Response from United Home Services, LLC
Thank you for your feedback. It would be helpful if you read the details of the deals before making the purchase and then assuming that things are included such as the off-site debris disposal when details of the deal said and I quote "Off-site debris disposal not included in this deal. The debris will be bagged, tied, and placed next to garage for your disposal. If you would like off-site debris disposal, then purchase our Gutter Cleaning with Debris Removal Deal." I am equally confused with the misunderstanding of the second deal which you purchased which read "Some homes have gutter protection systems installed which need to be removed/re-installed during gutter cleaning. This process is necessary to properly clean gutters. If you have a gutter protection system, then combine this upgrade with our gutter cleaning service and save today!" That had nothing to do with instillation of new leaf guards, I said that in the email prior to arrival, I explained that to you when I arrived, and I offered to assist you with processing a refund. I have no problem being evaluated on services for which I have been hired, but here I have been evaluated unfairly because assumptions were made and neither the details of the deals or subsequent emails were read. I work hard to maintain our reputation Angie's List, and am open and honest with all of our customers. I go above and beyond to describe what is included and what isn't. I'd be open to suggestions on how to get people to read the details of a deal. Blessings, Ryan Doliber 612-730-3920