Wolverine Power Systems

have used Wolverine Power Systems for eight years I now I believe and at all of my Michigan homes. This company's service has steadily been declining over the years to the point where I have no choice to cease doing business with them and to warn others of their extreme poor customer service. I have a generator down at a house since end of June 2021. Called emergency service, tech complained he already worked a 12 hour day and i had to beg him to come out and bribe with a bottle of whiskey. He did not take the bottle after the call. However, he was not able to fix the generator and furthermore he was not able to properly diagnose it so what was the point of the emergency call? Had another tech come out, Bobby, who said the starter was bad and had to order replacement. Wolverine power sent the repair estimate to an old email address and after a week, no phone call from them, i called them to see when Bobby was coming out to replace the starter and they tell me they are waiting on me for approval. I understand even though I told Bobby to order the starter, "dispatch" or whomever needs a signed approval but i could have signed that with Bobby but more importantly a down generator is a down generator. How about a phone call follow up or even clicking read receipt on the email to make an attempt to know i even received it. July 19th get an email starter is in be out on the 21st. Nope. canceled. July 26th we send a follow up email asking when we will be on the schedule, no reply. We did get an email from Wolverine accounting inquiring about past due invoices though which was amusing since one of them was for the preventative maintenance that was supposed to be done in the end of June but the generator was down. Even funnier is when they did come out to do the preventive maintenance they brought the wrong battery. They have been servicing this generator for 8 years. How do you order the wrong battery given the account history? Aug 6th we finally get a reply from Wolverine Power that all parts are in and they will be out Monday Aug 9th to get us back up and running. Nope, canceled again. Worst part is Wolverine is not proactive where Dispatch can email or call you to inform you of when you will be rescheduled. You have to constantly chase them down. 2 days have gone by and guess what a storm rolled through Michigan and 800,000 without power now across the State. Us included so now, higher priority services like hospitals or emergency services, rightfully so, will be Wolverine's priority so we sit in the dark and my assumption is it will be another 2 weeks before they get to us. Bottom-line, if you can find another reputable Generator Service company I would definitely go that route.