Midnight Sun Pools N Spas

We were offered a deal too good to pass up on a new tub, as an appology for the problems with the last salesman who had since been fired. (Dean was his name.) Got a new tub, which came on time, was setup promptly. Valves were too stiff to turn, I called, they said to just turn them, They felt like they'd break, so I went into the store, and was told again to just turn them. So I went home, and I did, and it broke. So after that, the third time I asked for a tech to come look at it, they sent him out. He tried turning one, and he broke another valve. They charged us for BOTH. I had to request multiple times for those charges to be removed, since it was probably a warranty repair, and I didn't break the second one. Now for the topping. The tub felt cooler when we got it, I mentioned it but was told something about differents tubs feel different. finally, nearing the end of our warranty, I checked with a digital thermometer, and it was 100 degrees, while the display said that it was 104, big difference in a hot tub. Went to the store, and talked to the owner. He broght the tech in, and they said that he would be out in the next two weeks to look at it. Its been over a month, and the warranty is over in a couple days. (pretty convenient) I called the factory, who is sending me the parts and gave me instructions on how to do the repairs myself. The factory was very appologetic, and concerned.

Poor service after the sale. Was told they would be here to complete project - waited almost 2 months. The day they finally scheduled us, they didn't show - had an emergency that needed their attention. We rescheduled for the following day, they were over an hour late for appt. Tried to get them to take sauna back and give us our money, but owner would not do it. Rude and disrespectful. Would not recommend doing business here!