RPM ELECTRIC INC

It was just a terrible experience, where our son used them this week. We had used them before and I was encouraging my son not to use them. We used to use them for a few years and it seemed like everything was okay, but now it was to move an electrical outlet 6 inches from the ceiling to the wall. We think he is trying to make-work for his son-in-law, but he charges $65 an hour and charges for his son-in-law being there. He charged us for 2 hours work. So we are paying for 4 hours to move a light 6 inches. The next thing is, my daughter-in-law was there and she said they were taking smoke breaks all the time. I saw on Angie's List after this, because I kept thinking I wonder what his reviews are like, and there were a couple that had huge problems with him. I think he was okay when he used to come alone, but he did some major work for my son a little while ago and it is still not working. So, I do not think the quality of his work is good. The main things to say are that he takes constant smoke breaks and he brings along an extra person who we think is related and we do not even know if he is licensed, it is his son-in-law, but it is like he is making a job for him. When our son called him, he said it would have taken twice as long, well there is no way an electrician spends 4 hours to move a light from the ceiling to the upper wall. Our grandson is there and he has got an ear infection right now and a respiratory thing going on, they smoked outside but their clothes reek on the smoke and our grandson was picking on it. Regarding responsiveness, they came out right away.

Patrick Mulville and his son-in-law did not arrive until 8:30 a.m., and they both took smoke breaks every 20 minutes (this was never disclosed to us that they smoked, and both my wife and I are very allergic to tobacco smoke), and they left at 2:00 pm. The smoke caused my wife a severe sinus infection which required medical treatment for over three weeks. When this was stated to Patrick Mulville, Patrick Mulville used profanity in his response. Patrick Mulville kept insisting that the work was a two day job, and I never understood why, until RPM Electric came and we saw the brief hours that they worked and the number of smoking breaks that Patrick Mulville he took with his son-in-law. The price that RPM Electric charged was overpriced for the work performed, based on electricians, apx. 20% higher than other bids. We only went with him as a courtesy of a neighbor who recommended RPM Electric. In addition a general contractor used for another job stated that RPM Electric?s work was poor. Patrick used our Miele Earth vacuum cleaner, which we purchased brand new 14 months ago for a cost of over $1,000. This vacuum cleaner is a home use only vacuum cleaner, and it not an industrial vacuum cleaner. The Miele Earth vacuum cleaner is not designed for cleanup of sheetrock debris and dust, nor should it ever be used for anything other than normal household cleaning. Other contractors used have always brought their own shop-vac for clean-up, but RPM did not. When my wife stated to me that the Miele Earth vacuum cleaner did not work properly, the Miele dealer from where I purchased it from, which was out of state, suggested replacing the Hepa Air Cleaning Filter, which I then purchased and replaced. That did not solve the problem, so I contacted the Miele dealer again, and they told me to look at the head, wand, and bag within the Miele Earth vacuum cleaner, which had white dust from the sheetrock through the entire Mile Earth vacuum cleaner; in the wand near the electrical connections, caked in the vacuum power head, in the bad container box and throughout the Mile Earth vacuum cleaner. I then contacted Patrick Mullvile concerning it and Patrick Mulville stated that he would come Monday and take it to be cleaned. I stated that it would have to be taken to an authorized Miele dealer that performs authorized repair. During the conversation I misquoted to Patrick Mulville the price of the Miele Earth vacuum cleaner. I then contacted Miele to determine where the nearest local Mile authorized dealer that does repair, and it was located in St. Louis Park. I called the local Miele dealer and discussed it with them (Craig) and Craig stated that the Miele Earth vacuum cleaner is more than likely destroyed and that it would cost more to fully clean the Miele Earth vacuum cleaner and get it into operation again than to purchase a new one, if it could be made operational again. On Monday, May 6, 2013, Patrick Mulville called my wife, not me, about coming over to pick up the Miele Earth vacuum cleaner, and it appears that he expected me not to be home. I told Patrick Mullvile that he could follow me to the local Miele dealership, and then Patrick Mulville began insulting us, calling us names, swearing at us, and then drove off. I would NEVER recommend Patrick Mullville and RPM Electric for any electrical work. Their high price, poor work, smoking on the job and bringing smoke residue into the house, lack of professionalism, use of profanity and refusal to compensate for destroyed the home owner?s vacuum cleaner. BEWARE of RPM Electric!!!

They did a great job. They were flexible on the times that they could come out, but I didn't always know ahead of time when they were coming.

They were very punctual. I had a little incident where they accidentally scratched my desk. They immediately made reparations for it and I would use them again.

PATRICK CAME OUT TO PUT LIGHTS UNDERNEATH THE CABINETS IN THE KITCHEN, WHICH HE CONNECTED FROM MY LAUNDRY ROOM. THE LIGHTS IN MY LAUNDRY ROOM HAVE BEEN BURNING OUT SINCE INSTALLATION, WHICH IS A SHORT. I'VE CALLED PATRICK AT LEAST 7 TIMES IN THE LAST 2 MONTHS AND NOW THEY'RE NOT ANSWERING THEIR PHONE AFTER SAYING THEY'D BE OUT.