Clearbrook Landscaping & Lawncare LLC

Description of Work: Snow removal

Description of Work: Grading of yard, removal of stump grinding and hydroseeding.

Description of Work: This provider said he would get back to me and never did despite my phone calls.

Description of Work: Landscaping.

Description of Work: Installation of walkway, Mulch, edging clean flower beds.

Description of Work: They actually did more work than I was expecting! I didn't give them much direction yet everything turned out just as I had hoped.

Description of Work: Removed snow from roof.

Description of Work: Mows yard, puts bark down, trims trees, plants, and does a lot of different work.

Description of Work: Lawn Service

Description of Work: Landscaping for our new home. Removed weeds, graded dirt, planted two trees, underground sprinkling and hydroseeding (subcontracted) My wife and I are Hudsonville residents and our experience with Clearbrook - specifically the owner, Ross - was awful, and we would NOT recommend this company. (1) We met with Ross and one of his employees a couple times to go over the design and to negotiate the price. At this point there was never any indication from Ross that there was an issue . However, the day before they were to begin Ross texted my wife stating that he was not going to do our landscaping alluding to the fact he wasn’t going to make any money. We were both extremely frustrated - not only due to him trying to skip out THE DAY BEFORE starting, but also because he chose to communicate by text. We called him, told him of our frustrations, and he offered to continue to do our landscaping. Though we were hesitant to go any further with Clearbrook, we agreed as we needed our lawn and other landscapers were booked out for weeks. (2) The process itself wasn't bad, though it was clear that Ross was looking to skimp on quality. When I advised him of a low spot in our lawn, he did not want to address it. Flooding is an issue in our Hudsonville neighborhood, and pooling in this spot was a concern of mine. I even offered to pay for any expenses (dirt, labor, etc...), but no initiative on his part. I had to call the sub-contractor - West Michigan Hydroseed - to get the process rolling. (By the way, West Mich Hydroseed was great to work with.) They then worked with Ross to bring in a few yards of dirt, which was not nearly enough to fill the low spot. I brought up my concern of the lowspot but nothing was done. I could sense he was growing frustrated, which was odd as this request was necessary to prevent flooding in our lawn... and I was willing to pay to do it right. I had to pay my neighbor to bring in five more yards of dirt to level out the area. (3) We recently had a pine tree die that Clearbrook planted. Most greenhouses in our area offer one-year warranties on trees and shrubs. When I contacted Ross, I stated that the tree had died and that it may have been from overwatering as it was planted in an area where runoff water flows. Ross quickly replied that it would not be covered by a warranty because of over- or under- watering. This was frustrating as I really wasn't sure why it died - I just gave my hunch, but was quickly shutdown. Now initially we were asked where we wanted the tree, but I would expect a "professional" landscape company would know where and where not to plant based on ground level, water flow, etc... And at the same time, we hired Clearbrook for their services - they sold us and planted the tree. That tree died a few months after being planted, and without seeing the tree the owner states that they won't do anything about it When I responded by text pointing these things out, I received no response. I called the next morning and left a message - no response. (4) The most frustrating part of all this was the response I finally received from Ross days after the tree incident (#3). Again we received a text from Ross stating his thoughts on what happened to the tree (never came out to see the tree), pointing out several things that may have caused it to be under-watered that he saw when he did the lawn but never told us to address. He also stated that he was not responsible for the tree or the placement as he did not charge us for a layout or design. I then wrote a heated text back stating that we were done dealing with him; that his lack of business and customer service skills would cost him a lot more than a $150 tree - as my wife and I will tell this story to anyone planning for landscaping. We have already convinced two couples contemplating Clearbrook to steer clear. The worst part (yet somewhat funny) is his final text to me that day: "Just a heads up, in 6 yrs you are the only customer I had to treat this way so it is what it is. It doesn't work for me to walk into an insurance agency and expect the best insurance in the world for $10 a month [I work in the insurance industry]. If you want a nice landscape with good service you have to be willing to pay for it!" I find it funny as he actually admits that his service is inferior. And shouldn't good service be offered regardless of how much one pays? Seriously though, I will take his advice - next time I will find a quality landscaping company and pay more as this experience was awful.

Description of Work: I contacted Clearbrook through their website to repair our pond's pump. I never heard back from them.

Description of Work: Clearbrook Landscape & Lawncare does yard work for my lawn and landscape.