We offer competitive rates for house cleaning in most areas in the north west area in and around wright county. We do anything and we spend as much time in the house/apartment as it needs to get done. IF you don't think we have done enough, we will be more than happy to come back and complete the job at no extra charge.
UNRELIABLE. Purchased a deal for a 5-service package in December for $150. Phone number requires you to leave a message with a promise to call back within 24 hours. Left three messages over a two week period before I finally got a call back to schedule. The company representative sounded like a teenage boy, who couldn't answer any specific questions about service. Was told the first opening was two weeks out, which I scheduled. An hour before the scheduled time, I got a call that the cleaner couldn't make it. They offered two times to reschedule, one of which I accepted. That time came and went, no one showed, this time with no explanation. Two calls I made to the cleaner went unanswered. Maybe they do good work, but I have no idea because I haven't been able to get someone to show up to my house in two months of trying. AVOID.
Description of Work: House cleaning.
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Response from Albertville Complete Cleaning COmpany
I really do apologize for the inconvenience. I understand that no excuse is good enough for poor service like this. The reason we didn't show up the last time was because we decided that we couldn't afford to carry on with the Groupon promotion. However, Groupon should have sent you an e-mail stating that our business closed down and that you were welcome to obtain a refund through them. It isn't always easy starting a business with 500+ clients, and now i realize i did it all wrong. I hope you can understand that. I am terribly sorry for the frustration we have caused you therefore, would like to offer you the same deal which is 5 session for $150 plus 10% off for the inconvenience which would bring it to $135. I am starting from the bottom again, so i only have two clients, therefore my time is very flexible. Please e-mail me to let me know how you are. Thank you very much for understanding, and i really do apologize again. Rosalind Mattila Owner Albertville Complete Cleaning Company ros@albertville-cleaning.com
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Service Categories
House Cleaning
FAQ
Albertville Complete Cleaning COmpany is currently rated 1 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Albertville Complete Cleaning COmpany accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Albertville Complete Cleaning COmpany offers free project estimates.
No, Albertville Complete Cleaning COmpany does not offer eco-friendly accreditations.
No, Albertville Complete Cleaning COmpany does not offer a senior discount.
No, Albertville Complete Cleaning COmpany does not offer emergency services.
Yes, Albertville Complete Cleaning COmpany offers warranties.
Albertville Complete Cleaning COmpany offers the following services: We clean every aspect of the house.