Apple Lake Heating and Air Conditioning, Inc.

They are spectacular company very effective they did a great a job and wonderful outcome.

It's a family owned business, quality work, they are fair in price and they did a good job.

Prompt, professional and polite from my phone call being answered on a day off for the scheduler to the technician who worked on the furnace, who answered all my questions and gave his assessment of our unit. Definitely would hire again.

Perfect. Received 3 quotes and their quote was 2k less than a competitors quote on the exact same models. Small-business like set up with great service.

Everyone was GREAT to work with! I would highly recommend!

They have really done excellent work for me. I heard from other people that have used them and so, that is why I picked them. They are very responsive and gave me a good price. They came out with an estimate. We settled on it and they were there within the next day or two to put the thing in. They were there before I even anticipated them to come. They did work beyond what they were supposed to do. They were just excellent. I have recommended them to other people and they have used them. There was primarily one person, but there was a guy that did the actual installation and the owner came out to make sure things were done okay. It took about three-quarters of a day to complete the service. They did an excellent job in the cleanup. They cleaned the area all up and there was no issue at all.

Wow! I cannot say enough wonderful things about this company. First of all, they are a small "mom and pop" shop; which I love to support local business. Secondly, they have outstanding customer service. Beth is sweet, Bruce is kind and knowledgable and Cory a VERY hard worker! All three worked so hard to get my broken A/C up and running this pas summer even though it was on it's last legs! Cory worked for 3 hours to figure out the problem; which ended up being an electrial issue along with an empty freon tank. With the fix, I was able to ensure my children had a restful night sleep on one of Minnesota's hotest nights of the year! Unfortunatly, not by any error of the tech, the A/C would not shut off due to a communication issue within the unit. I called and they returned immediately to address and fix the issue. Fast forward to last week (12/15) on a very cold morning (negative 20 or so) my furnance went out! I called them around 5:30 am and left a message. Bruce called me back at 6:30 am and said he would be happy to come that afternoon with a new unit! :) They work so hard to ensure my pets and kids were warm! As a single parent, that meant a lot that they cared about us and not their pocket book. They even offered to bring eletrical heaters to keep the pets and kids warm! I have been VERY impressed with their professionalism, kindness, and hard work! I would recommend them to anyone looking for a honest company!

To our surprise it turned out to be a circuit breaker had popped and we were back in business when it was reset in the evening so a service call was not needed . I am very pleased to be d*** business with a provider that is so interested in providing GREAT service and truly delivers it.

This is the second year I have used this company to take care of my furnace each year before winter. My furnace is about 15 years old and I want to maximize the number of years I can get out of it. It is a Carrier brand and I have never had any trouble with it. Apple Lake does a good job checking it out and making sure it is running at its peak efficiency. For safety reasons they also check out the CO2 so that is one less thing to worry about in my home over the long winter. It is also comforting to know if I have any problems this winter they will be there to help me if I need any repairs. They are very easy to work with and scheduling a convenient time is easy. I plan to call them again this summer to check out my air conditioning. And when the time comes to replace my system I plan to give Apple Lake a call for an estimate. Thanks for doing such a great job!

Great experience - Bruce and Beth are extremely kind, knowledgable and most importantly very honest business owners. They are always available for questions and continue to go above and beyond with their service. I very much look foward to working with Bruce and Beth for my future needs. THANK YOU for always providing an exceptional customer experience.

We requested an appointment with Bruce. He was on time and did a in depth review of our system and home. He promptly provided a quote. We accepted the quote and had the work done. Bruce saw to it that everything was done to his satisfaction and ours. It was done on time and he walked us through the system upon completion. His wife Beth who works the office made sure that all of the rebates were documented and submitted with Dakota Electric and CenterPoint Energy. Bruce and Beth were a delight to work with and we would highly recommend them for your air conditioning and heating needs.

Apple Lake Heating and Air Conditioning was prompt and professional and left my furnace room clean and looking great! I also found their pricing competitive and they didn't charge more for little changes to their work like lining my chimney.

They were very responsive and tried to help us by phone even though it was the 4th of July holiday weekend. They made arrangements to work us into an already busy schedule to get our air conditioner up and running again. It turned out to be a simple problem, but one we couldn't fix ourselves. They only charged us for a brief service call and one small part. I would highly recommend them to anyone who has a need for an air conditioner or heating unit. They originally installed our air conditioner and heater about 10 years ago and have been excellent about service and response ever since.

The new AC is working great!

This was a challenging installation for all involved--it's an old house. Bruce worked to find solutions for the many snags found along the way. It was all done professionally for a reasonable price.

Showed up for estimate whey they said they would showed up to install at scheduled time, great care in caring carpets and moving old and new furnace. Friendly and very good workmanship.

My furnace stopped working this morning. After tinkering a little myself, I called Apple-Lake first. They told me that their appointments were fully booked for the day, but that depending on the brand of my furnace, they may not be the best choice anyway. They have parts in stock for Carrier brand mainly. I told them that I had another brand furnace, and they told me who the best choice of their competitors was for this brand. I called that competitor and got a sameday appointment. I like a vendor who understands their limits, and understands that customers have problems that need solving right away, and putting a square peg in a round hole just to make a fee is not always in the best interest of the customer. These guys earned a A in my book.

I needed an estimate early in the loan process for a 203k loan and trhey were there very quickly. Then when it took another 3 months to close, they were patient and waited until I could proceed. At that point it was getting cold and the home had no heat, yet they scheduled me within the week and completed it in one day (including remaoval of the old unit). They were awesome and my heating bill has been a pleasant surprise too!

I contacted Apple-Lake to come out and do a yearly maintenance check-up and then asked if they could check out the dampers for my zone heating while they were here. I was pretty sure that one of them was no longer working. They said no problem! Bruce arrived promptly and after completing the check-up spent additional time looking at my zone problem (no additional charge). One of the motors was not functioning but we came up with a way to fix it temporarily while I decided if I wanted to replace the system. This alone was above and beyond service in my book! Apple-Lake's quote was very reasonable for the new system and they were willing to work with my schedule to set up an install date. I decided to have a new control panel, motors, and thermostats installed. They arrived as scheduled, installed the new system in less time then they originally quoted and I have had no problems with it since. I was very impressed with everything about this experience from the initial phone call to schedule the check-up to the final install of my new system. Truly great customer service!!! I would highly recommend using Apple-Lake for any service needed small or large!!

They showed up on time for the estimate. After receiving the estimate I requested references from customers which they provided. After speaking with the references, very positive, I decided to go with their bid and scheduled an install date. They showed up on time for the install. They where very particular about protecting my floors and did an excellent job of cleanup. They did an excelent job on the install of both units. My gas line connections where not up to code which they corrected @ no additional charge. After the instal they took they time to go over the operations of the system. Very happy with the professional install.

Family owned and ran business. Work was started and finished when promised. They did a professional looking job and cleaned up any mess that they made.

It was excellent all the way around. They had an excellent price compared to other Angie's List contractors. They did a highly professional job, they were on time, and they were very cleanly. It was very enjoyable working with them because the owner was very helpful with us determining what to do and what our options were.

Mr. Bruce and the two installers were punctual, and did a very professional job replacing my furnace. I would use them again, and I highly recommend them.

They showed up on time to provide the bid and complete the work. Cleaned everything up properly. I thought the warranty provided was also better than other competitors and their pricing was the best out of 3 other bids I received. Carrier products also made us feel comfortable with Apple-Lake.

The installation and all of that went very well. If there is one difficulty, that someone was supposed to come back. My husband was ill during the instalation. There was supposed to be an employee that was going to come back and follow up with us, but never did. I think they are a good company and have a good product. We enjoyed talking with Bruce, it was just the follow up that could be an area that they can work on.