we also use this company for our duct cleaning.

Diagnosed right away but had to order a part. Part and service return was prompt and at scheduled time.

Great customer service. Really professional and easy to work with! I would heartily recommend AAA Anderson's to anyone needing appliance repair.

Great service and person was very knowledgeable & offered furnace filter suggestions that we weren’t aware of.

Installed a new fill valve but required a second trip due to leaking of installed valve.

These guys were awesome! Quick and so nice took time to answer my questions. Even helped me get a transformer back into Vehicle Mode for my grandson. Second trip today thought we had a new problem. Turns out some appliances really can outsmart the operator 😏 Chi-Miigwetch! Gentlemen