FireMasters, Inc.

4.0(
7
)

Firewood, Tree Service

About us

FIREMASTERS, INC. has been selling high quality, seasoned firewood since 1978. We sell cut, split, seasoned firewood with FREE delivery and FREE stacking. The wood has been seasoned for at least two years. We do not cut down healthy trees to make firewood, but use trees that have been removed for other reasons. We do not use diseased or infected trees and the wood is insect-free. Our mixed hardwood is approximately half Oak and the other half a combination of Ash, Maple & Birch..If you heat with wood and want more oak, just let us know when you order and we will deliver 75-100% Oak at no extra charge. Our price includes free delivery and stacking of your firewood. Delivery: We deliver to Minneapolis, St Paul, and most suburbs of the Twin Cities. We do not charge extra for delivery within the metro area, but may charge a fuel fee for deliveries that are outside of our normal range. We deliver during normal business hours. You do not need to be home when we deliver, we can make arrangements for you to leave a check or pay by credit card over the phone. Stacking: The wood will be straight stacked between two log cabin style ends. We will stack it anyplace we can drive to. For locations we can't drive to, we require a path sufficient for wheelbarrow use. Because the wheelbarrow has two wheels in the front, the path must be at least 18" wide. It must be shoveled, cleared with a snow blower or other method which clears to the ground, not a path made by walking and compressing the snow. We reserve the right to charge an additional fee for long distance stacking. Our company policy prohibits carrying firewood up or down steps, due to the danger involved. FIREMASTERS, INC is family owned and operated, fully licensed and insured, and an accredited member of the Better Business Bureau of MN, with an A+ rating. We take pride in our commitment to customer satisfaction. Our services and products are 100% GUARANTEED. There is no payment due unless you are completely satisfied with your purchase. References are available upon request. We have thousands of satisfied & repeat customers and are looking forward to doing business with you!

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Firewood Sales - free delivery & stacking.

Services we don't offer

We do not purchase trees or wood to make into firewood. We do not cut or split wood that you already have.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.07 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
57%
3
0%
2
14%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
4.3
professionalism
4.0
responsiveness
4.0
punctuality
4.2
Write a review
Showing 1-7 of 7 reviews
William B.
03/2016
4.0
firewood
  + -1 more
unknown
Description of Work: Supplied firewood
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Robert R.
10/2015
5.0
firewood
  + -1 more
unknown
Description of Work: I just purchased a fireplace cord and a half delivered today. Their pricing was competitive, the wood was a nice mix of Oak, Maple, and Ash very well aged. Their delivery person Matt was polite, professional, and very personable. I would highly recommend them.
Rating CategoryRating out of 5
Yes, I recommend this pro
Kristine P.
06/2015
5.0
firewood
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
William B.
02/2015
4.0
firewood
  + -1 more
The service was great and the staffs were fine. They were prompt as promised. They left the area full of firewood.
Description of Work: We have used FireMasters, Inc. for firewood. They delivered and stacked fireplace core of mixed hardwood.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Kevin K.
02/2015
2.0
firewood
  + -1 more
Ordered firewood from the, they told me they would come on a Monday and never showed up. I then called back and they scheduled something for the following day. The firewood was stacked well. It is some of the worst wood I have received, it is clearly wet as I see water bubbly out of the wood. The wood smokes and does not burn well. I will not order from them again!
Description of Work: Delivered firewood
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$165
Response from FireMasters, Inc.
I'm very sorry that you were not satisfied with your firewood purchase. All of the firewood we sell is fully seasoned & we have a 100% customer satisfaction guaranty. If any customer is not completely satisfied with their purchase, we will make it right or refund the payment. If we had been notified of your dissatisfaction, we would have figured out what the problem was & made it right. Obviously, we can't fix a problem that we are not aware of. I don't know why we are just now, in February, being notified of a problem that apparently occurred last October (almost r months ago) since the wood-burning season is over & we are unable to do anything about it. I am confused as to why this wasn't brought to our attention at the time it occurred.
John J.
10/2014
4.0
firewood
  + -1 more
The quality of their firewood was excellent. The customer service was good but not great. Until I find somebody better, I guess I'd recommend them.
Description of Work: I used the FireMasters for firewood. I had firewood delivered and stacked.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$440
Response from FireMasters, Inc.
I'm glad you were happy with the quality of our product. Our goal is to give all of our customers the best service possible and I would like to correct any mistakes that may have been made on our part. Is there something we could have done differently to increase your customer service satisfaction?
David H.
01/2014
4.0
firewood
  + -1 more
Firewood was properly stacked and most importantly, it is DRY!
Description of Work: Delivery and stacking of firewood for my fireplace.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95

    Contact information

    14165 Naples St NE, Andover, MN 55304

    http://www.firemastersinc.com

    Service hours

    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    12:00 PM - 6:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Firewood,
    Tree Service

    FAQ

    FireMasters, Inc. is currently rated 4 overall out of 5.

    Monday: 10:00 AM - 8:00 PM

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 8:00 PM

    Saturday: 12:00 PM - 6:00 PM

    FireMasters, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, FireMasters, Inc. does not offer free project estimates.
    Yes, FireMasters, Inc. offers eco-friendly accreditations.
    No, FireMasters, Inc. does not offer a senior discount.
    Yes, FireMasters, Inc. offers emergency services.
    Yes, FireMasters, Inc. offers warranties.
    FireMasters, Inc. offers the following services: Firewood Sales - free delivery & stacking.
    We do not purchase trees or wood to make into firewood. We do not cut or split wood that you already have.

    Contact information

    14165 Naples St NE, Andover, MN 55304

    http://www.firemastersinc.com

    Service hours

    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 8:00 PM
    Saturday:
    12:00 PM - 6:00 PM