Aqua Wizards LLC

Not good. The only good thing I could say is that he was on time. He not only asked about what I needed done, but about every other area of the house. He pointed out my water heater was leaking (just had it replaced in 2011). I asked about water softeners as I have been thinking about replacing the one I have. He went out to his vehicle where he said his price list was and came back with various options: 1) replacing the water heater, water softener, and toilet with better quality equipment and unclogging a drain (over $10,000); 2) same as number 1, but a step down from the better quality (between $6,000 and $7,000); 3) replacing the toilet and unclogging the drain (just over $1,600); and 4) just fixing the toilet handle and unclogging the drain (between $800 and $900). I said, just fix the toilet and nothing else and it still was over $500. (I called Commers Water and they came out just after he left and will be putting in a water heater AND water softener for $3500). I also would like to note that his "estimates" were not broken down to show parts or labor costs, etc., so absolutely no idea what the breakdown was. They don't carry parts with them, so he had to leave to get parts for the toilet handle and come back, so another 30 to 45 minutes of my time wasted. When the job was completed, he had to make sure to tell me to test it out because he "likes to brag about his good work" and that he's only been doing it for the past 20-some years. I'm wondering if they charge everyone that much or make them think they need more than what they actually do to pressure them? I was very skeptical of his estimates not being itemized to show what exactly the customer is paying for. I was surprised because there were many good reviews by people on the Andover Community Facebook page - which I will never do again. I didn't check Angie's list like I usually do.

They never showed. The initial phone call the man was very helpful, but the day of the appointment they were supposed to be here at 11am. It was 11:40am and we hadn't heard a word so I called them. The man I spoke to said the technician was on a job in St. Paul and he didn't know if the tech would be 10mins or hours in an attitude and explanation that clearly meant my issue didn't matter to them. He said they would call me later to let me know what was going on and that the tech could come another day. We never heard anything back, but that's fine as I don't want their help any longer and we have another company coming now instead. I think that had I not called this morning they wouldn't have bothered contacting me at all period. Rude, disrespectful and a waste of mine and my landlord's time to be over here waiting to address the issue.