Great Lakes Home Renovations

Left d vanity in garage after demo. Placed electric box incorrectly in a finished bedroom. Now stud and insulation is visible. Mischarged credit card. Refuse to fix electric box and dispose of old vanity. I was told it was “5-7” job. Started July 16 and finished sept 27.

Great experience overall. Gary was a friendly, low pressure and informative salesperson and even stopped by during installation to check on us. Joe and Noah (the installers) were great to work with, did an excellent job replacing all 10 of our windows in a single day, and left our house as clean as they found it. I would definitely recommend Great Lakes to anyone needing windows replaced.

This rating is based solely on the customer experience. When I called to confirm the appointment, I was told that both my wife and I MUST be present for the estimate. I advised that my wife may or may not be present due to some medical issues, but her presence, or lack there of would not hinder the decision making. I was told again that she MUST be present. As the home owner and potential customer, that requirement was unacceptable to me. Rules are fine, but there needs to be some flexibility when dealing with customers.

Absolutely AWESOME experience with GL!!!! Mine started out as a kitchen project and when I was talking with them, I decided to do my bathroom as well, the price wasn't as scary as I thought it would be. Very friendly and respectful workers, they had my house and garage cleaned up better than I do! They were very flexible with timing and scheduling. In order to show me the sample of the backsplash, he showed up at 0615 so I wouldn't be late for work! That surprised me and was much appreciated. They truly go above and beyond in the process and to help understand the process. The part I truly appreciated is it wasn't just one quote. Modest, middle grade and high end pricing. You can see where the cost is going and then go from there to make it specific to your likings.

It was wonderful to work with this company!

We couldn’t be more pleased with Great Lakes Home Renovations! From the beginning to the finish it was a great experience. Setting up the appointments, the follow through with reminders, to a visit from the salesperson, Jessie, to see the end product. Very thorough, friendly and professional. The installer, Mike D. was fantastic, he walked us thru the complete process, was meticulous with his work and was very accommodating, which was much appreciated because this was our only bathroom. The complete tear out of the old cast iron tub and wall replacing fixtures and installingtook only two days. Thank you Great Lakes!

Four key pieces of feedback regarding Great Lakes: 1) When presented with questions, communication breaks down readily. Throughout the course of our interactions, it was very unclear who was the key contact for reasonable questions about our project. When questions are finally answered, the tone tends to be dismissive and condescending, as if the questions were annoying or beneath them. 2) If they determine the project will be difficult, they will simply cancel your contract without any effort at all to discuss options with you. They will tell you in person that everything is fine, and then send an impersonal email dictating the contract is null and void. When approached about what to do next, their counsel will boil down to “not our problem”, without offering any resources or suggestions. 3) When feedback is given on areas that could use improvement, their response is that customer service standards used in reputable, well run businesses are not relevant to their industry, disregarding reasonable suggestions as irrelevant. 4) They are quite willing to make a sale, to tell you what you want to hear to sign a contract. Every single issue that they considered problematic when they abruptly canceled on us (after we had already made expensive purchases for the remodel) were discussed on the initial meeting, and were reportedly “just fine”. Understand, the initial sales person may not know what they are talking about, getting you hooked into something much bigger and more complicated than they lead you to believe.

It was great. Very professional and fast.

Excellent! The installer Joe and his co worker were friendly and responsive to questions I had. Job was skillfully completed and clean up was through! I would hire this company again!

Happy with sales staff meeting my needs. Others I tried didn't listen to what I wanted, and were expensive. Workers were wonderful working with the many suprises during the remodel. Multiple layers on both floor and walls, and we found tile under tub that needed asbestos testing. Good with daily cleanup, and punctual. Finished bathroom is so pretty now.

Perfectly from Thomas the sales rep to the finished work.

I was impressed with Great Lakes by how quickly the new windows were installed and how well the rooms were cleaned after they were completed. We did find a couple flaws in the screens after they left, and they were quick to order us new screens and it took just a couple weeks to deliver them. The windows are high quality- the rooms were warm in the winter (I didn't notice any drafts) and so far the rooms have stayed cool through the hot days we've had this summer. The windows also crank out easily without sticking or squealing.

Joe and his guys got it all done in 2 days. In fact all the windows were in the first day with all the interior trim completed and the second day was for exterior trim and the inspector. They were professional, clean and personable. We were excited about the windows and enjoyed having them around.

Very well. We were especially appreciative of the professionalism of the installers. The windows have performed very well so far.

It went really well. They were focused and worked the entire time. They were nice and courteous.

It went very well. It was amazing to see the end product. It was quite a transformation. Josh and Jim did great work. The workmanship was top notch. They were friendly, professional and offered excellent advice. They arrived on time and cleaned up after each day's work. As it was the only bathroom in the house with a shower we were very pleased that the job only took four days from start to finish.

Great Lakes recently updated our bathroom. It turned out better than we expected. I would highly recommend them and plan on using them in again in the near future.

They didn't rush us to decide what we wanted, in fact, we changed our minds and went a totally different route. We had an obsolete desk area in the kitchen and as we requested they specially created a cabinet area to hold a beverage fridge and a wine rack. Everyone arrived when they said they would, they asked us daily if we had any questions regarding the progress on the project, and they finished when they said they would. In 7 days we had a brand new kitchen with quartz counter tops with a new sink and faucet.

I've had Great Lakes replace windows in my house 2 separate times (I'm replacing a few windows at a time vs all at once) and they've been great to work with. From the sales people (Gary) to the customer service people to the installers, everyone I've worked with has been very service oriented, responsive and professional. I'm very happy with my windows and the company!

The project itself went well, and the work is lovely. However, the budget changed mid-project, though the amount of work didn't change. We were refunded just under half the change/difference.

Not good. Took 3 times longer than promised. Not responsive returning calls. Left before the electrical was done and I had to oversee installation. Expensive for what was done.

The installers were right on time and very professional. They did a great job of sealing everything up and installing the new products the right way.

The bathroom: They left 3 - 4 gouges in the walls and paint was scraped on a couple of the walls. The kitchen: They left scrapes and a couple of dents in the wall. They ruined a floor board and took a little more time. Our place is small but if it wasn't able to be done in a correct manner, they shouldn't do it. The company try's to squeeze to many jobs into their time line.

Fine, done on time and neatly. Windows work well.

The price was good and the salesman was great. The crew arrived on time and completed the job as promised. The only issue that I had was that the opening seemed to be much bigger than the window and they had at least an inch of caulk around the entire window. Not sure how this will hold up over the years but will be contacting them if there is a problem. Other than that, the windows are great and I was happy with the professionalism of the crew.