Superior Heating, Air Conditioning & Electrical

It was quickly fixed to my satisfaction. The price was very reasonable, too.

Kyle is very knowledgeable. He explained what he was doing and why.

He did a great job. He explained everything he did and he reminded me of some of the things I could watch for so that the furnace runs at peak efficiency. He was most helpful..

Excellent. Kyle is professional, and knows his job. Great to see him work and explain what needs to be done. I would use him again. Jim

I am a building contractor, and I am quite picky about the tradesman that provide services for me, top notchers only! I have been working with Superior and HVAC and Electric for many years and it's because of the effort, professionalism and great services Mark and his entire staff provide that we will be working together for many years to come.

Arrived on time and was very professional.

Kyle called me to say he was on his way. Arrived and got to work. Cleaned out the outside unit. Answered my questions about outside electrical power. Inside work done quickly. Checked for possible recall on my dehumidifier unit. Suggested considering and explained whole house dehumidifier unit. Very pleasant to talk with.

Company responded promptly, priced the work fairly, and went above and beyond the call of duty by switching over our circuits to keep our combination boiler running during a cold day

Initial meeting with Ross was very informative and obvious from the beginning that he knew everything from the install to the sales end of the business. Very professional installers and easy to work with. Chris and Ryan and Mark were excellent as was Jeff in a follow up visit. Kim in the office was pleasant and very helpful with rebates. Major install taking a couple days to demolish and replace old system.

From start to finish, the work was explained and performed with knowledge and skill. It is quite an involved project, took 3 hours but everything looked great and clean when completed.

Superior replaced my furnace and AC. Gordy (sales) was very knowledgeable about the different models which helped me with my decision. The service techs, Chris & Ryan, did an awesome job on the installation. Professional, polite, I had total confidence in them. They had a tight space to work in to replace the furnace and took extra care so as not damage anything. I could not be more pleased and highly recommend Superior to anyone needing HVAC services.

Sales person spent much more time educating me on the various options than other companies. installation staff was punctual and professional. I had a minor issue post install and it was addressed quickly. this is the sign of a good company in my book. Any company can slap something in and call it a day. how issues are addressed shows a companies depth and ability to support what they sell.

uWe have used Superior Heating, Air and Electrical for a number of years. They have always been punctual and professional. We appreciate their good work and honesty. We will call them again.

I've been dealing with this company for years. They're absolutely wonderful. I'm stuck with them because they're professional and they do a good work. If you need help, they're the ones to go.

My and quot;oldand quot; furnace died during one deeply subzero January night. I called Superior early in the morning, they came out within a couple of hours to see if the furnace could be repaired. Upon inspection, it was noted that not only had the blower motor burned out, there were a couple of other things needing repair also. Due to the age of my furnace ( 18 years) I decided to replace it rather than have it repaired. Amazingly they delivered and completely installed the new furnace by 6:00 P.M. that same day! My hat is off to the great group of guys who worked quickly and efficiently to make sure that we had our heat restored that bitterly cold day, as well as to Pam, in the office, who was instrumental in making sure that the communication necessary to coordinate everything went smoothly. Pam was also very helpful in explaining the rebates that I qualified for, told me when to expect my packet which contained everything I needed to send in the rebate forms. I have used Superior before and received excellent results every single time.

Superior sent two guys - one electrician and one for the furnace. When the furnace guy was done, he assisted the electrician. The furnace work went well, no problems (the furnace work was part of a pre-paid annual plan but I included the appropriate cost as if it were not already paid for). The electrical went well also. He was able to use the outlets/switches/covers I purchased (except that I didn't buy 3-way switches so that will have to wait for another day). This was one of those never-get-around-to-it projects that I was tired of looking at. Now the basement has functioning track lights, new outlets and switches, and the porch has a new light. All in all, it was only an hour for everything. The kicker was that I was also having some windows replaced and everyone showed up at once --- and a big storm blew in just as everyone was getting to work. The window guys took shelter in the garage to work. The Superior guys even offered the use of their rain ponchos to the window guys. Everything was cleaned up before they left and I'm very happy with the work, their attitudes, and their attention to detail.

Upon discovery of our need to replace our 25 year old furnace and A/C, Brian gave us a wide variety of choices to fit our budget. Installation was at a time convenient for us. Communication was clear and no surprises occurred in the job or billing. All employees were courteous and respectful to our home. The technicians were thoroughly knowledgable regarding how HVAC should work in the design of our home, and could answer all questions. They were able to do all required ductwork, gas, and electric in-house, and it was done correctly per associated city permits. Billing was done correctly. Their office even filled out the required rebate forms for us; all we had to do was sign and mail them in! We received all state and federal tax credits as a result. They followed up with us a week and a month after the installation. Additionally, I received a phone call from the manager and owner asking our satisfaction. We paid a fair price for our equipment and the job. Above all else, we received superior customer service--as their name states. I would highly recommend Superior Heating, A/C and Electric to anyone.

Our A/C stopped working shortly before 3:30PM today. The fan stopped blowing outside and the A/C felt extra warm. We searched for someone to come out this late in the day and the customer service person said to call back after 4:30 because the oncall would pick up the phone. We called and left a message. Shane promptly returned my husband's call, thankfully. :) He said he could be here in twenty minutes, and he was! It didn't take him long to diagnose the issue, a capacitor (hope I have that correct!) Shane replaced the part, showed us a couple of areas of the A/C that needed to be cleaned,. :) He was very professional, nice, knew what he was doing, and our English Mastiffs are grateful he arrived so quickly and got us back up and working again. Thank you, Shane!

We have had some bumps with punctuality in the past but this time they arrived right on time and got right to work. There were no issues. The tech was friendly, polite, and cleaned up after himself. He has been to my house before so he knew what work had been done before and could monitor for any deterioration. Everything was good.

Gordy came out twice because the initial quote was given quite a while in advance from the time I was ready for the work to start. He looked things over very carefully. He has a lot of expertise and was very honest in suggesting what he thought I needed. He did not automatically suggest the most expensive. It went great. They did forget to leave me the instruction manuals but will mail those instead. The workers put plastic/cloth down to protect the floors they walked on. They also took the time to explain filter changes and the importance of rinsing off the AC outside each year. They were there 1.5 days and were very polite and pleasant to have around.

I got a number of bids from both conventional and geothermal heating installers. After running the number on our install, it was clear to us that the conventional install was the way to go on our existing home. Balancing price, brand reputations from on-line sources, and reviews here on Angie's List we chose to go with Superior Heating. They have been really good to work with on the project and care of the system. They were able to squeeze us in to the end of the year to get the energy tax credit. Saved us a good chunk of change. They were very professional with the install. Even though it was a cold winter day, they managed to get the job done in a timely manner. The installers did a good job of keeping things tidy and cleaning up after the work. Overall I have been very pleased with the system and the responsiveness of Superior Heating.

The only reason I didn't give them an overall grade of "A" was because they couldn't come out that Monday night (the van was in the shop). It was a very cold, dark night with no furnace and no lights, but Brian assured me he'd be there first thing Tuesday. He's a nice guy who explained everything he was going to do. He also made recommendations for upgrading the service panel, which I am considering doing later this year.

Quote: Not as impressed with the salesman as others. Probably due to the large amount of jobs he had to quote, but it seemed he just wanted to hurry up and pick a unit to quote and leave. He informed me that the AC units didn't get the tax credit unless I bought a new furnace. But after he left, I did my own research on the product and found that their heat pumps do get the tax credit and (with the credit) I could get a much better quality heat pump for the same price as their lowest quality AC and get the added utility cost benefit. I called the salesman back and he agreed that he missed that and quoted me a heat pump, but he quoted a non-programable thermistat and didn't ask if I wanted a programable thermistat, which I do. He tried to talk me out of it, but then conceded and revised his quote. In the end, I had to do my own product research and selection and educate myself, which I suppose is a good thing and what I should have been doing anyway. Moral of the story, don't just assume this sales guy will pick the right solution for you. Scheduling: After a week of waiting I called for a status update and found out that the unit was backordered due to the high volume. After another week of waiting I found out that the part number was no longer being made. So he said they were giving me an upgrade to a better unit for the same price, which was fine by me. Installation: 3 weeks after the quote I got my heat pump installed. The two installers were fantastic. They were professional, friendly, and as far as I can tell they did a great job. They came in and went straight to work and didn't stop until the job was done. Very impressed! Overall: I'm obviously satisfied since I got a better unit than I originally ordered and the installation went perfect. I'd use them again but I'd make sure I did my own product research before bringing the salesman in.

The guy came in, found my problem and fixed it. He did what I asked him to nice and fast. He also told me that something someone had advised me to do was not necessary and then offered me other suggestions. We did, however, have to reschedule his appointment because he got behind.

I was very, very impressed. I decided not to do the work because I sold the house, but I was very impressed with their sales team. I was impressed with their knowledge, expertise, and their opinion. In particular, I think Gordy is their main person who is very knowledgeable in HVAC. I thought he was very thorough. I don't own the house any more, but I certainly would think of them if I needed any type of service in the future. They talked through the whole process and gave an estimate. I had some specific questions that related to the code where I lived, and they were very thorough with that. They even gave me the name of an inspector because what you find when you start digging into things with your code is that most contractors don't know the code, and you get different opinions. I was happy and would use them again.