Brian's Floor Covering

Brian was contracted out by a carpet cleaning company to do some repair work in my home to re- lay/stretch carpet after I had internal drain tile put down. I was told by the carpet cleaning company that it would be probably a two day fix as first they needed to reattach the carpet strips (glue them down and then stretch the carpet the next day assuring that the carpet strips would be adhered to the new concrete which had dried for over a week. Brain came out 3 hours early after contacting my husband that he was on his way. He entered the home without ringing the doorbell which startled my teenage kids that were just waking up. Him and his partner got the work down quickly in less than 2 hours. He told me he would give me a $40 discount if I paid cash, which I did. He left me his business card and told me if had any problems to call him back. A few days later, there were areas in which the carpet strips did not adhere to the concrete. I tried contacting him for a week and he final answered his phone stating he was on vacation but would take care of it when he got back. I never heard from him again. I has been over a month from the date of the repair and I have left several voice and text messages and basically have been ghosted. Satisfaction Guaranteed is what is stated on his business card, He doesn't live up to his word.

We have had people into our home for almost 15 years for various projects. All I can say is, I WISH THIS WAS ALWAYS SO EASY!! Brian came the same day. Gave me an estimate over the phone....YEAH! Gave to me a heads up with his arrival and showed up as he said he would. The repair was done well with no hassles. I paid the the quoted amount and he was cheaper than many people I called. I would use his services again and I will recommend them to my neighbors.

Fantastic. We had 3 bids for our carpet installation, two from large carpet companies and Brian. Brian was the only one whose job was not just the sale of the carpet. We have an enormous amount of carpet in our house and the cost to replace our entire house was significant. Brian answered all our questions openly and honestly and gave us his opinion on what might work best for our situation. The pricing on the carpet was better than the other bids and I feel the quality of the installation was better than what we would have seen from the other companies. If you're looking for quality carpet and installation at a fair price, you won't go wrong with Brian.

A FAST high quality installation! I can't say enough good things about Brian's Floor Covering. He came out and gave me a fair estimate on a Friday and finished the job in one day on Tuesday. Very accommodating and patient with my circumstances. I know this new carpeting will help sell my town home! I'd recommend Brian and his team for any carpet installation.

We got five quotes for carpet and installation, including all of the big name companies and the bargain companies you see on TV. If I had it to do over again, I would absolutely choose Brian again! Brian was not just the lowest price quote we received (by almost half!) but the personal service and honest approach was worth the price alone and the carpet we got was just as good of quality or better than any of the other companies we looked at. He has been in the business nearly 30 years, and you could tell he knows his stuff. He was honest about what carpets would wear best in which areas (and they weren't the most expensive either). He gave us a very fair price and expertly installed it in record time. He gave us more information than the other companies and it was obvious he wasn't really just trying to make the sale, he wanted us to love our decision. Also, even though my whole main floor is hardwood, I really prefer carpet and have always wanted carpet in my sunken family room. Out of all of the companies we looked at, Brian was the only one who gave me the honest downsides to installing carpet in that space, including the tack strips he would have to install and the staples for the pad that would leave permanent holes in the hardwood that would turn color over time. He also talked with us about the traffic pattern and how any carpet would wear in one corner of the room where we have really heavy foot traffic to a bathroom and the mud room. So, he helped me figure out another solution (the large bound custom area rug). He clearly wasn't just out to make a buck, he was honest and forthright about everything. He showed up when he said, he expertly installed gorgeous, high quality carpet and completely cleaned up after the installation. He loaned us furniture movers that made moving all of the beds and dressers a breeze. If I or anyone i know is ever in the market for carpet, Brian is who we will VERY strongly recommend!

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After providing dimensions and pictures of our space that needed work, Brian was able to provide an estimate over the phone which was very competitive. We needed repair done as quickly as possible for a family reunion and he was able to come out the quickest of any of the quotes we received, with the work being completed 4 days before company was to arrive. Therefore, we cancelled our other estimates and planned on Brian to help. Upon inspection of our basement, it was determined that additional work needed to take place and he would have to come back out to install tack strips, and then again the following day after the glue dried to install the carpet. We made plans in our work schedules to accommodate as we figured this was our mistake for not providing the correct details at the time of the phone estimate. The work would still be completed the day before company arrival. However, the following day I was notified that he was not able to complete our job anymore. Another offer/job was presented to him so he pulled out of our verbal agreement and left us without a functional basement for our reunion. We have since called all of our other contacts that provided estimates but they are now all booked. Very unprofessional in my opinion. We understand that plans had to be changed, but it seems that Brian is more concerned with chasing $$ rather than keeping his word/integrity or customer satisfaction. This experience has left us very disappointed and in a very difficult situation for the reunion. We would urge other members to look elsewhere before considering to hire Brian's services.

Brian was responsive to my calls and came to my house in a timely manner. He was able to fit in a measurement despite having a lot going on the week I called. He came when he said he would come. The measurement, sharing of samples and bid went well. Brian shared his opinions about different carpet types and what would be a good fit for my budget. He was obviously very experienced and had good thoughts about the best type of carpet and how it should be laid. He was not at all pushy, just factual and helpful. He encouraged me to go with a 1/2" pad (very small difference in price), which after having the carpet laid I know is a good decision. I had received one other flooring estimate from a floor store that overall was cheaper, but it the carpet was a lesser quality, so I thought Brian's bid was overall a better value. Also, Brian's measurement was less yardage than the flooring store (i.e. less carpet and pad), so it seemed the flooring store had "padded" their measurement estimate. Overall, Brian instilled confidence and I based on the other bid I knew he was offering a good price. He came about a week later and installed the carpet, with another helper. The installation went very well. The carpet looks wonderful. They did quick and great work. I am very happy with the end result.

Brian did a great job helping me make decisions on pad and carpet while doing a great job on the installation.

We were very pleased with the whole process. We called Brian and told him we were interested in getting our house ready to sell and needed some estimates on what it would cost to put new carpet in two bedrooms, hall and a large loft upstairs and a bedroom and family room area in the basement. Brian was actually able to come out late that afternoon to show us samples and give us some prices. We liked Brian and liked what we saw so we were able to schedule the actual installation the next week. They finished installing the carpet yesterday and it looks great. Brian and his employee showed up at 8am in the morning as scheduled and the whole process was finished on the second day by noon. We are very satisfied with the whole experience. We will certainly hire Brian again if we need carpet and won't hesitate to recommend him to friends and family.

Brian was fantastic. We are planning to sell our home. He came and consulted on what carpet we needed to replace. He did not try to oversell or push more expensive carpet, but he did make sure we had a nice looking and great feeling carpet. He brought the samples to us and helped us choose. When installing he took great care around some challenging areas - transitions to tile that was a bit too high. The overall look was terrific! We highly recommend him and his team.

Brian came to our house and showed us carpet options for our family as we are getting ready to sell our house. He understood our budget and worked with us to find a carpet that would look good and refresh the room. The carpet was installed within a week and it looks fantastic. They took to old carpet away and we couldn't be any happier. We also compared Brian's prices and options with Home Depot. We got twice as nice a carpet for less money and didn't have all the add ons that Home Depot charges for removal of the old carpet and and quot;$50 measuring chargeand quot;

Brian brought a wide variety of carpet samples to my home and answered all my questions. On the day of the job, he showed up a little early, finished within two hours, and did a great job. Looks like a brand new room. The carpet was installed within three days of our first phone call.

Brian was able to give me a bid quickly and schedule the work in a couple of days. He arrived when he said he would and quickly and efficiently completed the work. I would hire him again.

He did a great job. Estimates were accurate. Good worker

No surprise charges, gave an exact quote and performed the work as promised. Very professional and punctual. Came over with the samples and everything went very well, no surprises. I couldn't have been more satisfied with the work and when he was all done he vacuumed the carpet completely. Would hire again.