Twin Cities Contracting

The price and time frame to complete were both in the mid-range of our list of estimates that we had received from a variety of local General Contractors. The signed contract stated that "the work will be substantially complete five weeks after work is started." It became apparent after the first week that there was no way they would finish the project in the contracted time frame of five weeks. Delay after delay on their end with a laundry list of excuses was provided throughout the renovation which resulted in a five week project taking SEVEN MONTHS from start to finish. The contractor's handyman who did a bulk of the non-specialized work admitted that they had accepted almost three times more projects than they could support and were severely short-staffed. As a result, literal weeks would go by with no work being done on our basement. It was clear they were juggling way too many projects and we were suffering as a result. When we inquired on the delays, we received responses indicating someone would be there the following day...then they would show up a week later. I lost count of how many times someone failed to show up on the day the General Contractor assured us they would. Also, there was a severe lack of communication. The only time we would receive any information on the scope of work to be completed each week or why no one was even working at all was when we actively sent an e-mail requesting said information. The General Contractor reached out to us only a couple times without us asking for information and that was when the checks were due and to ask about ordering (vanity, door knobs, faucet, etc.). We were expecting a hefty discount upon completion due to the extreme delays on their end, but received none. When it came time to discuss final price, any argument on our end for savings resulted in some "hidden" savings in the itemized bill where something had cost extra but they decided not to charge us. How convenient that information wasn't provided until we wanted to challenge the final cost. The actual quality of the entire project was fair. The bathroom turned out great and the living room was average. There were a few cosmetic issues upon completion (missing caulk, minor paint scuffs, etc.) that needed to be resolved, but we were so fed up with the delays, we just threw our hands in the air and finished them ourselves. Although the quality of work was average, I would strongly not recommend this General Contractor based solely on their business practice of over-promising and under-delivering on time frame to complete.