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VIVIDLY CLEAN

3.1(
5
)

House Cleaning

About us

We're a family-owned and -operated business – always have been, always will be. We've made cleaning of every variety – from residences to industrial sites – our life's work.

Business highlights

19 years of trusted experience

Services we offer

Residential, Apartment and office cleaning

Amenities

Free Estimates
Yes
Senior Discount

10%

Accepted payment methods

American Express
Discover
MasterCard
PayPal
Visa

Reviews

3.15 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
20%
3
20%
2
0%
1
40%
Rating CategoryRating out of 5
quality
3.5
value
3.8
professionalism
3.5
responsiveness
3.6
punctuality
4.3
Write a review
Showing 1-5 of 5 reviews
andrew C.
01/2016
1.0
house cleaning
  + -1 more
unknown
Description of Work: Used as a house cleaner 2 times. First time there was a trainee who spent an hour cleaning a 1/2 bathroom. 2nd time they left before finishing the job - cleaning an empty house.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
Response from VIVIDLY CLEAN
First I want to say that I am very sorry you were unhappy with your service back in September. I have spoken to my staff and reviewed the notes and see that there may be some descrepencies that I would like to discuss openly with you. Generally speaking Groupon's are not issued for move-out or move-in cleans. I know that the cleaners did there best to get done what they could for you. I see that the first cleaning, did in fact go quite well and there was even discussion of ongoing weekly cleanings based on that experience. Yes, our trainees can take longer, that is why there is also a trainer cleaning. We don't push our trainees as we want the detail to be great rather than a "quick" job. They were able to complete the lived in portion of your home and an additional bathroom on the rental side. Regarding the second cleaning not getting done, I believe there was some miscommunication on the duties. The Groupons are for standard cleanings. They are not meant in any way to cover a move out cleaning. A general cleaning could have been done in the time quoted, however a move out cleaning, done right will take several hours more (generally quoted on an hourly basis, depending on the size of the unit starting at 9 hours up to 25 hours). The Groupon covers three 3 hour general house cleanings. Again, I deeply apologize over any misunderstanding about this. I see that our manager did offer to continue on another day for an additional fee, and also offered some heavy discounts for the trouble. I understand that you chose not to, as the offers must not have fit your needs, which is completely understandable. I just want you to know that we take terrible reviews like this very seriously as we always strive to do our best work. I think much of what your review entails is really miscommunication rather than a bad cleaning job. Thank you for your time, Rebecca D President VCI
sonja T.
04/2015
3.0
house cleaning
  + -1 more
Multiple issues with scheduling to come out.
Description of Work: Residential housecleaning services.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$105
Deborah S.
03/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: I called to discuss service. Twice. They never returned my call. Perhaps they have too many clients, but in that case, they should call back and tell me so. I'm sorry to give anyone a terrible review, but a business should always respond. It's been a month, so they are certainly not just on vacation.
Rating CategoryRating out of 5
responsiveness
1.0
Brian H.
12/2014
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephanie W.
10/2014
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125

    Contact information

    unknown, Andover, MN 55308

    www.vividlyclean.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:00 PM
    Tuesday:
    8:30 AM - 4:00 PM
    Wednesday:
    8:30 AM - 4:00 PM
    Thursday:
    8:30 AM - 4:00 PM
    Friday:
    8:30 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning

    FAQ

    VIVIDLY CLEAN is currently rated 3.1 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:00 PM

    Tuesday: 8:30 AM - 4:00 PM

    Wednesday: 8:30 AM - 4:00 PM

    Thursday: 8:30 AM - 4:00 PM

    Friday: 8:30 AM - 4:00 PM

    Saturday: Closed

    VIVIDLY CLEAN accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
    Yes, VIVIDLY CLEAN offers free project estimates.
    No, VIVIDLY CLEAN does not offer eco-friendly accreditations.
    No, VIVIDLY CLEAN does not offer a senior discount.
    No, VIVIDLY CLEAN does not offer emergency services.
    No, VIVIDLY CLEAN does not offer warranties.
    VIVIDLY CLEAN offers the following services: Residential, Apartment and office cleaning

    Contact information

    unknown, Andover, MN 55308

    www.vividlyclean.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:00 PM
    Tuesday:
    8:30 AM - 4:00 PM
    Wednesday:
    8:30 AM - 4:00 PM
    Thursday:
    8:30 AM - 4:00 PM
    Friday:
    8:30 AM - 4:00 PM
    Saturday:
    Closed